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January 2024 by Tamika Matthews
My husband went to this location yesterday to surprise with a Christmas gift. He was asking how to get a cellphone to activate to turn it on. They then said they needed an ID to purchase a cellphone. The manager lady, white women with pimples told my husband husband that they would not sell him a cellular phone. She went outside to act like she was using the phone and took a picture of his license plates. My husband was not scamming nor stealing he was trying to buy me a phone and ia not electronic savvy. He then just went to Walmart to buy a phone with no problem and had to give it to me early instead of Christmas to make sure I was able to hook it up. I was able to set it up with no issues and get all my info switch over. I will be switching my services over to another company, this is unacceptable!
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December 2023 by Cameron Smith
I was forced to add insurance and pay extra towards my monthly bill at this place. I asked the lady to remove the insurance and she wouldn't! She was nice but unable to follow the customers request! Already called cricket to complain!
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April 2023 by Misty Antoni
Recently I visited Cricket at 8373 Colerain Ave. The customer service I received was outstanding. I highly recommend this location for any services you need through Cricket! Miles Uroshevich was extremely helpful. Thank you Miles for all your help and providing an excellent experience!
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January 2023 by Zay Reid
I’m using my sons because I couldn’t get my Google open. Any way my dad had 3 phones in his name only and me and my daughter are operators of two of the phones but are names are not on acct when my dad went into store the girl would not allow him to do anything with my phone because I wasn’t there we she went in a couple days earlier together becuae we where in the neighborhood but we had to come back they weren’t able to fix it so I called them today to find out since I’m not on the account at all how am I able to bring it in myself if they wouldn’t help the person who’s name is on acct. I got hung up on numerous times all I did was tell her that my dad said the same girl who helped us last time was helping him but she was very rude I guess she didn’t like that so she hung and continued to hang up as I called bk to get a supervisor information
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December 2022 by Stephanie Chandler
Rude as people!!! I'm changing phone companies been here 4 years and I keeps GETTING WORSE
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January 2022 by Brenda Samson
Great service.
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November 2021 by Stacey Baldwin
The sales rep was very informative. Help with my issues with the charging port on my phone. The difference between the s and a series phone Samsung Galaxy phones.
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September 2021 by sandra wilcox
Fixed my problem with no problem and great customer service and support.
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June 2021 by Karen Robinson
Only store close to me open on sundays. Needed a phone badly and there were very nice and easy.
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June 2021 by BIG MONEY 323
Love my new phone. Easy transaction.
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May 2021 by Devin Scott
Wow ! If I were shopping for cricket service , this would be where I want to go every visit ! Sales reps make you feel at home and part of the family, I get the help I need in every way possible with no hassle! Always ready to help at this store ! LETS GO CRICKET ???
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May 2021 by shirley shannon
Excellent service & selection! My sales rep Ronel was so helpful she walked me through the whole process! Will be going back!
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May 2021 by Deborah Wright
Great experience. Help me with everything. Great service.
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May 2021 by Tyra Simpson
I love this store. Great friendly employees.
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May 2021 by William Dews
Had great service, helped me into my new phone with so much ease
