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December 2023 by Mena Gray
They kicked me out pretty much, even though I’m an employee at Sally Beauty and should be able to shop at Cosmoprof.
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May 2023 by Nancy Amanns
June, and Lori always help me with whatever I need for my hair color projects. I can always ask them questions regarding professional hair treatments, color products, etc. and how to use the products... they are quick to put my order ready for me when I call on the phone, or in person... they both have lots of cosmetology experience combined together to share with anyone that welcome any help from them. Super cool ladies! They also have some of the top products... Olaplex, Wella, Joico, Paul Mitchell, Goldwell fun colors, etc. I am always treated great when I come in! Always a good morning, and a welcome!!!! You guys are the best!!!
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April 2023 by Darla McCollister
Great service and products ? ? ?
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April 2023 by Raquel L.
If you are a regular customer they won't even sell you any item. I can't believe there is a business like this. There is no sign directing this for license hair technician, and Cosmologist. I felt very judged to the extent that the associate sounded disdain, unmotivated, and depressed. It's disappointing that you can't buy a item and being told that you have to be licensed. I think this store should not be open to the public, and perhaps market themselves online.
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January 2022 by jon miller
Same thing. Didn't know you had to have a license. All I needed was perm rods and she acted like I was trying to rob the joint after she told me about the license.Very rude after that. And I'm sure with all thats going on this small business is going to be out of business soon.Such a JOKE
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August 2021 by Sunnie Foster
I avoid going to this store at all cost. Last week when returning a product that was missing the activator I was doing an even exchange to only realize after I left that I had been charged a price difference for doing so. Why should the customer be penalized for a defective product and having their time wasted? Customer service is horrible. They never have any products in stock, and this is prior to covid as well. Now it’s even more bare.
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March 2021 by richard klette
Wonderful employee's
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October 2020 by Analoray C
I love these girls!
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September 2020 by Jesse Luxe
Seriously best cosmo prof ever!!! Literally every staff member here is kind, welcoming and straight up hilarious! Always excited to visit this cosmo prof just because of the staff!
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July 2020 by Katrina W.
First time here with my sister and the representative that assisted my sister seemed very judgmental. She barely helped my sister find the items she needed and then when it came time to check out she didn't allow my sister to buy the items because my sister wasn't a cosmetologist or studying to become one. I'm sorry but please explain to me where are the signs in your store that state that someone has to have a cosmetologist license in order to purchase items from your store. Please explain to me why you also didn't state this information to us while we asked for your assistance. I personally feel this customer service rep was casting judgement because of how we either looked or dressed. Will never shop here again.
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July 2020 by Katrina C.
First time here with my sister and the representative that assisted my sister seemed very judgmental. She barely helped my sister find the items she needed and then when it came time to check out she didn't allow my sister to buy the items because my sister wasn't a cosmetologist or studying to become one. I'm sorry but please explain to me where are the signs in your store that state that someone has to have a cosmetologist license in order to purchase items from your store. Please explain to me why you also didn't state this information to us while we asked for your assistance. I personally feel this customer service rep was casting judgement because of how we either looked or dressed. Will never shop here again.
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June 2020 by Libby Ann
Horrible customer service. I wouldn’t recommend this place to anyone. Curly hair employee is hateful and should get fired. Cosmetologist are back at work can’t he six feet away and cut hair not sure why she made comments to me while I was cashing out. Hard to use a card machine and stay six feet away.
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April 2020 by Andrew H.
I placed an order for products and chose the same day delivery option at 8am on tues March 31st and products never showed up. I called Wednesday April 1st they said they hd the order and would be sending it out and I would have it today. annoyed I agreed due to the fact that I needed the products. Then get a call at 315 pm that they basically canceled my order mind you they close at 4 so no way I can make it to another store to get what I needed. I am then told that I have to call in and ask for a refund instead of one being applied automatically since they canceled my order. Called the customer service number the employee gave me and they are closed. So I'm just out of luck.
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January 2020 by joanne lewis
Friendly staff
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August 2019 by Sylvia C.
Five Star BAD Employee Attitude Negative Five Star Service...First I enter the Store and say Hi-Good Morning, and the Cashiers just ignore you. Then the one without a name badge just standing there looks at you with disgust. By Proffessional standards when a Customer walks in, the Curteous way of doing Buissness is to say "Good Morning, Do you need any assistance finding anything?"Secondly I begin shopping "Alone" I view several Manequin Products on the back aisles, but I did not see any with the texture that I was shopping for. I approch both Cashiers standing around talking to each other and ask if this was the only Manequin Inventory available in the Store? I need to purchase a manequin with a texture?Vanessa was very rude "she says the curly texture ones are in the back" I smiled and said ok could I see the Manequin products Or show me the Ailses they are located on, I have a question? Her and the other Cashier never leave the register to come assist me in shopping but she says "all my inventory is straight or curly texture. I go to the Register and ask Carol could you please show me the Manequin Products Aisle. I see two no texture Manequin Products on the shelf, maybe I did not see them. I walk back to the Register and describe the Follicle and the Texture I need and ask if it was out of stock now or available in the future? Vanessa rudely responds why don't you try Sallys Beauty for a different curly texture we don't carry any other than the four I have here."I explain again texture is from the follicle and not the same as curl patterns? I show a Manequin product from their web site to her, but she opens their Product catalog and after 5 minutes they both can't find texture Manequins.SMH Finally I turn the pages and show them 4 TEXTURE MANEQUINS.SMH Vanessa says "Oh those kind," well doesnt your School sell them to you??We don't sell "Those" Here, No one buys that kind of hair"just order it from our Catalog"you could also drive too Pasadena (25 miles away)"" I'm not going to call around to every single location."I finally interrupt her and say Thank You , and I smiled and walked away.
