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March 2024 by James Casey
I'd have given 5-but the new Philly cheesesteak is not as good as last years.
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January 2024 by Paige Rodgers, MBA
As frequent movie-goers, my family and I have always appreciated this local theater for its cleanliness and efficient service. However, our recent visit on New Year's Day was disappointingly subpar.We arrived for a 3 PM show, expecting the usual high standards. To our surprise, the theater had drastically deteriorated. The movie started with the lights still glaringly on, completely disregarding the ambiance essential for an immersive experience. Despite requesting food service 20 minutes prior, not a single staff member had approached us, raising concerns about interruptions during the movie.The cleanliness, once a point of pride for this theater, was nowhere to be seen. The floors were littered with popcorn, and the seats and surfaces clearly hadn't been wiped down. This level of uncleanliness was not only unappealing but also detracted significantly from our experience.What was more striking was the underwhelming staff presence for a theater with only eight patrons. While the young staff can't be entirely blamed as they reflect the management's training and leadership, it was evident that there was a severe lack of direction and professionalism.It's disheartening to see a once well-managed establishment decline so steeply. This experience suggests a need for a complete overhaul in management and staff. Hiring individuals with expertise in hospitality who understand the importance of cleanliness and customer service seems crucial at this point.In conclusion, our latest experience was far from the standard we had come to expect from this theater. It's a stark reminder of how crucial good leadership and trained staff are to the success of a service-oriented business. We hope to see improvements, but until then, we will be considering other venues for our movie outings.
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December 2023 by Hope Wilke
I like the heated seats and the fact that they come to you to refill your drinks and popcorn but any other food items you order are VERY expensive. We ordered cheese sticks, 3 soft drinks, 2 popcorn and a cheeseburger and fries and the total was $56!
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December 2023 by Tiffany W.
Love this theater! We love their seats, food is decent and their popcorn is awesome with free refills! The seat warmers are a bonus in the winter too.
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November 2023 by Frednando Bothwell
Went to see an independent film made by a friend. I knew they rented out the theatre but didn't know they would do it for showing your own work. Kudos to being an avenue for the independent film maker. Had to get my pep pizza. Still just average. Always a good place to enjoy a film.
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November 2023 by Jeff H.
Interesting concept. Service was very good and prices in line. Theater acoustic were very good.
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November 2023 by Mandy Beamer
Saw a Fri 7:10 showing of The Other Zoey. Movie was great but wasn’t impressed by anything else. You have to order food and drinks from your seat, no concessions. Had to ask for over an hour where our food was, my popcorn never even came. Took 45 min to get a drink refill. They charged us for refills even though they were supposed to be free. They tried giving us someone else’s beer. My friends seat heater got so hot it almost burned her, my seat heater didn’t even work at all. Restroom out of soap and paper towels. The theater itself is really clean and has great concepts, but very much lacking in customer service. Maybe not enough employees to make everything run smoothly. ?♀️
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November 2023 by Amber Davis
Ok now I really liked this spot! I had no idea we were going here so it was a pleasant surprise. Love they had a full bar as well as a full menu! Love how they brought menu to us and then delivered our food to our seats! And the chicken tenders and fries which I normally will not eat...were superb! I will definately be back!
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October 2023 by nick williams
first time there. we decided to leave 30 mins after pressing two service buttons and not being waited on. asked for a manager on the way out for a refund, and his response was "the whole row was probably broken and if that happens again you should come get someone" my girlfriend pointed out that it was our first time here and I mentioned we probably would not be back. his only response was "sorry to hear that" while he issued my refund.I should not have to miss any part of my movie to come get someone, because your equipment is broken.how am I even supposed to know if something is broken or just bad service? how long am I supposed to wait before taking it upon myself to find an employee?I am not and was not looking for free stuff but the lack of customer service skills/caring about retaining a potential customer left a bad taste in my mouth.
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October 2023 by Dean Herbert
it's now the Kenwood theater. it's really very nice. the only problem is the parking garage. I suggest you park outside to the right of whole foods and take the elevator up to the second level. that's where it is. makes life a lot easier.
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October 2023 by Tiffany D.
Went here today to see premier of Alan and the Rulers of the Air! It was a great movie! The movie theater was huge it had a lot of movie selections to see. I liked that you ordered food and drinks from where you were sitting down at in the theater. You hit the call button and someone comes and takes your order. They had a huge selection of food to choose from. I just got a pepperoni pizza. It was good. Also if you buy a drink ... I got an ice tea .. there was free refills doing the rest of the movie! I thought that was cool. The staff was very quick and friendly. The atmosphere was great! Everyone was so happy to be there and watch this movie! The theater was big and had reclining seats. It was very comfortable.
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September 2023 by Mahauganee S.
Great movie-going experience! We went for Saturday matinee and it was pretty quiet in there. In the grand scheme of these fancier theaters that serve meals, it was as good of an experience as I could have wanted. We had a quick ticket purchasing process. The little coffee shop in the entry way was closed but the lobby bar was open and looked well-stocked (but I didn't visit it). There are LOTS of great backdrops if you want to get in some quick pictures. The hallways and bathrooms were clean. We chose our seats and were able to place food orders before the movie began. The items we ordered (just popcorn, drinks, and candy) came out swiftly and the staff responded quickly to the call button even in the middle of the movie. I'd definitely go back here again and would recommend it to others!The only critique is that there is an impossible maze to get to and from the parking garage. If you park in there give yourself some extra time to get lost and then found again.
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August 2023 by Chris Ann
Great theatre experience. Intimate movie rooms with lounge chair seats complete with footrests. Food and drink ordered online and served at your seat. We had Cokes and a bottomless bowl of fresh tasting lavishly buttered popcorn.We saw Barbie movie. The acoustics were grand. This is the way to movie!
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August 2023 by Tyler S. (Rex)
Since my last review their service here has been good. My wife and I are happy to return. Their pricing isn't to bad compared to other movie theater's around. There heated seats during the movie work great too! So far the server's have been on top of things when I've been there.Food has been on a small delay at times and that can be annoying when you placed your order way in the beginning but the food come late into movie. Would hope they get that part resolved.
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August 2023 by Carolyn B.
Went to these Cinemas yesterday. There was hardly anybody there which was fine with me. I like that they had a setup where you could take photos of yourselves showing off a Barbie theme which is what we were there to watch so that was a fun touch. I like that we could buy our tickets and choose our seats ahead of time. It didn't make that big of a difference since there were so few people, but still. The seats reclined and you could order something to eat or drink. Doesn't have all the bells and whistles, but it was nice and comfortable.
