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August 2024 by Suxrob Mirzaev
the first time I saw the Bank, the employees say 3 minutes left, we will close already, I didn't even ask what your problem is, so don't waste your time there
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April 2024 by Susan Bavis
This bank is so friendly and caring. When I walk in, they greet me by my name. Jackie called me to help get the correct account open for me, and she persevered until it was right. When I thanked her for working so hard to get it right for me, her response was that this is how she would want to be treated so that’s why she treated me so well. My son now does his banking here too.
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April 2024 by stephanie whitaker
This bank allowed a creditor to take my child tax credit, after I've been a loyal customer for over 10yrs
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February 2024 by Douglas Schoonover
Chase Bank easily has the best customer service. Thank you Jackie!!
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January 2024 by Gina Cruz
Great customer service!
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October 2023 by Marty B.
I`ve been banking 10+ years, WHen I enter the bank always a nice greeting and friendly. Kathy & William always a hello. Happy Here, thank you all. :)
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September 2023 by T
I thought I had written this review but obviously it’s not hereAnyway, this review is for the Anderson location off BeechmontRatings:Customer service: outstanding!!!Facility: everything you’d expect or needModernization: up to date in all banking areas; including having safe deposit boxes availableATM: although no ATMs are bank managed (outsourced like Wells Fargo, etc) this location has two and always in service when I’m thereMobile Banking and App: probably one of the most up to date, user friendly, banking apps I have ever usedOverall: unquestionably a 5-star ratingAs a FORMER “many, many years” Fifth Third Bank customer I can assure you Chase banking is like night and day compared to Fifth Third Bank! Fifth Third Bank is way behind in technology!!! Way behind!!!In fact my debit card information was stolen twice in two years and I went thought defense versus a customer that was wronged!!! You can NOT even lock you debit card to prevent fraudWith Chase Bank you can do that and lots more.I was always hesitant about big banks but this location proved me wrong; every visit or areas I have need assistance I have always been helped with outstanding customer service!Thank you Chase and the great people at this location!!!
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August 2023 by Joshua Plummer
I hate everyone at this bank
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February 2023 by Sherryjo Sartin
About a year ago I always went to this Bank... Unfortunately I had 2 bad experiences , the first one I was in line at the chase bank on Beechmont Avenue, when I approached the teller to get waited on instead of waiting on me a guy behind gets waited on before me and I thought that was very Rude ... so I left ..but I went back a few weeks later and I only wanted to talk to someone about a banking matter my checking account and when I asked for Banking person I got Kathy the bank manager .. and I explained my issue with her and she said I will get a banking employee to help .. When I went in to speak with this man , I forget his name,I was explaining the matter with him and next door sat Kathy rolling her eyes at me and making fun of me .. this was so Rude and so unprofessional .. I told the man helping me but he was no help .. so I politely got up and left and looked at that Kathy and .. I told her she was a very rude , nasty person ..told her I would never be back at this branch and never do business at this branch again..She actually followed me to my car but I told her to leave me alone and I was reporting her to corporate Chase .. which I did .. Nasty , Rude people at this Bank .. I now bank at another branch which is closer to me ...
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December 2022 by Wendy Sanchez
Signed up for a checking account today with Lynsay Arlinghaus. She was super friendly and helpful and answered all questions I had. I had my young son with me while signing up and she was very patient and friendly with him. She definitely made the experience a lot less stressful.
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December 2022 by Brittany Adamkiewicz
They don't help people
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August 2022 by ted Jett
Had trouble With a check that was on hold , and Will who works here went above and beyond. Saved a wedding disaster this weekend. Ty Will
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June 2022 by Wendy Harmon
Signed up for a checking account today with Lynsay Arlinghaus. She was super friendly and helpful and answered all questions I had. I had my young son with me while signing up and she was very patient and friendly with him. She definitely made the experience a lot less stressful.
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June 2022 by ted t
Had trouble With a check that was on hold , and Will who works here went above and beyond. Saved a wedding disaster this weekend. Ty Will
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January 2022 by Property Manager
Went for a scheduled appointment only to travel there and read a sign “CLOSED”. Not a single courtesy notification when they send a ton of them “automatically” upon scheduling. Not so professional.
