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November 2023 by Frednando Bothwell
Needed a cashier's check. Nice experience. Haven't been inside the bank in a long time. The layout was a bit confusing. Was not sure where to stand in line until called by teller. One teller could see me and called me over when he was available. The teller next to him didn't have the view to see me. Once I approached the counter. The second teller could see that people were waiting in line. Very helpful people.
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November 2023 by Jack Schitt
4:54 in the morning and I need cash but their ATM won't give me my money. The largest bank in the world and they don't have 24 hours customer service! I guess it's still because of COVID!!!
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April 2023 by Tasha Judson
Olivia is the sweetest teller! The rest of the staff have all been great as well! Highly recommend them if you need banking help ?
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May 2022 by J Garnhum
Uve been calling for 3 days an left messages no response wat so ever
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May 2021 by Jeremy K. Smith
The bank manager stood me up for an appointment that I set days in advance. His staff directed me to another Chase half way across town. Poor customer service. Chose another bank.
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November 2020 by Sydney
After reading other reviews, I was hesitant to go here, but the reviews were old so I gave it a try. Staff were nice, helpful, and efficient. It was clean and safe too. They also have drive thru ATM.
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April 2020 by Alireza Dolatkhahan
Great service everytimeThanks Steve
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April 2020 by delores H.
Extremely unhelpful staff! Horrible customer service. Do not recommend this branch at all!
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September 2019 by T L
The guy who works in there he was so rude to me when I tried to deposit my tips I had got from work. And to make it worse he was the manager who treated me like that . The chase in mount lookout is soooo much better! But I moved so thats only reason I go to this 1 now. But I'm looking for a better 1 that's still close to where i moved.
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August 2019 by Rylin Gough
Amazing staff! Thank you everyone for helping me with the “hold†on my account. I appreciate every single one of you. Everyone was so nice.
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August 2019 by Allie McBride
I am closing my account with Chase who I have been with for 5 years now. Kenwood location is awful! They treated me like I was trying to cash in a fake check, when in reality I was wanting to cash in a money order that I recieved from my baby shower. They stamped the back of the money order with cancelled and because of that nowhere else could cash my money order because of their mistake! I lost out on money I needed because they were rude and wanted to argue with me and my mother for several minutes about why they couldn't cash out a money order. Since when do you need the senders account info to pull money out of when money orders are already paid for upfront?? If you're going to work at a bank know your basic info and don't be rude and disrespectful to customers. Even the manager of the location was arguing with me. Three employees all rude for no reason!! Very unprofessional! They should find new management and new employees.
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August 2019 by Ben Moore
What a rip off. Chase should be better than this. Everyone, employees and customers seemed unhappy.
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July 2019 by Lindsey Wilkinson
Steve is absolutely awful. Dont ask him for help
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November 2018 by Suze
I received amazing customer service today from Donna Bell. She handled closing the acct for my Mom who recently passed away and was extremely understanding, helpful and thorough. And very kind. Thank you Donna!
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June 2018 by Richard Cheng
This branch is not very friendly and gives you the impression that they don't need your business. When I took a couple from Taiwan there to open a new account, we waited in the lobby for a good 5 minutes before someone showed up then we were told we need to make an appointment. So stuck up! The couple asked me if all banks in the US are like that. I said fortunately NO! At least the US Bank in Blue Ash would never treat customers this way, especially new customers. I have opened new accounts in Taiwan, the United Kingdom, and many different locations in the US. Never had I needed an appointment just to open an account.
