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January 2024 by Drew Whitmire
Terrible service, their single banker won't make the time of day for walk-ins cause he's trying to sling more loans to make that fat commission via phone calls.
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October 2023 by Ted M
Unable to manage their customers competently. Their ATM machines are just as effective as the staff. A liquor store would be more useful here.
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September 2023 by Mike K
Anyone on the desk or phones ever? Actually saw the bankers watch my phone calls go to voicemails. Lazy, slow, and typical of this bank
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September 2023 by tanisha myles
Looking for a new bank. They close randomly. Nobody ever answers any location phone and no locations are close to each other and so far no locations have a notary. Ridiculous
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August 2023 by Tamica Irvin
My husband brought in a refund check from our mortgage company and was turned away even with the check being drawn with Chase bank! Its ridiculous and feels very discriminatory when you're doing proper business as a black man and you're handled like a lesser than customer. The check met all criteria listed online yet was met with a definite No. We'll never bank here and would never suggest it.
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June 2023 by Firstname Lastname
A company whos horrible customer service is rivaled only by HP Printers. If you ever want to call and talk to a useful and trustworthy representative, G o o d L u c k.
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June 2022 by BEERSLAER
I arrived @ 1:20 PM, doors were locked, sign said lobby closed between 12 & 1 due to short staff. I looked in the window & saw 2 employees. About 5 minutes later a young girl pulled up, parked, got out with food & walked up to the door. She said we are closed between 12 & 1 due to short staff. I said I saw the sign & it was now 1:27 PM and there were 2 employees inside. She never answered or acknowledged, she called inside on her cell phone & they unlocked the doors & she went in & then I was able to enter. A different girl than I had spoken to outside and had been sitting inside waited on me. Transaction was easier than getting in the door. I don't plan on going back anytime soon or recommending this place to anyone. Now I remember why I closed my accounts here years ago! Had to do some banking for someone else or I wouldn't have gone today.....
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September 2021 by Jordan Marks
Very slow location. Spent 40mins behind 2 cars in the driveup.
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May 2021 by Nikida Davis
Horrible service... lobby closed due to call-offs.. waited in the drive thru line for 30 minutes only to be told that I can’t open an account... couldn’t speak to the manager bc he doesn’t come in until 2.. SO MANY ISSUES...This may have been a blessing in disguise. I’m taking my money to PNC.
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December 2020 by Julia Kreimer
The people who work at this branch are incredible. They have always been friendly, courteous, and efficient. I would give the employees of this branch 5 stars.However, there have been times when the branch is closed during business hours without any explanation.
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December 2020 by Harold Ratliff
Was quick and easy, had ylto make a deposit, was done quickly and easily
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November 2020 by Lenora Carnes
I see they have new people there now very friendly now but before there was a teller there came to work work with curler in her hair and rule as hell
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November 2020 by Jay Bishop
Today is Friday November 13. This branch has been closed all day. Signs say temporarily closed. Called for support and know one knows why. Don't Google and try to go to Reading Rd cause it is not in business.
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October 2020 by Kaytlynd Lainhart
I went to deposit a paycheck and they said it'd be available almost 2 weeks from now. The branch manager said it was Chase who put a hold on it. I get a day, but that is entirely too long. I have been with Chase Bank since 2009 and have never had this happen. I will be looking for a new bank with less red tape to get through to simply deposit;
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July 2020 by Precious Parker/Dugger
I was at the atm and received $40 of the $100 I withdrew in fake money . Tried to put the money back in the atm and it wouldn’t accept it
