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January 2024 by Morgan McGahan
Madison is rude, condescending, and made me contemplate not banking with chase anymore.
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September 2023 by Taylor
Rude staff, not helpful at all. Feels as if Chase is no longer teaching their bankers customer service. Went to cash a check but could not give me any money besides pulling from my checking account. Chase deposits are so slow too. Deposited check with Schawb and access to all of the funds within an hour. I cant understand why chase does offer the same level of service. Definitely going to be avoiding doing business with the bank in future.
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April 2023 by M F
This has to be one of the worst banks I’ve ever been to. The customer service is SO slow. Even the simplest things, such as making a deposit, can take up to 15 minutes.
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January 2023 by Eli F.
Extraordinary staff! Friendly, helpful, and knowledgeable. I've been stretching out my last paycheck (which was in 2022 and it's now the last week in January) since I'm currently a substitute teacher and don't get paid for Christmas break. I earned myself a good ole overdraft fee due to my circumstances but they were very professional in helping me out. Thank you guys!!!
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January 2023 by Mary-Ann Rosevear
Customer service is poor. I am a private banking customer and keep getting bounced around from representative to representative. Chase/ JPMorgan also manages some of my assets. No continuity of care. Account managers have never even met me. Impossible to get an appointment to get something notarized for anyone who actually has a job.
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October 2022 by Marius Lancaster
Just went today and had a pleasant interaction with a Teller named Heather. She was extremely personable and helpful! While the parking lot is a bit awkward in the area from my use of it everything has been fine granted I don't go to the bank at night. So for those mentioning issues at night with neighboring bars I sympathize. Based on my experience it was certainly a 5/5 no issues!
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October 2022 by Blaze Nero
Just went today and had a pleasant interaction with a Teller named Heather. She was extremely personable and helpful! While the parking lot is a bit awkward in the area from my use of it everything has been fine granted I don't go to the bank at night. So for those mentioning issues at night with neighboring bars I sympathize. Based on my experience it was certainly a 5/5 no issues!
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May 2022 by john reising
Cancelled my debit card for suspicious activity and said they would issue another one, two weeks later I called Chase's 1-800 number to find out about it and this branch didn't even order a new card. Very inconvenient, I'm very disappointed. And still waiting
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April 2022 by Mike C.
Always extremely accommodating with my business and very kind workers! Olivia is very kind and always willing to help out! My favorite branch and it's not even the closest branch to my house so I go out of my way to stop in! Great place, great people!
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April 2022 by Majority Silent
I am terrified to use this bank anymore. The locals sit in the parking lot drinking at night. Multiple fights and wrecks in the lot. The bar nextdoor allows their employees to use this bank lot however they want.
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April 2022 by Manli Davis
The manager and staff were very friendly and helpful. I really appreciate their help!
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April 2022 by mary1 dolan1 (Annamary)
Because its walkable and they know me
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July 2020 by Addy Garvey
Just turned 18 and was looking to open a new account with Chase since I already had a highschool checking account with them. Cherry Grove wasn't very polite or helpful so I called here and instantly got the help I needed and amazing service from Drew Donovan. Thank you!!
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June 2020 by ot ot
This this the worse chase chase branch in the world I had an appointment at 5 o’clock to open up a safe deposit box ....they ask me to wait ...I stood up literally 20 minutes nobody nobody said nothing to me . I end up living
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September 2019 by James Fain
They have coffee and re very nice. You can see consultants as well as tellers.
