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April 2024 by Stan Kwan
I strongly recommend the Uhaul Walnut Hills location. The store manager Lisa keeps the facility spotless and trains her staffs to be friendly and professional, Harry, the hitch installer is an expert at his job, and all of Lisa's staff is professional and friendly. I would give this location a 6 stars if I can.
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March 2024 by Rachelle DeStefano
This U-Haul team did their best to help me navigate the complications of a short rental, and answered my questions and tried to solve problems along the way. The trickiest part was figuring out after-hours checkin- it’s probably best to work in some time margin for yourself because the app is still a little glitchy. However, both customer service ladies I talked to were top-notch kind and knowledgeable. Overall it ended up being the best choice for me, even after calling or looking online at four other places near my neighborhood.
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March 2024 by Joe Tully
Literally the best customer service experience I've had in years! To whom sees this, Lisa needs a raise! She was kind, friendly, helpful, fast, professional, and overwhelmingly just an amazing person. Thank you Lisa.
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March 2024 by Cierra Watkins
If I could give 500 stars , I would! The manager Lisa is so amazing! Before she clocked in she took 7 people off hold, and helped me in 10mins. All at the same time. She managed to help everyone even with their system being down. She is a BOSS! Thanks Lisa!
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February 2024 by Ben C
Walnut Hills UHaul is the best I've ever dealt with. Incredible staff, everything always in stock and everyone is happy to help with anything you need. Will be back soon for my next haul!
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January 2024 by Don Hartness
Lisa is a fantastic customer service representative with excellent awareness. She is always on point.John also helped. I guess he was okay, too. :)
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January 2024 by Joe Leo
Easy process, pleasant experience
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January 2024 by Doug Humerickhouse
Easy to rent a truck an affordable
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December 2023 by Aaron Steinkamp
DO NOT RENT AT THIS LOCATION!I would give this location a 0 star if able we were trying to get a uhual down at Dalton location but they didn't have the size truck we needed so they sent us to this location. As soon as we walked in the door the employees were taking calles and payments over speaker phone (breach of personal information) the manager Lisa was stern rude and byast she gave me and my wife an adittude and threatened to call the cops on us if we did not return the uhual and charged us for 100 miles and forced their insurance on us the truck was just on a quater tank. We finished moving and drove the truck and dropped it off after 9. We then woke up to -300 because the manager charged us for damaging the truck and leaving it on empty and in deplorable conditions with is all lies. I hope no one else would be treated like this please be careful out there there are some professional crooks out here swindling people who just need to move their livelihoods.Uhual you need to do better with your management.
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December 2023 by Arienna Leigh
My personal experience was horrible. The manager, Lisa, had a bad attitude from the start. (I'd like to preface that I wasn't even supposed to go to this location but someone "stole" the truck at the Dalton ave location) She talked to me like I was beneath her and had judged me from the start. I don't have a lot of people in my life so it took me a minute to find a reference that wasn't my husband (all my friends work 3rd and were asleep) and she started telling me that was suspicious. She forced me to pay for things SHE was comfortable with like 100 miles (only went 40), her insurance (have my own) and then proceeded to keep telling me she wasn't feeling comfortable giving me the truck. She basically treated me like I was going to steal it. She even said I better return the truck back to the store or we were gonna have problems. Don't bother trying to call if you have a bad experience, customer service was no help and tried to say it was standard. The Dalton location where I normally deal with things would have charged me exactly what I put in for. Not to mention, while I was trying to dispatch my truck she took a phone call while her two other workers just sat there. Bad customer service and a bad way to treat people.
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December 2023 by everett meadows
I had an excellent experience here and would definitely return as they have a large inventory and check and check out smooth
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December 2023 by Victoria Martin
Horrible place! This place is ruining Uhauls name. I will never rent from this place again.
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December 2023 by Taquila Smith
Ghetto and rude. Do not rent from this location.
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December 2023 by Najah Xx
They didn’t give me my money back saying it wasn’t on half of tank it was and they charged me $25 for gas
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November 2023 by Crista Lawson
I had a wonderful experience reserving/packing Uboxes at the Gilbert Uhaul location. I lived in the neighborhood without a car, so I must have visited the location at least 6 times to cart a dolly full of boxes and moving supplies home. I'm so thankful I could get all of my moving supplies right around the corner. (Side Note: I highly recommend the brown packing tape -- like a dream for packing!) Everyone was helpful and friendly. Although this isn't the common location for loading, the Gilbert store happily accepted my reservation and ensured my Uboxes were available on moving day. I feel like everyone worked to ensure my move was as smooth as possible. Management went above/beyond to get all the details corrected and send me and my things on my way across the country. I know renting storage containers can be stressful, but my experience overall was very good.My only small complaint was the wait time to have my Uboxes ready for the movers to load. They waited in the parking lot for almost an hour, which I was paying for at a rate of $160/hr. There were some snags with getting my paperwork complete and the location was VERY busy (I'm talking lines to the door) so I understand that the delays were not intentional, but waiting for so long was certainly costly. It would have been great if my containers had been ready a lot sooner to save me some money and my movers some time.Regardless, I am very happy with service and I think this location deserves praise for all the help they provided over the month of my move. And extra special Thank You!!!