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September 2024 by Pamela Gibbs
My experience with Kool Ken was professional and inspiring. No pressure and very calm.
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September 2024 by Tom Adams
I responded online to a posting of a recent trade-in offered by BMW Cincinnati North that was so new, photos weren't yet available. Matt Tucker responded the next morning with a walk around video and a rather informative description of the car's condition. It turns out, he sold this car to the previous owner 2 years ago, so he had some familiarity with it already.
My wife and I drove 3+ hours the next morning with an expected arrival by 10 AM. Matt held the car for us, despite other interest that developed after we spoke that afternoon prior.
After the purchase was completed, the car remained at the dealership to be serviced, and have a minor door ding, and the curb rash on the rims repaired. They did an amazing job!
We are so thankful for that courtesy that was extended to us. The car was described as "ultra-rare" and "ultra-clean", and both were accurate assessments of the 2019 Volvo S60 T-6 R-Design. The car drives and handles great.
Thanks Matt, for your quick response to our inquiry, and to the rest of the BMW Cincy North team that we met and dealt with. Everyone was professional, polite, and courteous. You cannot
ask for much more!
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September 2024 by Lilia Albert
Kool Ken was the extremely helpful with getting my new x3. All his hard work and always keeping me aware of next and what to expect next. I just love professionalism
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September 2024 by The Dude
Great experience, very professional staff!
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September 2024 by Mike Van Fleet
Matt is extremely professional and listened to what my goals were in a new car. He is easy to work with, collaborative and knows his stuff. The whole process was easy. I highly recommend Matt when you are looking for a new vehicle.
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September 2024 by Jeff Rice
Aatir really listened to my “wants” and guided me from the car I saw online to what I consider the perfect car. Aatir 100% nailed it without any pressure.
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September 2024 by Lucas Menser
Aatir did an excellent job. I had been shopping for several months and connected with him when an already sold model was listed on the website.
Ultimately, Aatir circled back with me a couple of months later with EXACTLY what I told him I wanted.
Low pressure environment, very knowledgeable salespeople, and commitment to caring about my needs
Excellent experience, if you want an BMW, this is the place to go.
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September 2024 by Kay Clark
Had a great experience at BMW Cincinnati North when purchasing our new X7. Our sales rep was Matt Tucker. He was professional,knowledgeable and friendly. Very patient explaining all the new features. Great guy.
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September 2024 by Matthew Welsh
Matt Tucker is fantastic to work with, this was my second purchase from him and BMW Cincinnati North. Very easy process and great incentives on the new i4. I love the car and they have a customer for life.
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September 2024 by Nick Surface
I found a car online and sent a message. It was still available so I went after work to look at it. After coming to an agreement on my trade in we shook hands, signed paperwork and I drove off in my new car. I've purchased several new cars over the years and I couldn't be more pleased with my experience here. They made it easy and quick, which I appreciate!
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September 2024 by Kenneth Ware
**Revised Review:**
While I was initially disappointed with the condition of the vehicle upon delivery, I'm pleased to report that the general manager at BMW Cincinnati North has been swift to address the issue. Their commitment to customer satisfaction is evident, and I'm confident that the vehicle will be returned to its pristine condition. I'm adjusting my rating accordingly, reflecting the dealership's dedication to resolving the problem.
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September 2024 by Don James
Pleasant experience as I normally hate buying cars.
Matt Tucker was very easy to work with and I would recommend him any time
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August 2024 by Ruj J
Bought numbers of BMWs from this dealer, Jon Ogden for sales and Tim Gabbard for service, period!
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August 2024 by Dasha Basnakian
I had an excellent experience with Matt Tucker!!! I have been in the market for a new car for years, and finally narrowed it down to the Genesis GV70 3.5T earlier this year, which this dealership (7 hours away from me) happened to have as a trade-in. I had previously worked with many used car dealers, all who seemed to want to make a shady sale and didn’t answer my questions, were awful communicators, etc. Matt was the exact opposite. When I saw this car online, I called the dealership and Matt was quick to answer my questions live as well as get back to me with a quote ASAP. While the quote was being generated, somebody put a deposit down on the car, so I was out of luck. A week later Matt calls me to tell me the deal fell through (as soon as he heard, literally) and we were on the road the next day. Even though this is not a genesis dealership he took the time to learn the ins and outs of this car to help me get more acquainted. He was very efficient with our time at the dealership and treated us like welcome guests. In the past year, I haven’t found many dealers willing to do the bare minimum, but Matt went ABOVE AND BEYOND. Work with Matt Tucker, you will not regret it!!!
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August 2024 by Lawrence Watts
Had a wonderful sales experience with Matt Tucker. Very professional, no pressure, and extremely fair. Highly recommend!