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November 2024 by Stephan Grunwald
Solid small dent/paint work. A bit more delayed than described, but a great final result.
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October 2024 by Jill Fishburn
My Tesla Model 3 has gotten body work done at Blue Ash Auto Body twice now due to getting hit while it was parked on the street. These guys are so great to work with and make the frustrating process of working with insurance so much less stressful. This most recent time they were able to work on car within two weeks of calling them to schedule it and perfectly line it up with our vacation so we could pick it up when we returned. Not only was it ready upon our return as promised, they even left the inside of it cleaner than when I dropped it off which was a fun surprise to come home to! 10/10 recommend trusting this place with your vehicle!
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October 2024 by Hayley Powers
They have fixed my car twice now and both times it was phenomenal work! The first time they fixed it, I had no issues after. The second time they fixed it I had to bring it back because work wasn’t done that should’ve been but it was corrected after it was brought back to be fixed.
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October 2024 by Anthony Lapsins
A challenging repair handled professionally by an amazing body shop! Getting OEM parts from automobile manufacturers today sometimes requires months long delays and lots of patience.
I had the pleasure of working directly with Chris, Jay, and Dominic throughout my repair. To no fault of Blue Ash Auto Body, the parts for my vehicle took over 5 months to receive. Throughout the process, Chris was communicative with both the dealership on part's status and with me as to what I can expect. And it was that level of honesty from Chris that really stood out. Even though Blue Ash Auto Body had no control over when the manufacturer would deliver parts, he was still apologetic and empathetic to what could be a frustrating situation.
Once all parts were delivered, Chris made sure I understood the process through the shop and a timeline for completion. At completion, an assembly error was caught before the car was delivered to me. Chris quickly advised that he would make sure the error was corrected before the car was delivered back to me. Mistakes can happen, especially with a complicated rebuild. It's about how they are corrected. And Chis managed it as if it was his own car. 10/10
Thank you to everyone at Blue Ash Auto Body for putting the vehicle back together, and in my opinion, even better than when the car was new!
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September 2024 by Ben Palte (bp2016)
I'll try to keep this review relatively short but to the point.
Firstly, the workers here were all super nice and helped me get an estimate for my car repair. They do pretty good work, and they worked with my insurance quickly. That is where the good things stop, hence the 2 stars.
I was originally quoted 3 days for my repair. After a full week, they told me it would take another week as they messed up the paint more. Another week went by with zero communication from them. I was told I would receive a call when the car was done. I had to call them each time to get any kind of update. The internal communication they have is also the worst I've ever seen. Each time I called, it seemed like they had no recollection of my car existing, and I was put on hold several times.
Moral of the story: the body shop here does good work, but that doesn't make up for the rest of the business being terribly ran. Go somewhere else if you want repairs done.
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September 2024 by Katie Appel
They had terrible communication, the whole process took forever, and the alternator they ordered and installed needs to be replaced already.
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August 2024 by Paul Rose
Had insurance claim and personal repairs to be done. Rich wrote full detailed quotes for both. Got my car back, and it is A+. Very happy!!!
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May 2024 by Remy Barton
Fantastic service, although it did take a couple extra days from the original quote. Car was detailed after the repair, which I didn't even expect and appreciate! Car looks good as new despite some pretty large dents/scratches. Jay, the front-of-house advisor was awesome. Will definitely be returning here for any body shop needs for my Tesla in the future.
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April 2024 by Dipika Patel
Great timely and friendly service, very polite staff
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March 2024 by Sandra P.
Had our Tesla repaired here, since it is a Tesla certified body shop. They did excellent work. A bit on the pricy side, but our insurance company worked with them and we are very satisfied.
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November 2023 by Cardinal177
Very friendly got estimate
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November 2023 by Debbie Choate
Great staff and service ?
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November 2023 by Tanh Truong
Where do I even begin?
The moment I arrived at the shop I was greeted by Jay S. Jay's knowledge, courtesy, and friendliness were like a breath of fresh air, and he patiently answered all my questions (and trust me, there were many). He walked me through the repair process and gave me an estimate for parts arrival and completion date (6-8 weeks total). Jay even gave me a tour of the facility.
Because I had a rental, I had to continuously follow up with the shop, and was given adequate answers to help with the planning.
In reality, it took a total of five weeks. Upon my return, Jay was there, ready to assist once again. He noticed my tires needed a little air due to the changing temperatures, so offered to refill them for me - above and beyond.
My taillight was off, and as a result Jim came to assist. Jim was also super friendly and personable.
To sum it up, my experience at Blue Ash Auto Body was so good that I wouldn't trust my Tesla with anyone else. If you want your car treated with the care and expertise it deserves, this is the place to be. They underpromised and overdelivered - traits you don't see often nowadays.
Thanks to Jay and the team, my Tesla got the royal treatment. Suffice it to say, this will be the only place I'll take a Tesla to.
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November 2023 by Jeff
Reliable vehicle knowledge and good communication
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November 2023 by Bianca Hooks
I'd say run as far away as you can . If you have a Range Rover, they'll refer this shop...don't do it
