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March 2024 by Brynn J
My issue is not with the movers themselves, but the billing through Bellhop. I was quoted one price for up to four hours of work, and then I was told that the cost was for up to three hours of work. So I ended up with a much higher bill than I was expecting. They offer a discount to get you in, and when you do an internet search, it looks like Bellhop can save you a little money, but that's not the case. They cost the same as everyone else, even with the "discount". I won't use them again. I just like to know what I'm going to pay up front, with no surprises.
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January 2024 by Lorraine B.
One star is several too many. I post this only to caution folks who might use Bellhop for a cross country move as I did. Bellhop subcontracts to some unsavory people. TWO moving trucks left my former home; THREE trucks arrived at my new home. This is because a truck stopped off somewhere on the 1600-mile route and split up the contents of his truck with an additional truck (so someone could get paid). Contents (my furniture and housewares) were untethered and bouncing around for hundreds of miles resulting in extensive damage to many priceless antiques as well. In the meantime, some pretty twisted employees actually ripped the heads off of vintage and valuable dolls, stole heirlooms, and broke incredibly more than could be imagined in such a move. The movers on this end stopped at precisely 5pm leaving furniture upended on the landing, walls dinged, floors gouged, and beds unassembled. The "Moving Success Team" was anything BUT! No one did anything despite NUMEROUS calls until I got the Better Business Bureau involved.
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December 2023 by Melody Overton
I live in a suburb of Cincinnati. The team Bellhop sent did a fantastic job. They were efficient and professional. They understood what I wanted and did exactly what I needed. I was very pleased with their work ethic, punctuality, and skills..
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November 2023 by Steve s.
My daughter contracted Bellhop to move her from Wilmington to Cincinnati. When the truck arrive in Cincinnati the unloading crew did not show up. Bellhop kept telling us the crew were on their way. We finally gave up and uploaded the furniture ourselves. We also paid the truck driver to help us. Ridiculous customer service from Bellhop.
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October 2023 by Jenna L.
WORST COMPANY EVER! Read the comments. This company has a habit of scheduling and not showing up on moving day. This is hands down a complete scam of a company. I had similar experiences as others who have left comments, where I was given a window that came and went with no communication whatsoever. Then when I spoke to a bellhop rep they said they were trying to find out what happened, then never called me back!!! How do you people stay in business!!???
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September 2023 by Chuck Stahl
Teko and Zay from All Star Moving helped us move some large furniture. Good quality people who did a great job and were very careful and conscientious
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September 2023 by Melissa Hill
We needed some movers for a few hours to move furntiture to heavy for us, for an upcoming home remodel. Very professional, polite and hard working
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July 2023 by Kristen P.
Do not use this company!!!!!!!! My window for moving came and went and nobody ever showed up. After multiple calls with managers reassuring me that someone was coming, they never showed, then proceeded to charge my credit card for $380, $390 and a $43 deposit. I reported them to the BBB and was able to recover all charges. What a nightmare on moving day!
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July 2023 by Monica W.
TERRIBLE experience. I moved cross-country and booked loaders and unloaders at either end. The loading team was THREE HOURS late. Communication was terrible across the board, from the loading team that didn't communicate AT ALL to anyone about running late or their own efforts to make other arrangements, to the customer service that I had to call multiple times for updates. It was like pulling teeth to get any information out of them, I spoke to someone different every time and they just kept putting me on hold saying they were waiting for a response from someone. I was hopeful when "Aneesa" called me and said she was working on an alternative solution to get a loading team out to me the same day, but even though she seemingly gave me a direct phone number and a number to text updates, it was impossible to get ahold of her or get any other information. She promised me an "appeasement" for the team being late but said it wasn't able to be processed until after the move was complete and wouldn't say how much they were offering for the massive inconvenience. More on this later. When the team did finally show up, they had not told me or apparently even Bellhop that they were coming. They showed up totally unprepared with no equipment whatsoever. Several items had small damages (scratches/dents) and several boxes were placed upside down in the truck. After the move was complete I reached back out to Bellhop to ask about the discount I had been offered since no one had gotten in touch with me. So far I have called three separate times and just been put on hold while someone waits for someone to respond, then never actually gives me any information. Honestly I'm at the point of contesting the charge on my credit card because this is just ridiculous. Their website sucks too, the AI chatbot is a joke, the live agent chat just doesn't work, and I am unable to submit my reviews for my loading/unloading teams through their system. On the contrary, we had a wonderful unloading team at the other end who was on time, communicative (called me two days before to confirm and called me again when they were on the way to my place), well-prepared and efficient. Next time I move I will be booking with them directly but will NEVER use Bellhop again.
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June 2023 by Sue P.
I will tell anyone who asks not to use this company. We booked a move for the Saturday of Mem. Day weekend and got a confirmation on May 3. We were originally looking for options that might have someone pack a truck for us while we finish the job. Bellhop offered this, as well as a rate that seemed quite affordable for a full move, so we booked it. After that, I received a series of 8 emails over the ensuing weeks with all sorts of helpful packing suggestions to help me prepare, I took them seriously. We even got a Meet your Team email a couple of days prior to the scheduled move. Moving day: they are 20 minutes late. I call and talk to someone who has to keep putting me on hold to check on things. He can only tell me he is working on getting a hold of someone. While i've been on hold with him for about 30 minutes, I get a call from a supervisor who informs me that they need to re-schedule the move for Monday. What!? We've packed absolutely everything and - by this time - the truck should've been in the process of loading. We're irate, but what choice to we have on Mem. Day weekend. Ugh! We sleep on the floor the next couple of days. Sunday, late morning, I'm having a conversation with a friend and receive a call from Bellhop informing me that they need to cancel the move. What!? The supervisor informs me that he chose to call me rather than text me this information because they feel bad. He also says they are offering not only to refund my deposit, but to offer us $150 as a consolation. When I balk at the amount, he adds that the "higher-ups" wanted to offer us less. Not only have they completely screwed us on one of the busiest moving weekends of the year, they can't even offer us $$ to cover the cost of scrambling to find other movers. We were extremely lucky in that our refrigerator deliveryman mentioned that he does moves and that he was actually willing and able to put together a crew in about 16 hours. As for the promised $150, while they did refund my deposit, that money has never shown up on my credit card. (We had a plumbing mishap with a local company, soon after, and were refunded money on our cc within a day.) Do NOT use these folks unless you want to be screwed and unable to do much about it. I'm seeing several other poor reviews to this effect, so am clearly not alone!
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May 2023 by Vee West
Dan, Kamari and Justin are great team players. Hard workers with great attitudes. The team was a pleasure to work with and did a fantastic job! Thanks again!
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May 2023 by Ryan Lustig
Daniel and Jeremy were great to work with. They were prompt, eager to help, friendly, and did a great job packing the pod and protecting our furniture. This was a positive experience and I will be reaching out to them again when we move back in.
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May 2023 by Ellen Franke
Nate and Jeremy did a wonderful job moving me from one apartment to the next. Neither building had access to an elevator and both had stairs (even multiple flights) to navigate. Care for my items was prioritized and nothing broke or was damaged in the process. I was made aware of the plan they made before beginning,. They asked me questions to clarify what I wanted/needed moved and where I would like it placed in my new space. They also worked efficiently and kept themselves moving in a timely manner. They were also both kind, hard working, and it appeared evident they took pride in their work. I would recommend this specific team to anyone booking with Bellhop in the Cincinnati area.
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May 2023 by Valerie West
Dan, Kamari and Justin are great team players. Hard workers with great attitudes. The team was a pleasure to work with and did a fantastic job! Thanks again!
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May 2023 by soper6196
Completely UNRELIABLE! They will cancel on you last minute. This has happened more than once. Do not waste your time.Update in response to owner reply...I posted my review 3 months ago. The company just now, today, finally decided to read and respond. And in their response are trying to make it seem as though they rescheduled with giving me a discount. The did NOT reschedule NOR did they offer a discount. That is a complete lie. So on top of wasting my time with a last minute cancellation, they are now lying. Like I said before, do not waste your time with this company.
