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March 2024 by Sandy Gargano
I went to a AT&T store to get help understanding my monthly bill and the rep there was very helpful and respectful. I visited the store in Cincinnati on Harrison Ave. He helped me understand my bill and Aldo switched me to a lower plan because I am a senior, 70 yrs old and told the rep that sold me the plan that I just wanted a basic plan which I did not get from him!
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March 2024 by Jacob Sturgill
Dakota was great! Very knowledgeable, friendly, and patient. I will be back in the future.
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January 2024 by tom stevens
The gentleman was a ton of help. Felt bad he was working alone and didn't have help. Had 6 customers all waiting on him. He did great.
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December 2023 by Frances Kalb
Had a very pleasant experience at this store working with Kris. He was kind and professional, and got me in and out with some great services and new devices. If you’re thinking of switching services, I highly recommend going into this store to get it done.
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December 2023 by Kierstin Watts
Dakota is a great manager and always provides exceptional service! Highly recommend this location.
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December 2023 by Darin Blair
Clean, neat business. Well decorated with friendly staff that know their field.
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October 2023 by Kristopher Skogg
Dakota has been nothing but helpful! He talked me into AirPod Pros on installment and I couldn’t be happier! Excellent service with a smile!
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October 2023 by Opal Shelton
Loved my experience here. Dakota and Kris are a great team and are willing to help with anything they can!Super recommend!
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October 2023 by Ryan Ruland
Came into the store and was refused help by Dakota. Just wanted to upgrade phones but representative was busy watching a data transfer and playing on his own phone. This place has gone downhill. Wouldn’t recommend spending your money here, waste of time with these inexperienced and incompetent employees.
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September 2023 by Redd Mad
The location on Harrison was extremely helpful and helped me make the decision to upgrade. They are very knowledgeable of the products and services. Best customer service!
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March 2023 by Billy Schrichten
They tried wish they were more helpful
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December 2022 by Katie Herzner
We switched today to AT&T from Verizon. Lora was a huge help. She’s down to earth and respectful. She made the process fun!
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November 2022 by Kayla Re
manager needs to find a new job, very unsupportive of their own mistakes. I entered the store with service from a different provider and left with none, not even from my current provider, and was told it was my problem to fix.
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October 2022 by Michael McBride - McBride's Law
Big note of THANKS to Alex at AT&T Harrison Avenue Store!!!! He helped us get Galaxy S10+ phones and answered all our questions!!! Very knowledgeable and professional! True to his word in helping you get the best product and plans available. Highly recommend you see Alex at this store....he will help you find a solution!!!!
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June 2022 by Kimberly S.
I was directed to this store by customer service. After waiting 50 minutes to be helped, I was told they could not exchange my defective phone without a box. I was not told I needed this before heading there. Then I was told I could call customer service back and get a return label and then they would exchange it. I called and received it and forwarded it to them. Then a manager named Michael came in and told me my warranty time was past and there is nothing they could do. He said he spoke to his district manager Dylan. I asked to speak to him and he would not give me any contact information. I wasted over 2 hours because no one there knows what they are doing and had to call a supervisor to do an exchange.
