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March 2024 by Brody Vance
Went in for the big store moving sale. Saw a 5 pc table that we really liked listed for $999. The salesman said the lowest he could go was $799. Delivery charge was $69 dollars with a delivery timeframe of 4-6 weeks. We bought it. We unluckily found the same table from Ashley website listed for $569 with no delivery fee and would get to our house in a week. All manager would do for us is a in store credit that expired in 3 weeks for overpriced furniture in their store. Just go look at the furniture in person and order it online for cheaper and faster. They mark up prices and “claim” they are matching the best possible deal but really just screwing you over. Will not make the mistake of shopping in store at this location again.
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March 2024 by Anita Eulenburg
Buyer Beware. They are having the "everything must go" promotion. We went in, interested in a specific table. They gave us the "rock bottom" price ( which was 80 off the slashed price).... only to go home on the Ashley website the SAME TABLE WAS 279. Shady business practices. Moral of the story, verify and "deals" on the website.
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March 2024 by Jen Kearney
I bought a rocker recliner, Salesman was helpful in helping pick out the one I wanted. It was delivered in a timely matter, very happy with this purchase.
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March 2024 by Dee Lynn
They are supposedly having a huge sale but the furniture is so overpriced that the 20% off isn't attractive. Bought my dining set and sectional elsewhere
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February 2024 by Taylor Scott
While the salespeople at this location are great (John in particular), the order fulfillment service is terrible. I was scheduled to have my furniture delivered yesterday and received a link from the company to track how far the truck was from my home. All day, the link indicated that the truck would arrive at my home between 3:30 and 4. Because I have a job, I planned to leave at 3 because it is approximately 20 minutes away from my house. At 2:56, I received a text message from the company that the truck was 30 minutes away. I packed up and left to go home. Twelve minutes later (3:08), I received a call saying that my truck was there and I would only have 15 minutes before the truck left. I conveyed that I was on the way in traffic and when I said that I was confused as to why they would leave before the estimated time provided to me, the person hung up on the line. I arrived at my house at 3:22 (14 minutes after the call). According to my security cameras, the truck left at 3:21, almost 10 minutes before the delivery time provided to me. When I tried to text the number back that had provided the updates including screenshots and time stamps on calls and messages, I did not receive a response. I called the local store before being connected to the store general manager. The store general manager was unable to get the truck (3rd party) to turn around as he was unable to contact them for hours. I truly believe that was intentional on the part of the 3rd party to avoid turning around. When I inquired about delivering today instead due to this being poor communication on the company's part, I was told that was not enough notice for the distribution center. I do not understand why I, a customer, am being penalized for the company's error of poor communication. I was also told that I would be receiving a call today from the customer care hotline to assist me with this order so that I can get my order delivered (note: I currently do not have any kitchen or living room furniture). I have yet to hear from them, which I also believe is intentional because the way to improve my satisfaction is to deliver my order today. At this point, I don't even know when to expect my order, and as a full time student and worker, I need to know so that I can make the scheduling arrangements. Even with arrangements made, I do not trust this company to deliver my order at the new scheduled time based on this experience. This company needs to hold the 3rd party vendor (Enterprise) accountable as well as its abysmal non-existent customer service. I cannot recommend anyone shop at any of the company's stores that would have their order fulfilled at the Dayton distribution center. Maybe this review will finally prompt customer service to help me.Update on 2/22/24: I rescheduled my delivery and was told the delivery would arrive between 3:30-6:30. The truck showed up at 1:10, and I had to frantically leave work. Luckily, they did not leave. However, their customer service has refused to waive the delivery fees based on these issues. This company does NOT care about customers.
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January 2024 by Jennifer Rojas
Justin was very kind and helpful while helping us out. The store has a wide selection of sofas, which was what we went in for. Also very quiet and clean.
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January 2024 by Michael Dermody
Staff was extremely helpful helping us find a discontinued love seat that matches our couch and worked with us to give us a great deal. Pleasant surprise.
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December 2023 by CypherPunk Steve
Wasted about an hour trying to buy a recliner but in the end they wouldn't let me take the warranty off, they kept lowering the price to add the warranty but then act like they can't do that price unless I get the warranty, well I said very early on I wasn't buying a warranty, then they said it's actually a penny cheaper with the warranty, so they discounted the item again to get me to agree, I left. if I ever go back I will tell them I'm leaving as soon as I hear the word "warranty"
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December 2023 by Kesha Osborne
Justin was wonderful!!!! Went in for recliner and end up leaving with love seat and end tables at a great price!!!!! Thanks soooo much Justin!!! Excellent service and staff
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December 2023 by Denise Norman
Hello, I ordered a dinette set and after not hearing anything from you all in almost two weeks I called the store. I was told it wasn't yet in the warehouse I asked do you know when it would be i was told no. Then I waited about 3 more days called back it still wasn't in the warehouse. At that point I told the guy that I see the furniture I ordered has went on sale can I get the difference. It was granted. Then I asked about getting a refund altogether and the person said nothing and the call ended there. I checked online again which I did at least every other day looking for updates. Finally last week it was time to setup the delivery, oh happy day. Done that, furniture came today only to be shown the take has a huge hole in the table. So back to where it came from. I'm so disappointed to wait all that time and still not be able to get it, I called and canceled the entire order. Was told I'll get my money back. The fact that you can order furniture and you have to keep checking on it is way too tedious because you all do not send reminders is really absurd to me. Then to get it and still don't have it is doublle the aggravation.
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December 2023 by Andrea Schmitt
Bought a couch on oct 31 and waited a month to receive what I was hoping to be a great product and ended up paying almost 3000 dollars for a defective damaged couch with what feels like an impossible to reach customer service team the only person that even began to help me was a sales associate named Roy and I genuinely appreciate him actually helping me but the experience with this company today alone will make me never want to do business with them again the couch I received was missing legs for an entire section and was ripped on the bottom as well as a completely damaged cushion zipper which will not close. Every response I got was to send an email but basing off that fact that I can’t even talk to an actual person that works for the company and not a robot. I’m not very hopeful that I will be helped. Be warned or just hope you don’t receive a defective product.
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December 2023 by Kevin Reese
I went to Ashley Store by the Northgate mall and met with my salesperson Justin. This gentleman was outstanding, patient and very knowledgeable with all my questions. I would highly recommend that you seen Justin and his General Manager there for any furniture that you need.
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October 2023 by Bev Gutknecht
I am a repeat customer of Ashley Furniture Homestore largely due to the customer service I receive from Jeremy Barrett, in addition to the products they sell. I've made multiple purchases and have been very happy with all of them. I recommend Ashley to anyone interested in new furniture. Thank you Jeremy for your great service.
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October 2023 by Kelly Fedder
Roy offered an amazing customer service experience. We explained what we were looking for in a new sectional couch for our home and he brought us directly to the couches that fit our needs to save us time. He was very friendly and knowledgeable about the furniture on the store floor. He helped get our furniture configured perfectly for our home and on order so we could start the process of filling our new home. Roy was great and is the reason we decided to purchase from Ashley Furniture and not look elsewhere for second and third opinions.
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October 2023 by Echole Harris
The guys at the store have been wonderful to work with! They were patient and took their time with us making sure we loved our purchases. We even made the mistake of ordering a couch that was not the correct size for our living room. We were able to go back in (within the time frame) to pick out a different one! Even though it meant more work on their end with the exchange, they remained patient and understanding! Great team of guys at this location for sure!!
