-
November 2023 by Ethan Knoth
I was highly satisfied. David was very helpful and went above and beyond.
-
October 2023 by Jaime Rendón
Terrible experience, initial costumer service was friendly however they tried to pull a scam on me.I took my vehicle for a tire repair since it had a puncture. After 2 hours I was informed the new puncture was too close to an older puncture and could not be repaired.They quoted close to 500 to replace the tire! To many red flags, the price, the excuse and suggesting to replace a single tire on a 4x4 vehicle. I asked them to place the same tire back on, I took my truck to another shop the puncture was 12 inches away from any other one.This is sad, they are taking advantage of people’s desperation. If I had any urgent need or did not know better I would have paid for a crazy overpriced tire, and eventually it would have damaged my transfer case.
-
September 2023 by Mason Berger
Got me in same day for a windshield wiper issue that ended up being a 30 second fix. Excellent team and a special thank you to Dave for his quick thinking and service. Will definitely be back!
-
September 2023 by Morgan Johnson
I had car trouble early in the morning before hours and ended up pulling into AAA on accident. I then saw that someone got to work and just thought I would ask for help even though they weren’t open yet. David was so kind and came to help me and didn’t ask for anything in return. I’m so grateful for kind people. David at AAA was that person for me this morning. Thank you so much!
-
August 2023 by Carlitos Anderson
The worst experience I have had with any business as an adult. First, they replaced a battery that did not need replaced, I know this because I just had it checked days before the car got to the shop, but after speaking to workers I was convinced maybe it needed to be changed for them to discover what the actual issue was. When I finally went to pick up the car I asked what was the problem and they had no idea and just charged me 290 dollars to replace a battery that didn’t need replaced. When I told them, once again, the problem was not the battery and that if they didn’t do anything the problem would continue they had nothing to say and sure enough the car broke down again less than a mile away from the shop. In their singular act of competence they sent a crew (after quite some time) to get the car back to the shop. Once back in the shop they were not able to figure out anything. When I called about the car or progress I was told not to call them and that they would call me, which is outrageous considering how long my car was there without updates. Eventually, they called and suggested I replace my entire engine. Upon getting this information I decided to send my car elsewhere. So at this point I was without my car for over a week out nearly 300$ and no progress towards any solution. On top of that the workers in the shop were non remorseful and offered nothing for the inconvenience. The next place had it towed to fixed the car for nearly the same price as the battery and in only a day and a half. Do not go yo this shop unless you have time and money to waste.
-
August 2023 by Kelly Cowan
I had an emergency tire issue the day before driving to Lake Michigan. The desk person was amazing and helpful and so kind. The team gave me options and worked with me and it turned an incredibly stressful experience into a mild inconvenience with the bonus of sharing laughs with good people.
-
June 2023 by Carl Tate
Waited 5 to 6 hrs for trailer tire when on the phone said he could have it here in couple of hrs. Then after installation of new tire never checked why the other tire blew out. In less than 100 miles this new tire started coming apart they blamed my trailer when another tire store found I had cracked valve stem and tires were going flat is why I was having tire trouble on that wheel. Needless to say they don’t want to make it good for not checking there work. $310 wasted.
-
May 2023 by Jen Diamond
I’ve been here a few times for tire service. Today I was in for a funny sound. So busy they were but they checked out my car anyway. This crew is kind, extremely well mannered, fast and generous. They have a client for life. Thanks so much??
-
March 2023 by Darin Bentley
I had a 2pm appointment with them today to come in and get 2 new tires put on. A rotation, alignment and the new tires balanced. Here it is 3:30 and they still only have the front tires off and I have asked them how much longer it will be and all they can say is they are working on it. They have 3 mechanics that I can see. If you have someone scheduled for a big job like me you should have more than one mechanic working on it and maybe he shouldn’t be the one hanging out upfront with other clients just talking before he gets started on my car!!
-
January 2023 by Dan-Chris H
Associate refused to honor the coupon price that states 19.99 AAA Member basic oil change price; 29.99 non-member price. Told my wife, "No, that's the discount not the price". It's right on your website. I'll just take my business somewhere that actually wants it from now on. I'll also advise everyone that works with me down the street here to do the same since I had previously sent more than a handful of my co-workers to this location because the previous employees seemed to actually care about the customer and honoring coupons and stated pricing. Really poor customer service coupled with possible false advertisement.
-
October 2022 by S. D
Read these 1 star reviews before taking your car here! There is a common trend.AAA towed our car here. 3 or 4 days before they could even check it. Claimed we needed to buy a battery from them before they could do anything else… then said “sorry, we don’t know why it doesn’t start. Take it to the dealer.” I took it to Car X who right away saw the problem. Waste of many days to get this corrected.
-
October 2022 by deslocc124
Poor service, was told my starter was bad, replaced costing me 535!! And same issue another shop said it was my fuel pump. Another 550 costly repair.
-
July 2022 by Deion D.
I will not being doing any business with this place again. From start to NO FINISH was a horrible experience. My car was towed to this site early Friday morning. My car sat with no diagnostic or inspection until Monday, only after I called to check my status. From there was on the phone with various members with three different quotes on service without a definitive answer of a solution. They performed a battery replacement and I left it at that and had my car towed else where. I'm very understanding and empathize with businesses operating with low staff but this was absolutely absurd, especially when I was promised priority support for having my vehicle towed in and being a AAA member. NEVER AGAIN, I gladly paid to have my car removed from this "service."
-
July 2022 by Matt Pavelcik
After having the vehicle for three weeks, and charging 1100 to my warranty and 1200 to me, they said they couldn't figure out the problem and it needed to go to a dealership. Do Not Trust Them
-
June 2022 by Mike McDermott
Broke down in Cincy. Towed car here. Great people , took care of us . Back on the road next day.
