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November 2023 by Martha Schott
I ended up at Bob Sumerel after my dipstick broke off during an oil change and was not retrievable by the old change staff.The process that was supposed to take place, according to the oil place (they would file incident paperwork, reach out to Bob Sumerel to see how soon they could work my vehicle into their schedule, then they would call me, and they would assume repair cost) did not occur. I called Bob Sumerel 24 hours after the incident and explained the situation. Without question, he said to bring the vehicle in and gave me a time that worked for both of us. He explained that they might need 1-2 hours, so I came prepared to wait.When I checked in and showed him the oil change receipt, he stated that he had not yet received a call or any paperwork about the incident, but without hesitating had one of his technician pull the vehicle into one of the open bays while we finished with the intake questions.In about 30 minutes the broken dipstick was removed, a new one installed, my vehicle was pulled up to the front door and the manager handed me my keys, wishing me a good day and a Happy Thanksgiving! I asked about the oil change site incident report and cost coverage and he replied that they would work that out later, that the oil staff were probably just very busy.I normally have all my service work done at the dealership, but I'm seriously thinking about bringing my vehicle here.(While I was waiting, an older gentleman came in with a leaky tire issue. The manager asked him to have a seat and they could do the check-in while he rested in the chair. Before he completed the intake he had one of the technicians take a look at the tire. As he was finishing the intake the technician returned with news that there was a nail in the tire and they would repair it for him.)The customer service and attention to the little things, that I witnessed while waiting, make me want to tell everyone that there are still quality businesses in existence, and this is one of them.
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November 2023 by patrick doten
They didn't rotate my tires. Even though the paperwork stated that they were done. So before I left the shop I had them rotate the tires. It took over an hour they weren't busy at all during this time. They give me my car back. And the tires still weren't properly rotated. My passenger front tire has markings on it and it was in the same place as it was before the rotation. So they lied to me twice and made me wait for two hours. I won't be returning again. They have lost my trust.
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August 2023 by Jaime King
I would like to make management aware of the very professional and attentive staff they have at the location I visited this week . Totally unaware of a lot of automobile issues when they arise I trusted your staff for the know all to guide me . I was met by a very courteous and kind Brooklyn and then felt very confident by the knowledge of the technicians once I left . Thank you very much for making me feel confident and comfortable along with secure as I pulled out with the questions answered . I will definitely return !!. ???? Bravo !!
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August 2023 by Seref Bornovali
They were OK until about a year ago. Recently, everything has been falling apart:1- The phone is left ringing. Attempts to reach through AAA are equally unsuccessful. Online appointments are inaccurate and can not be verified.2- Twice we had to drive to the store just to receive an update that was promised, but a phone call was not made, and our phone calls were unanswered.3- I asked for an estimate last Saturday. I was promised a call on Monday. Turned out that person left town on Monday and entered "declined estimate" in the log without even calling me. Again, we only found out by going to the shop because they were unreachable by phone.Above has been a total of four visits since January. The owner may certainly manage to come up with an "explanation" with each one of those. The fact is, we don't have time to deal with such inefficient management.This place does not deserve to carry the AAA brand. There are better alternatives.
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July 2023 by Brian H.
After make a appointment that was a big ordeal at 5pm to get my tire looked at and I had to work it out to leave work early and lose hours plus like I said had to let my boss know I needed to leave early and I get there and the lady forgot to but my appointment in the system ! Great job team ! It's crazy that this is what y'all do for a living
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July 2023 by Kailei Saunders
I walked in today and stood at the front for maybe 3-4 mins before 2 other employees even acknowledged me. The blonde girl (Brooklyn) asked how she could help me and I told her I needed my tires looked at, NOT TIRE PRESSURE CHECKED looked at and she says to the guy next to her “ she needs air in her tires” and i said that’s not what i said, i need them looked at because the tire light came on yesterday and i had already checked the tire pressure the day before and she caught an attitude with me and had a nasty facial expression and said again “ so the tire pressure needs to be checked” and then they told me to pull my car up. Pulled my car up just for them to only check the tire pressure on my tires, not even look at them after i had told them 3 times already I had previously checked the tire pressure the day before. Explained to the guy that the light comes on sometimes and I was curious as to why and he said “ your car just needs the tire pressure checked” how would you know if you didn’t even look at my tires? They didn’t even look to see if anything else was wrong with them…just checked the tire pressure, shut the tire light off in my car and said have a nice day. Brooklyn needs to work on her facial expressions and the way she speaks to customers. Seems like they just wanted me in and out and I was inconveniencing them and didn’t really want to help.UPDATE: Brooklyn was wrong, it wasnt just your “tires need air”…Went to Discount Tire on Fields Ertel for them to tell me there was something wrong w one of my tires because it had a bolt in it. Lazy business at this location
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June 2023 by Brandon Seyfried
Its a tire shop… they took my truck twice for a/c not working, did absolutely nothing to it both times. Huge waste of time on my part. They know nothing about a/c, the manager claimed they have no way to diagnose. They just add refrigerant and look around…. Said it was cold both times I picked it up, has yet to ever blow cold air.
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June 2023 by Tavis Spencer (a67ssrs)
If you are coming from the Montgomery Road SR 22&3 side during heavy traffic, you can go past the shop and turn left on to Governor's Way, turn left in the parking lot, and enter the shop from the other side. Arthur and Brad rock!
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May 2023 by 09packerj
Not only did they immediately find the issue [McKluskey Chevrolet didn't in 3 subsequent visits!], they provided an additional inspection report to document the before state for my records. They've earned my business moving forward! Thank you guys!
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April 2023 by david bloemke
GROSS INCOMPETENCE....NEVER NEVER HAVE YOUR CAR REPAIRED AT THE SYMMES LOCATION...BOB SUMEREL TIRE AND SERVICE DOES NOT CARE ABOUT THEIR CUSTOMERS SAFETY...BOB SUMEREL TIRE AND SERVICE FAILED TO TIGHTEN AN OUTER TIE ROD END BOLT. THE TIE ROD SEPERATED FROM THE STEERING KNUCKLE WHILE DRIVING CAUSING LOSS OF CONTROL OF THE CAR. TOWED IT BACK FOR REPAIR. THEY STATED THE TIE ROD END WAS REPLACED.... THEY LIED TO MY FACE.. ROAD DIRT ON THE TIE ROD. THEY REUSED THE DAMAGED TIE ROD. DID NOT EVEN REALIGN THE VEHICLE. I HAD TO ASK BEFORE THEY ALIGNED THE VEHICLE. ALL THIS FOR A SIMPLE TRANSMISSION SEAL REPLACEMENT THAT THEY COULD NOT EVEN PERFORM...TRANSMISSION STILL LEAKS. DID NOT EVEN REPLACE THE TRANS FLUID LOSS FROM THE REPAIR... BOB SUMEREL TIRE AND SERVICE SIMPLY DOES NOT CARE ABOUT THEIR CUSTOMERS OR THEIR SAFETY.
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February 2023 by PRIMO MAKORE
Terrible. I took my Jaguar up for service and Brad lied to me twice. I spent $400 for tune up then another $800 for new coil packs and brand new spark plugs. When I pulled up my check engine lights were off. Secondly, as I drove off the lot my check engine light and other lights came on. He manually cleared my dash knowing I had other issues he failed to let me know about. I have my own business and manage a multi-million dollar company and this isn't how you treat your customers. I don't recommend anyone going to this place. Just bad business and service.
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February 2023 by Roxana Turner
It turned out that the radiator of my truck needed replacement but the car had started to malfunction today early morning (not starting, starting one hour later, no heat). I decided to take it to this shop as an urgent matter, and although it was 20 minutes to close, the two employees in shift offered to bring the car in, “look at it”. I left with a replenishment of free coolant and a nice recommendation on how to run my car in this emergency until the radiator is replaced tomorrow. By the way, they are efficient and do not have the “diva” behavior of a dealership . They assured me it was a half day job and it would be ready. I asked how they were going to procure the radiator so quickly and they said they could. Let us see the outcome tomorrow during the actual repair but, for their willingness to find a solution and get started on a course of action, they get my 5 stars.
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January 2023 by Brad Kelley
Was LITERALLY just in there. I was coming in to make an appointment to get a new tire. There was a woman talking to a man behind the desk. There was also another gentleman who worked there just standing around. I waited for 5 minutes or so with no one saying anything to me. It was only when another customer came in & they immediately asked him how they could help him did I decide to leave. Sad thing is, I was planning on giving them my tire business.
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January 2023 by Lolita Forrest
I called, asked if they can change my tire, they said yes, the wait is 2.5 hours so I leave it there. 4.5 hours later I call for an update and they say they’re sorry they can’t get to it today. Wasted my whole day. If you can’t do a job don’t say you can, and have the courtesy to call the customer with an update!
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December 2022 by Garrett C.
I was a difficult customer to please I came in at about 5:45 and the last tech left at six. All I needed was a tire plug though. I just stood in line and watched the last tech leave, asked the counter guy and he said yeah sorry that's the last tech. Experience wasn't perfect but I know I was in a pinch and excellent service would have gotten me out the door with a plug in my tire.
