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June 2024 by Baily Dilliha
I've been here a few times, and I don't know if I'll be back. Each time employees have been less than friendly and have come across as being annoyed that I've entered the store. Just repeating "can I help you" in a rude manner isn't a good look. I'm super hard of hearing (I wear 2 hearing aids) and literally didn't understand the employee and that's no reason to be rude.
Secondly, I've never been able to shop, they are always packing up for a show. I just want to see what varieties of hognoses/corns they have, but every time I go I can't. It's just disappointing. The employees did ask if I was looking for anything specific, but after how I was greeted, I have absolutely 0 desire to buy anything from here. A place with so many glowing reviews should have good customer service and provide a good customer experience. This place just isn't it. It's a shame, so many of my coworkers have recommended A-list reptiles and my experiences here have been extremely disappointing.
If the customer service were better I could understand the packing up for a show, but if that's the case, why are they open to the public if they aren't truly open. It doesn't make sense. I'm have over 15 years working in customer service, this isn't how you treat customers. I genuinely hope the employees' day gets better because they are definitely in a bad mood and it's not ok to take that out on a customer.
I would also like to add, there are only a few parking spots on the road outside the business. If employees take up a couple of them, only one or maybe two cars can park outside if everyone parks bumper to bumper. This may work for this business due to a low volume of customers, but it's not great from a customer standpoint.
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May 2024 by James Cavender
Very good niche store for reptiles!
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March 2024 by Connor Dobbins
Bought a ball python from them at a reptile show and found out about a week later it had snake mites.
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February 2024 by Shaunna Rodgers
Cool shop. Hard to find tho
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February 2024 by john saidjr
Big thumbs down
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January 2024 by natasha kaur
Signed up and nobody got in touch with me. I've been trying to cancel my membership since. Still being charged by this scam. Please contact me A list Animals, I've emailed you 3 times.
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January 2024 by steve ferris
Always have rodent feeders available when I need them. And a very nice selection of boa's and pythons
Same as always
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December 2023 by Micah Willins
Great customer service and incredibly helpful! Highly recommend, as this will be my go to for all things reptiles.
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November 2023 by Jurgis Garbenis
Super helpful and friendly staff! Anything you need for your snakes at a reasonable price. Google Maps directions usually don't work, look at the map as you get closer for the road you need to turn on.
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October 2023 by David Wallman
Great place to buy reptiles, feeders and everything you need to go with it.highly recommend this family owned buisness
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August 2023 by Renegade1986
Do all my animal food need shopping here. I fed my ball frozen and these are the only ones he will eat. They seem a lot more fresh than everyone else. Everything is very fairly priced and they are very friendly.
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August 2023 by Brittany Hartman
My son and I came to browse tarantulas as my boyfriend and I were here previously and they have a great selection. We were greeted with hostility due to them packing for a reptile show. We were able to look at the tarantula but was scolded for handling containers when we were trying to see the specimens color and size. Overall felt uncomfortable and unwelcomed. Will need to look for a new location for our reptile and exotic needs
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August 2023 by Carlos Sanchez
Incredible selection of reptiles, amphibians & arachnids...all sizes, colors & genders...also well stocked on feeders like mice, rats & insects and various sizes...fair warning, the place smells like a snake house...but the people are great, knowledgeable & friendly.
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June 2023 by Jeff Johnson
Nice selection and friendly staff
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June 2023 by David Whalen
Very cool reptile place. I get food for my snake from here. .
