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October 2025 by Leah Boling
Constantly missing mail and packages when tracking says they are being delivered. Some days, no mail gets delivered at all regardless of what the tracking email shows. Very poor service for mail delivery.
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September 2025 by Felix Ramsey
This place is horrible. This location is a black hole for packages. They need a complete overhaul of this location. Clearly people need retrained on how to properly handle mail so that it actually arrives. USPS has become a huge joke over this past year and it continues to get worse on a daily basis.
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September 2025 by Scott Lefler
I was having some problems getting my mail delivered. I called and spoke to someone who was very helpful. She took my name and address. My mail was waiting for me when I got home.
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September 2025 by Jaime Burke
Sick of the constant issues with this location. Then when you try to call, they NEVER answer the phone. In the rare case you get to talk to someone, it’s excuse after excuse. GET IT TOGETHER!
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August 2025 by David North
Amazing post office - great clerks and friendly staff - this branch works very hard to get your mail to where it goes each and everyday and with pride
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July 2025 by charles johnson
My package came from Richmond to Columbus, then went to Chillicothe. They then sent it back to Columbus, who now sent it back to Chillicothe. Hopefully I’ll get it some day. Tried to call but nobody answers the phone. Complained at my local post office, but they blamed it on cutbacks.
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April 2025 by Queen Karma
Very upset I forwarded my mail from this office and to be sent to where I am now. It was my food stamp card and because I couldn't afford to pay for the PO box anymore they sent my card back instead of forwarding to the new address which is ridiculous and not right at all! I will be filing a official complaint because I filled out the forward before I even ordered the card there is no reason it should of been sent back! I'm re-ordering it again and if this happens again with 40 s Walnut st and they send my mail back when it's supposed to get forwarded I will be getting a lawyer!
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April 2025 by Will
Everything that comes through this branch gets lost or arrives late
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April 2025 by The Robison Way
It’s been over a week and this facility doesn’t know what it’s doing. My package had gone from Columbus to Chillicothe at 12 at night and now it says it left Columbus at 2am and the worker said it was on a truck for delivery later today and arrived at 4am. No one here knows what they are doing. What a joke.
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April 2025 by Dustin Lucas
This is an EXCELLENT post office. The staff are friendly and helpful. I use a post office box there and they ALWAYS have my packages and mail delivered correctly and on time. It's nice to have myself and my packages treated with care and respect.
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March 2025 by Randy Stevens
Unfortunately I have to give at least one star to write a review. USPS doesn’t deserve one star! I have had now counting 4 different bills paid LOST thru usps. Each time it cost me $25 to stop payment on lost checks, latest being my Electric bill in which I’m threatened to have my service disconnected. Postal service should be discontinued as stamps are outrageous considering the poor service they provide. I can’t trust to pay any more bills thru USPS. I’ve even found my mail in ditch next to mailbox.. I’ve sent packages to recipients only to find they’ve been opened on route somewhere and items stolen thru transit. No trust! They are a broken service and need abolished! I’m taking my mailbox down today and any junk they bring, they can throw in the ditch, which seems to be their way of doing things! Good riddance!!
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February 2025 by Jonathan Nooks
The phone system doesn't work
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January 2025 by Darrell Carter
They have no idea what they are doing in Chillicothe my package came from New Jersey to Columbus and then to Chillicothe and they sent it back to Columbus this is ridiculous
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September 2024 by Lora P
Missing mail. Missing mail containing check. Missing mail containing the government issued stimulus check a few years back. Missing bank statements. Misdelivered mail cas the delivery person is constantly on the phone and apparently he can't multitask. If the mail is delivered to the psycho criminal neighbor next door I never see it again. Mail returned to sender stating address doesn't exist. Mailbox lid consistently left open, mailbox attached to house rains into mailbox. I've asked them to close the lid 300 times so the mail doesn't
get wet. Even this task is too difficult. Mail
delivered into a pile of leaves under a bush near my porch, or did the wind blow it out because the lid wasn't shut.? When I reported that a piece of mail containing a $400 check went missing. A week later, they sent email stating that the issue has been resolved!! Hahahahahahaha. It's still missing! Informed delivery says image is unavailable, yet image has been mailed to my email address. If image is available to email to me then it should not say image unavailable at informed delivery. The chat feature at informed delivery is a joke. The issues at informed delivery are never resolved. Makeba S at informed delivery chat was totally useless and blames google chrome for the problems!!
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August 2024 by Joni Charles
Clerk was very helpful
