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October 2024 by Michelle Ratcliff
So cute dog
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September 2024 by Mike Hawk
Both dogs I've bought from there have passed away too early.
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June 2024 by Chris Kana
STAY AWAY FROM PETLAND. The store manager Trey is rude and disrespectful. I was in the store and I was listening to the way he talked to his employees. I felt bad for them. I don't recommend this place to anyone.
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June 2024 by Ethan
Terrible experience with rude workers that only care about getting your money, was very fishy on how she came up with extremely high price, she showed me it on her calculator app! The super smell like piss and come from puppy mills with health issues. It’s very sad.
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February 2024 by cheyanne s
I had a lot of questions and asked a lot out of a lovely worker named Gabriel and he was super helpful in answering all of them. I will definitely be back and ask for him everytime !!
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February 2024 by Krystal E
All the employees were amazing and so helpful. We came in for a harness and we held and played with a few dogs. It was a great experience! Thank you to the young lady who helped my sister and I name was ***** and she was absolutely AMAZING
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February 2024 by Leonardo C
Very kind, patient, and caring helpers! ** and ***** definitely made this a good experience!
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January 2024 by Haleigh Adkins
Give proper animal care
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December 2023 by Adam G
First time aquarium purchase and was very thankful for all the assistance that the staff gave. Went to get more fish today and Dave was awesome!
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December 2023 by Rachel P
We come often for dog food and supplies. Heather and the staff are always welcoming and helpful. Last week we came in shopping for a new family member and Heather let us hold animals and helped us pick the perfect fit. Her and her team and knowledgeable and fantastic!
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December 2023 by Pamela L
Staff is attentive and friendly; answers your questions and is helpful ??
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December 2023 by Andy K
Awesome every time i go. I go 2 or 3x a week for feeders or food
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November 2023 by Apurva N
Hello Sir,Myself ****** seeking help and apology for what I have done.On 13th April 2023 I adopted a 16 week female Labradog from one of your Stores in Mason,OhioWe were very happy I have a caring Husband and Loving 2 kids (9year old girl and 3 year old boy) initially we were very happy with new member but later she started biting my kids and jumping on my son got injured daily with heavy heart we surrender her yesterday but now all of our member are emotionally broken completely felt we have left our soul with **** I cannot explain the pain we all are I can’t see my daughter crying and I myself felt I lost my kid with my own hand.We called the store today again to get her back but she was not there.I request you if she is there can you help us get her back or atleast see her once with heavy heart I am writing you we miss her and cannot forget her ever. May you always have your soul kids with you.Below is one memory I have of her help me please ?? ?? ??
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November 2023 by Estelle L
Great ppl awesome serviceYou learn a learn about the reptiles and all creatures
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April 2023 by Vicki T.
Asking employee that sales the puppies, what kind of dog it is, she did not know nor was she going to try to find out for me. she had no knowledge of any of the puppies. So I bought my puppy at Petland in Columbus. went back into Petland again in Chillicothe after I bought my puppy to get her a playmate. Once again the sales people had no knowledge of their puppies. Didnt know what the breed was, how big they would become. So plan to go back to Columbus for my purchase. Everytime I go into Petland in Chillicothe to purchase something for my puppy their is never a cashier to check you out. They let you stand there waiting on them to come to register, when they see their line build up, then they come to register. They are always a group of employees standing by computer across from puppies moreless socializing with each other and carrying on rather than helping their customers. This store has the worst customer service of any pet store that I have ever been in.
