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September 2023 by Alexis Hildebrand
Alex was so easy to work with! Was even willing to meet halfway to make sure I received my title, after it didn’t arrive in the mail. Highly recommend!
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September 2023 by Abigail Gray
The salespeople were fantastic! Got a great car for a great price! Big thanks to my main sales guy Christian!Update: found out the sold me a car with a bad transmission and it was in a total accident. Go to herstein instead they do better.
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July 2023 by Evan
Found a vehicle online and called to get more photos and information. Got in contact with a salesman and was sent photos. Sent my information and set up a deal and then was ghosted by the salesman. Got in touch with another salesman who eventually told me when to come pick up the vehicle (I live 2 hours away). Get there, and the salesman is on vacation and the truck is not even out of the shop. Was told it was a quick repair but waited 5 hours before being told I wouldnt be getting the vehicle (after I signed all the paperwork and they took my current vehicle). Got the vehicle 2 days later and there are engine lights, malfunctioning sensors, burning smells, etc, after I was told numerous times that the vehicle has no issues, they were only replacing a few parts for maintenance. Awful experience, bunch of lies.
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July 2023 by Matt McCarthy
Bought a 2016 Kia Forte this year1. Headlights were out of adjustment and had no high beam on driver's side.2. Front inner wheel well on driver's side literally fell out while driving.3. Check engine light came on code showed misfire on cylinder 4.Plus other numerous problems, that have popped up. Took car back several times got treated rudely at service department. Would not recommend this place at all.
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June 2023 by Joe Kaelin
Best vehicle purchase I've ever made, Tyler was awesome and made it so so easy. Very happy! Great prices, great trade in value. 10/10 WILL buy my next car here.
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June 2023 by Vanessa Rau
I found a vehicle online I was interested in, I called and spoke with a salesman inquiring about the vehicle. I told him I was already pre-approved through a credit union for my loan at a low interest rate. He told me he thought he could beat it and does this everyday and was pretty positive they could give me a better interest rate. He asked for my information, which I did provide as far as employment wage, time worked at that employer and the employer before, social security number, address, credit score etc. Take in mind I hadn't even seen the car and was still browsing other potential cars. He then called me back after about 2 hrs or so and said "We can't beat that rate, your looking at about 8% interest". The credit union was 5.95%. I told him I would need sometime to think on the vehicle. I then got on my credit karma the following day and they had done five hard inquires on my credit that dinged my credit score. Now, if you do this everyday and you had all my numbers and information wouldn't you know you couldn't beat the rate I was offered through the credit union. I then called and left 3 messages for the manager and never got a call back. I see there are a lot of decent reviews but remember once they reel you in and get what they want they will not help or call you back in the future. I wasn't going to leave this review but I thought why not, since management doesn't return calls.
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June 2023 by Melissa Woodard
I would love to thank their car rental employees. They stepped up when others stepped out. Not only that , but they went a step beyond what most business would have done and came thur on a promise that another company made and broke. Thank you for being kind, caring, and helpful. You now have 4 new families coming to you .
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April 2023 by Becky Fargo
Bought me a 2016 Chrysler 200 Limited there last week. Loved the service. Chris Fairchild made the process very easy. Very polite and helpful people. Highly recommend and LOVE my car.
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February 2023 by Shane Williams
Bought a 2015 Chevy Silverado from Nourse yesterday. Jeff Meier was the best salesman I've ever had the pleasure of dealing with. Great customer service and a great attitude all around. Can't say enough good things about him and the experience in general.
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January 2023 by Michelle B.
Ordered a Honda. Knew it would take a while because I "ordered" it. After 3 months of waiting I began to get a little annoyed. So I became a little more persistent in trying to get answers. Only to find out that it didn't even appear to get ordered. Was told the exact vehicle (different color though) was due to arrive in a few days. Was told by Honda manager that I would never get the color I ordered and nobody had that color to do a dealer trade. So I decided to go with what was coming. I like the car - but not what I was set on getting. Traded in a Honda for this one. 2 days after I signed, guess what shows up on the lot! Yep - the color I ordered. Was told that it was a dealer trade from Marysville. But I had been told that there were NONE. Almost 2 weeks later, previous loan is STILL not paid - therefore ding on credit report. Inquire with dealer - NO RESPONSE. WHILE WAITING FOR CAR AFTER ORDERED, nothing but the run around - when I could get a response. Kept hearing it is on its way - just waiting for delivery. VERY LITTLE COMMUNICATION - NO RESPONSE TO MESSAGES - if I got a response it would be a week later. I have friends that work there, my other half even works there. I cannot believe how they treat their customers, and employees! I WILL NEVER DEAL WITH THEM AGAIN! I should have walked away and went somewhere else - but because my boyfriend is there, I wanted to try to be patient. HUGE MISTAKE! Thankfully he has nothing to do with sales
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December 2022 by Jerm V.
Took my vehicle in for service at Ford. Had my car for 10 weeks and 5 days. Got my car back. Transmission issues still. Hard shifting into gears and long pause into other gears. Take your vehicle to reliable Service Center.
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November 2022 by Master My Space
We are so pleased with the level of care, honesty, and integrity that Zach and his team showed us at Nourse Automall.Their patience and direction from our first phone call to our in person interaction driving the car off the lot was seamless thank Gd! The team, customer service, and dedication to the client experience was next level.We drove 3 hours to Nourse Automall from Cleveland, Ohio-- and we are so grateful to have found them-- they were worth the trip! A dealership of it's kind! Highly Recommend!
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November 2022 by Mrs Bolen
Thank you so much to Elliot, an the boss. I got a much needed upgrade an they were amazing, friendly and very helpful. I highly recommend going here for your next vehicle! They actually work hard to get you approved an definitely make sure you are satisfied. I got my car 2 days ago an I couldn't be happier. I really appreciate the great customer service they provided, smiling faces an just upbeat attitude. Y'all are amazing and again thank you so much for helping me Elliot, an the boss (sorry didn't catch his name).
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November 2022 by Brandi Simons
Let me just tell you… I have purchased several vehicles from several different places, and Jeff Meyer handled my sale like a pro! It was BY FAR the easiest vehicle purchase I’ve ever had!!! He’s got several years of experience and put up with me being EXTREMELY picky and was kind and patient the whole time. I will go to Jeff every time I need a new vehicle!
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November 2022 by Vickie Colley
Danny is someone who will listen to what I have to say.Danny and shout out for Adam as well ; together makes a great team !!Danny knows how to treat people fairly and with respect which is essential for me to keep going back.I have bought 4 cars and 2 SUVs from him now.