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January 2024 by Big Al
This will sound like a broken record since I’ve read similar reviews.. Emergency services sent in my prescription which wasn’t reviewed by the staff. I drove to the pharmacy the next morning and they couldn’t even locate the order. After a long search ? it was in the system which obviously no one examined. I’m driving back and forth (with double pneumonia) as they have no method of contact with their customers. Pathetic customer service and evidently horrible management. Good luck if you really need a prescription filled.
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December 2023 by Chloe Cassidy
Worst pharmacy I have ever dealt with. I have tried to call 4 times and they put me on hold for over 20 minuets each time without even talking to me, I can hear them pick up the phone every now and then and they just put me on hold again. I have only been talked to once and that was with the front of store where they told me I should just come in because they probably just wont pick up the phone for me, but I can't because I work (shocker like most people do) so have to be able to call and have someone else pick up my medication. This is completely ridiculous and they have made it so I have gone 15 day without my very important medication. I will not recommend this story to anyone at this point not even my worst enemies.
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December 2023 by Luis Aguilar
First time getting a prescription from my doctor sent here. So when I called to check if my prescription was stock the guy who picked up was really efficient and had me come in and make sure I was taken care of! I found a coupon and it was a good quick in and out! ? Shoutout to them!
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October 2023 by Teresa Szydlowski
Wish I could give a 0 star review, I work for a dental office and we had to call in some prescriptions for a patient in pain- I waited on hold for 20 minutes (which isn’t the problem I understand the pharmacy gets busy) for the woman to answer and I asked if I could call in two prescriptions, she asked “can you send them electronically?” I let her know I had no way to, and she said “okay, hold on”, she didn’t place me on hold it sounded like she just left me on the counter and then she ended up hanging up the phone. I called back and she immediately answered and hung up- I called from a different phone and she hung up again. Completely unprofessional and unfortunate that my patient had to then come out of their way to get the prescriptions. Will stay away from this pharmacy/store and advise everyone else does, too.
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October 2023 by Spinelli Woike
Worst pharmacy ever. They always tell me it’s too soon to refill my prescriptions, even if my doctor calls a new one in. They are extraordinarily rude. Switched my meds back to the one in Silverton. Haven’t had one single problem with getting even automatic refills taken care of. They are so friendly and eager to help. If you call the one in Cheviot, they are so rude and inconvenienced. You can tell the one lady six times why you are calling and she still asks you what you’re calling about.
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October 2023 by Kate McGraw
Don’t bother with this store. We showed up at 8pm to get my fiancé’s prescription. Was told it wasn’t quite ready however the lady at the drive through window said it’d be ready that night. They had an hour to close. We pull back to the drive through window at 8:35. There were two cars in front. It took till 9:01 for the two cars in front of us to leave and when we went to the window THREE PEOPLE STARED AT US AND LEFT. Disgusting. Clearly they don’t care. I get it, it’s late and you want to go home. If we hadn’t been sitting there the whole time I wouldn’t have cared. Can’t go into the store either! Every time we go in to pick up something from the pharmacy no one says anything. So you’re SOL either way. Thanks for nothing?
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October 2023 by Robert Moores
One star because you can’t give less. I went in to transfer a prescription to this location from CVS Caremark, the mail order version of CVS. I spoke to the person behind the counter, they go and speak to someone else and come back and tell me that they’re too busy, I need to go to another pharmacy. What the heck kind of customer service is that.
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October 2023 by Colleen Healey
Staff were very helpful! Pharmacy is efficient and quick to wait on me today! Thank you!
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September 2023 by Bob M.
One star because you can't give less. I went in to transfer a prescription to this location from CVS Caremark, the mail order version of CVS. I spoke to the person behind the counter, they go and speak to someone else and come back and tell me that they're too busy, I need to go to another pharmacy. What the heck kind of customer service is that.
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September 2023 by Rose Roush
I called to check on my husband's medicine and the lady that answered the phone acted like I was bothering her. Well I'm sorry I didn't get notified from CVS that the medicine was ready!!. You really need to look into why your reviews are so bad.
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August 2023 by Sharon Frank
This is the absolute worst pharmacy I have ever had the displeasure of dealing with. They go beyond being just inefficient but are actually dangerous. I made a formal complaint with corporate. They will ignore orders for days and will make you wait hours when you come for basic things like antibiotics. They make judgement calls on some meds and will not order sufficient amounts for their regular patients. If you value your health, do not go there unless you are with Aetna which own
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August 2023 by Nina Schuster
This CVS is top of the line. No hassle's no worries. They go out of their way to get you what you came in there for. No wait
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August 2023 by Django O.
Awefull. Pharmacy Clerks are rude, inpatient and not helpful. Pharmacist wouldn't get involved to manage the horrible interaction/experience.This was regarding managing my diabetes. They wouldn't fill the doctor's prescription because insurance wouldn't pay for it, even tho I pay out of pocket each time I've gone there. It shouldn't matter who is paying for it, the doctors order was to fill the prescription.It should have been ready to be paid for when I got there, they had the prescription for more than 24 hours. When I explained that I pay out of pocket they said it would be 40 min to wait... no one was in the store waiting and my prescription is not pills but a CGM that is prepackaged and ready to go.I'll never ever shop at any cvs ever again... this was not the first bad experience here... but it's my last.I gave them one star but they don't deserve even one star.I worked in healthcare management for many years and I know the difference between good healthcare and bad.This pharmacy is the worst I've ever experienced.Meijers Had the prescription transferred and filled within 10 min.This cvs pharmacy staff SUCKS.The other reviews back me up...Shame on you CVS, especially dealing with elder customers.
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July 2023 by Zach Hamilton
The Pharmacist here was very rude and acted like she hardly wanted to help us. When I went up to the desk I said I had a prescription called in in her first response to me. Well it's not ready yet. Then when I went to pay she was rude as well. I do not recommend.
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June 2023 by Tierra Holliday
Worst pharmacy ever. The pharmacist Ming Kong is so unprofessional. She tried to change the dates for me to refill my prescriptions multiple times until my doctor took action by calling the pharmacy & telling her on multiple occasions to stop switching by the dates. The pharmacy manager TJ always has an attitude when I call to check on my refills as well as when I come to pick them up. I used to love this CVS but it seems like after covid they went downhill.