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“Went in to buy some appliances. The owner greeted me at the door and he is amazing. I explained what I was looking for and he gave me reasonably priced options. One of his sales reps helped me look at the samples answered all my questions and was very patient.”
“Firstly, awesome selection! great prices. Also, the fact that they give you shipping options from usps, fedex, and ups is an example of excellent service. Anytime I want to find a particular light, Brightguy always manages to carry it.”
“What can you say about such a nostalgic store. Let's see, they have everything and then some, the two gentlemen working there are helpful and just wonderful with great laughter. I think this store carries anything and everything from items you cannot find other places to antiques. I was pleasantly suprised to find good quality lamp oil. They wrapped the glass items I purchased with care. I went back about 60 years when I would go with my dad to the hardware store for nails, wood or screws. . Thank you for the most wonderful experience and bringing back a most cherished memory for me. Wonderful place!”
“I cannot recommend Commonwealth Lumber highly enough! We used them recently for a kitchen renovation and deck addition and it was such a wonderful experience! Dealing with a local company that actually knows who you are when you call or stop in is so rare these days and both Bill and Jan were so knowledgeable and helpful every step of the way! I am an extremely detail oriented person who waited 14 years to renovate a kitchen I HATED and Jan's attention to detail matched mine. You can't pick a better company to work with!”
“Picked up a larger item that was just slightly too big to fit in the back of my car. John was kind enough to help with a partial disassembly and we got it to fit. Thanks again!”
“Spacious while still having huge selections, super clean and organized, well lit with natural light and shop lighting, great people, wish I started going there sooner!”
“So While I had experiance that i shared, I do need to do a follow up. I did received a call from the CEO of Mentor Lumber today to voice his concerns and express a heartfelt appology. In speaking with him he was willing to do something to make things right. The time that he took to listen and do something needs to be known as well, not alot of companies to day do that, Restores my faith in the local guys,,,”
“Customer service was outstanding!!!!
The prices are ? in a good way!!!
I thought I knew exactly what I wanted to get,
However there are so many options!
The staff were knowledgeable and helpful, even pointing out sale and clearance options!!!
??☺️??☺️??”
“Wasn’t able to return a defective product. Scott told me he wouldn’t be able to resell it so i’m stuck with it. Everyone else i’ve dealt with her has been super friendly, knowledgeable & helpful.”
“I needed a simple flapper for a toilet repair that I have to do every 3-5 years in my home. I went to Ace Hardware and bought the piece after consulting with an employee and showing pictures. When I went to install I quickly realized it was not the part for my toilet. I had to go back to Ace where I learned they did not carry the flapper I needed. Went to Home Depot and no luck there either but a friendly man from H.A.S. Construction also shopping told me I’d need to go to Cleveland Plumbing Supply as the part I needed and had purchased in the two previous stores for the last 15 years was no longer sold anywhere. When I arrived at Cleveland Plumbing John greeted me and was the first person that knew exactly the part I was searching for, got it and quickly rang me up and I was out the door! This is the place to go now! Thank you John!”
“This is a well ran, smooth location. Reggie was particularly helpful in validating a variety of requests pertaining to items in stock. Fast, informative, seamless. Highly recommended location.”
“They have save my weekend warrior projects more then once. Everytime I go in here they point me right where I need to go. I can be in and out fast if I'm in a hurry.”
“The staff is always great to work with. They seem to always be able to locate misc parts/materials we need to complete our jobs. Come see them for all of your hvac/plumbing needs.”
“Every time I am in a pinch for an oddball item I really need, this place has it. Most times it's just a tool I may need for a one-time job or an item I can't get at the local hardware store. This time it was a nylon vehicle trim removal tool. I decided that the flat head screw driver route was a bad idea in this specific case.I always get great service too. There is normally someone asking if I need help within minutes of walking in. Unfortunately, that's something that doesn't happen much in many places anymore.Keep up the good work!”
“Place is well stocked, not too keen on the service of workers, but they had what I needed and thats what I came their for. Great location, just a east to drive to.”
“The schedule of work went precisely as they said it would . From the estimate to the finishing plumbing hookups everyone showed up on time as scheduled . Granite countertops fit perfectly and along with the sink have changed the look of my kitchen completely for the better . Would definitely recommend them to a friend .”
“I like MFS Supply but this last rehab property there were a couple of issues that concern me.I manage 3 LLC's that buy properties in NE Ohio. In the past things went pretty smoothly. But this time: 1) no one told me they don't unload cabinets into the house anymore. Wasn't on the quote! When I mentioned this to them they said they changed that during COVID.NO that is wrong. Even my last deliver in April of 2021 they delivered into home!2) the measuring guy made a HUGE error. He did not measure where the 220 volt range outlet was located nor the 110 volt microwave outlet was. Thus during installation they ended up being behind the base cabinet (220) and behind wrong cabinet (110) and had to be moved. We lost a half a day moving electrical.Mostly I'm happy with MFS and Suzanne, April, Jack, Judy and their diligence and customer service.”
“I stop in to purchase what I can at this store as it is closest thing to a local hardware I know of by me. Sometimes they have what I need and sometimes they don't. The workers are always willing to help me find what I need.”
“My husband was able to quickly find the items he needed, and an associate was willing to help him find the tools he needed and did so quickly. This saved my husband from becoming very frustrated ( and me from having to hear about it)”
“Melissa L. From the Willoughby Ohio store is fantastic. Out of the other 5 people I talked to she was the only one to help me with my online order. She explained clearly and has the patience of a saint.”
6:00 AM - 10:00 PM
36300 Euclid Ave, Willoughby
Hardware Stores
“There's are a lot of employees that approach you to offer help. Michael in the appliance department was so kind and willing to check the stock of a refrigerator we were looking into. He circled back to check on us as well. Great employee!”
“It was very easy to plan a move with the truck rental program. You get unlimited moving miles when you book with Penske through home Depot. The staff was very accommodating and friendly too. Great for a cross state move”
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“Well staffed and knowledgeable. Not on my usual route. Prefer hardware stores over big box for lots of reasons. Well organized store and found replacement wicks and had keys cut. Very nice experience.”