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October 2024 by Sharon Beckman
Used them because we were told
To expect good customer service, good product, and good recommendations. That was not our experience. Returned the product. hardly ever leave reviews, but from my perspective this wasn't a positive experience I didn’t see any value over the big box stores. In fact, I felt less supported as a customer.
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October 2024 by Anthony T. Valvoda
Found a new refrigerator.
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July 2024 by Susan Johnson
Went in to buy some appliances. The owner greeted me at the door and he is amazing. I explained what I was looking for and he gave me reasonably priced options. One of his sales reps helped me look at the samples answered all my questions and was very patient.
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July 2024 by Steve Jerome
stopped here for propane refill for our RV, staff person was very accommodating, the hardware area is very well stocked, we have purchased our home appliances here in the past, the prices are very competitive
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May 2024 by Renee Parker
Great service & great people Cody Reinhardt was extremely helpful & fantastic to work with ! Just got delivered & class act all the way !! Definitely recommend shopping here . Hard to find such a great team all around ! So very happy !!
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May 2024 by Joseph Stepien
I am a contractor who likes to support local businesses so I chose Bloom Brothers for appliances. The sales process was fine. We were told by our salesman that they would remove the old appliances. But when the delivery guys came they said they weren't responsible for that. We had already removed everything but the fridge ourselves to help out. The main delivery guy complained about everything from the minute he got there! He said he couldn't fit a 27 inch fridge through a 36 inch opening, complained about having to take out the old fridge and said if they scratch the new hardwood floors they're not responsible. I've never met a bigger whiner in 25 years in the industry!!! Then 2 of our 4 appliances were damaged. We said we wanted them replaced and wwere told it would be a 2 month wait - even though when we ordered they said it was 1 day as they were a stock item. So far the follow up has been a nightmare. I will NEVER use this shoddy company again or refer any clients to them! Everything is great when you're ordering from them but after that forget about any kind of service they're a total disaster. Stay away!!!
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February 2024 by Marainne zmija
Bought a Beko gas range and a Bosh refrigerator both delivered day after Thanksgiving. Frig had 3 dents in the door stove griddle was missing. I called that day was told door would be ordered and replaced and griddle would be dropped off. After a month and a half the oven stopped working that was fixed pretty quickly. Frig still not fixed and still no griddle. Called today for the 5th time almost 3 months since first call was told by Dalton that it wouldn’t be in until May. I told him that’s the first I’m hearing that it would take this long then he got rude with me. I expected better service from this place. I said they needed better communication. 5 calls to finally get an answer is unacceptable. He didn’t care
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November 2023 by Paulina Rudmann
My experiences with Bloom Brothers have been consistently positive; the employees are helpful and provide excellent service and guidance.
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November 2023 by Robert Poe
Expensive appliances sold by used car salesmen.
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November 2023 by Frank Fulajtar
Brandon Rocks!!!
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November 2023 by Sue Meteling
Great deals on appliances
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November 2023 by Jennifer Waldbauer
Love my new stove. Glad I bought local.
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October 2023 by Frances Zupon
Our refrigerator after 23 years finally decided to quit what is was supposed to do.You know cold and frozen.My daughter and myself went refrigerator shopping.She wanted to head to the big box stores.... but I had heard from friends about Bloom Brothers. Now I had not be in the store since when I went with my father in the 1960s.What a wonderful experience. Still the very personal service, no high sale push. Just friendly and above excellent in customer service.Brandon , our salesman explained the pros and cons and found us just what we wanted.We were sad when he said that delivery would be about two weeks but whatever. We really liked the product.SURPRISE call from Brandon two days laterGot your refrigerator want it Friday? The next day!Of course I said yes and delivery time from10am to noon.The delivery guys showed up at 10am.Had to remove the door to my house to get it in the house. Off and back on without problem.Took my old refrigerator.They set up and connected the new refrigerator without a problem.Sorry I did not get their names but they were very good at their job.They did the entire set up and explained the refrigerator to me.WE WILL DEFINITELY RECOMMEND Bloom Brothers to any and all.Thank you all.
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September 2023 by Jennifer Turkoc
This company is reliable, knowledgeable, and very courteous and nice. We live in Geauga County and have bought three major appliances from them.
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September 2023 by Joey D.
Went to get appliances for my first home, and going to bloom bros is a big step because it's super expensive and over priced but they have nice appliances. Finally found the courage to pay over 5k for the appliances, and they were delivered and half of them were dented up. They had to find the appliances again, it took them 2 weeks and it came and was dented again. The moving/installation team was horrible. I had to use my own tools to open up the appliances, and put together the appliances and connect wires with my own tools again. They were careless, especially when it started pouring rain on my open appliances and there was 0 hustle to get them inside. On top of all that they would only reimburse me for probably less than 0.5% of the cost. Over all they got it figured out and got me my appliances, and they are very nice. Just do yourselves a favor and double check everything, and have them double check everything, and ask for their best moving guys.
