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May 2024 by Landon Pettrey
Very clean and nice shop. I took my truck there not to long ago and they messed up a little bit with some miss communication about some things on a inspection, but Bob the owner called me and apologized and wanted to make things right. That’s the only reason this isn’t 5 stars, is cause they did screw up a little bit , but I really appreciate them making things right. Definitely would recommend this shop, Bob the owner likes to make sure things get done right and the customers are happy. I
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March 2024 by Tim Gressley
Honest guys they do a good thank you
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September 2023 by Ty Kellogg
Have taken a number of vehicles for service and repair over the years. Clean facility. Most recently had new tires and brakes done and the staff communicated very well with me what options were available for tires and the pricing. After inspecting they brakes, they called to say they were in good condition and wouldn't have to change them, so that was removed from the bill. I really appreciate their honesty in how long a job might take and their communication along the way.Services: Exhaust
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September 2023 by Ashley Evan
Got my oil change, no issues, happy.
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September 2023 by William Elefteriou
My go to guys for wheel/tire mounting and balancing!
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August 2023 by John Foglio
We had a turbo charger replaced a few months previous. Recently the vehicle developed a coolant leak. Brought in to CSA (Chardon Square Auto) for diagnostics. After a few days, we were advised that we needed a thermostat housing etc. for $980.00. We were also informed that they would no longer work with our warranty company. However an employee stated that he would double check with the owner to see if he would reconsider and get back to us. At this point our vehicle had been there for several days. It was another 2 or 3 days before WE reached out to CSA for an update which we were advised that they will definitely not work with the warranty company. We decided to take our vehicle to a repair facility the warranty company recommended. CSA charged us $60.00 for diagnosing a THERMOSTAT HOUSING, in which the repair fee would be $980.00. ($980.00) The second repair facility examined the leak and stated that the leak was “PLAIN AS DAY” coming from the turbocharger and it was “ON CSA” to fix the initial faulty repair. The second repair facility did not charge us anything for their diagnostic work. We brought the vehicle back to CSA and it was hopefully repaired correctly at no charge. We understand that things can be missed, but when the second repair facility uses the words “plain as day”, it makes you wonder what was actually trying to be done in this situation. Lastly when picking up the vehicle, there was no apology for the “misdiagnosis” that would have cost us $980.00. There was even a sense of resentment from the staff at CSA.To summarize, we were without our vehicle for approximately 10 days due to Chardon Square Auto’s lack of timely communication and a misdiagnosis of a faulty repair that they had done previously. Not to mention that they wanted to charge us $980.00 to fix their initial faulty repair. For these reasons, CSA has lost any of our future business.Services: Auto engine diagnostic
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August 2023 by Kelly Yates
The best place to take your car for services. The staff is so kind and really knowledgeable.Services: Tires
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July 2023 by John Palumbo
I had my built Trans Am dropped off here when the transmission started acting up, and the guys at Chardon Square were up front, honest and timely about what the transmission needed. I ended up having to wait to do the repair as it was going to require a pretty big investment, but to my surprise, they didn't even charge for the time they used to lift it up and diagnose the issue. Needless to say, their honesty earned my future business, and I'll be bringing my vehicles back here for all maintenance and repairs. Thanks guys!
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June 2023 by erica tibbens
Had oil change and tire work scheduled. Guys got me in at the right time and worked diligently to get my car done. About an hours time. Not a bad wait at all! Great personalities. All my questions were answered. Thanx!!!
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May 2023 by Joshua Arndt
Started taking my Jeep there when my free maintenance with the dealership expired. Extremely friendly team. Did a great job
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April 2023 by Craig Kinsey
Great service, friendly, fun, great waiting room. They always remember who I am and give that personal touch. Probably the best auto shop I've been to. Love them.Services: Wheel alignment
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April 2023 by Rod Penfield
Bob and his team did a great job addressing many items on my truck. Everything was addressed as they stated it would be.Services: Transmission
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February 2023 by Jen Farman
Quoted me 15 hours and $2000 for a timing inspection and oil leak repair on a 4 cylinder truck, a job that should take no more than 4 hours. When asked about the questionable estimate they refused service. I would be extremely careful about patronizing this establishment.
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February 2023 by Michael Orlandi
Great professional team. Friendly and courteous service. I have been bringing my cars here for years. Highly recommended!!Services: General repairs & maintenance
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November 2022 by Jayne Kracker
The service people were prompt and took care of my car right away. They were professional, knowledgeable, pleasant, and kind; they answered all my questions, and hey took care of the car like it was their own. A pleasant place to wait as well. I bought tires from them a while ago which was also a pleasant experience and I just LOVE my tires!Service: Auto maintenance
