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“We've shipped with Falls Pak & Ship a number of times, and are delighted that they're near our office. Excellent work. Thanks so much, Scott and team!”
“The best class service and support providered by the employees. From packing to shipment very professional and friendly service. Kudos to Mr. Trent & Mr. Keegan.”
“I had two small print jobs - 30 booklets with cover in color and black&white inside, and 64 certificates on heavier paper. I can't thank them enough. Excellent quality, timely communication and fast turnaround, coupled with reasonable prices. Can't go wrong here! Also, the booklet stapling was perfect - I had tried a different job somewhere else, and it was not.”
“Excellent customer care !! It’s pouring rain Today and I had to buy bulky and heavy items. The manager was kind enough to walk out in the pouring rain with me to help me bring my items to my car! Above and beyond is appreciated always thought I would shout out!”
“AMAZING! Joe is incredibly solutions orientated. This Postal Annex location is a truly dynamic business services resource and partner far surpassing my expectations. Creative and responsive. I highly recommend.”
“Long story short Chad the store manager spent more then 1 hour on the phone with Amazon to help me with refunds. That what right man in right spot mean! Chad you are great!”
“I mainly use this location for all my Amazon returns but have used it to make copies and fax. Each time I've had Great customer service. No reason to go anywhere else.”
“Everyone working at this UPS is hardworking, professional, and helpful every time I've come into the store. They are very quick to respond to customers as soon as they come through the door. I couldn't be happier with the services they provide.”
8:30AM - 7PM
8984 Darrow Rd Ste 2, Twinsburg
Shipping Centers
“Employees working at this specific UPS are amazing. They’re friendly, helpful, engaging. Unlike the Hudson, UPS, I was so pleasantly surprised the first time I came to the Twinsburg Uupper yes because they were open a little later than our more local one. We got that right as they were closing and still they were wonderfully kind and helpful. The second time I came it wasn’t your closing but again reach service. Service is so great. I had to make sure I did a review. I’ll go out of my way to go to this UPS because of people are so nice here.”
“They took great care of me even though I came in stuck on a phone call with customer service. They were quick and efficient and I really appreciated how understanding they were! Great drop off process!”
“The store was well organized and clean. The assistant asked what I needed when I walked in the door, escorted me to the self-serve large scanning equipment, and then to my surprise immediately proceeded to perform the 3 scanning jobs herself as I must have appeared unfamiliar with the machines. I really appreciated the young lady's assistance, and she didn't miss a beat as she occasionally stepped away to help other customers as needed. Her name was not on the receipt for my Saturday 3/16 visit at 3:36p, but I couldn't thank her enough for being professional, friendly, and knowledgeable about the proper scanning settings to make sure my architectural scans were legible and complete!”
“I spoke with a GREAT! Customer Service Representative, at the printing desk- Elisha.She was friendly and professional with all the customers who needed her assistance.She is very knowledgeable, patient, friendly, and gave me additional information about labeling for a project, I am working on.She was encouraging in assisting me with a printing project. Elisha gave me the tools, to get me started, and convinced me to come in and have my printing done by Staples Printing and Marketing team.Elisha spoke in high regard, and confidently about the Printing and Marketing team, and their expertise.”
“I am so very satisfied with the quality and professionalism of this particular center. Super friendly and accommodating. I made a mistake with my online order and without hesitation they corrected it. Now that's excellent service. Thank you Heather!!”
“Hello my name is Jalene and I have been to the FedEx store on Richmond in the plaza where Dave's grocery store is, several times and I'm always impressed by the young people who work there that are so friendly and helpful. My most recent trip to the store there was a gentleman behind the register name Cassius and this young man went above and beyond the call of duty helping me find things on my phone that needed to be printed out with an order that I did not anticipate needing but he knew I needed it and I just wanted to publicly thank him.”
“The two gentlemen that helped me process a Prime return here were super friendly. Loved chatting with them. Excellent customer service and I hope they're rewarded as such. Will be making this my official local UPS store! :)”
“Recently returned to do some print out, copies and lamination. Everyone was pleasant Bryce assisted me in a few different things that were needed he was very polite attentive and overall great customer service.”
“Extremely friend staff, I use them all the time for Amazon returns and sales. They even have a station where you can self scan and drop your items in a box to return to avoid the line. Sometimes I feel like I'm the only one who uses it which is a plus for me since it means no waiting, it also does give you a drop off receipt too!”
11AM - 6:30PM
331 Bishop Rd, Highland Heights
Shipping Centers
“The five stars are for the customer service person. She worked through multiple customer issues and maintain a great attitude and tried to be helpful to everyone.”
“My live animals arrived healthy on every occasion. They were prompt, but need to up date their tracking system computer program. The poor lady had the hardest time due to faulty computer issues. I reccomend this place.”
“The staff was extremely helpful in figuring out my problem and getting something printed on time. Kian was exceptional with his attention and customer service. Thank you very much.”
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“Seriously!!?? One place to drop off EVERYTHING!!! USPS, UPS, FEDEX, AND HAPPY RETURNS! I'm an online orderer and this makes me so happy! AND the staff was friendly!”