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March 2023 by Rhonda Spieth
I really thought I liked Citizens, I had a truck loan and a car loan though them drove in every week to pay on my accounts.. Then I tried to do real business with them , like buying a new Home though them.. terrible, about getting the work done, getting back to their customers. I had 4 other Pre approval Letter before they ever got back to me. Then I finally just asked for my documents back as I went somewhere else's. Else. That took 3 months, then when I needed statements for my car and truck that took days to get, with me calling multiple times never getting the same person. I finally had to go down there and walk in... and the new location isn't Great either for being a new place. ALL THE MONEY they spent to move to a new building should been to hire more people or pay their people better so they stay. And Not need to have new employees every other month.Very disappointed. Once my truck and car is paid off. I dont believe I'll be using them again.
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January 2023 by nikki Hall
Citizens bank is the worst!! My account became overdrawn while my husband was out of work I have 2 account, personal and business between the 2 of them I currently have more in overdraft fees than what i actually owe and they keep sending me letters, I stopped depositing money in thier bank because I need money to live off and pay my bills, horrible service they all vlaim they can't do anything to help, do not ever bank here
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November 2021 by janine
Could not ask for a more professional and pleasant banking experience
