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February 2024 by Karen Klingle
Randy was awesome. He introduced themself, arrived on time, and installed the carpet beautifully! He is a professional, very skilled at what he does and pleasant to interact with. His work was very neat which adds that extra touch of satisfaction. Customer service is becoming a rarity these days. It’s so wonderful to find a company that does what they say and when they say. We love the carpet, it looks beautiful in the family room.
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December 2023 by Mendy D.
Paid them over $8000 for flooring at my home. Carpet installers are fine but hard floor installer has a bad attitude and continuously talks negatively about management, which has issues too. He put LVT in bathroom, set toilet but did not tighten one side toilet bolt. 4 mos later I have water seeping through tiles. After realizing the bolt was not tightened, resolved that issue, but now have a tile lifting behind toilet. Called to resolve issue and Alex wants me to pay for them to come out and fix the problem they caused. Management does not take responsibility for mistakes. Also, was scheduled to have work done, no one showed up, after we had moved ENTIRE house of furniture into one room (3bedrooms and living rm). Somehow I didn't make it on the schedule, even though I had a quote with install date printed on it. Beware of this business, don't know how they manage to stay in business.
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December 2023 by Charles Satterthwaite
We are happy with our new floors from The Carpet Store. We enjoyed working with Alex. Excellent service.
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November 2023 by Kim King
Joanie gets a big ?from me. SO helpful. I highly recommend this place for your flooring needs and they are a small business, which makes them even better!
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November 2023 by Kate Chesbrough
Quality, friendly, helpful customer service and workmanship from the first time I walked into the store until my project was completed! I made a lot of changes to my original order and they were so accommodating to my needs. The designer even helped me pick out my paint selection to coordinate with my new carpet. So happy I chose The Carpet Store and a year later, I still absolutely love my carpet! Highly recommend them! ☺️
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November 2023 by Cambra Edmondson
We recently used The Carpet Store to replace the carpet in our family room and a basement bedroom. Alex and her staff made the process very easy. They were helpful and very knowledgeable during the selection process and installation was a breeze. Thier installer, Randy, is a gem. It was a two-day job that he handled completely by himself. He was on-time both days, extremely professional and friendly. He worked hard, and non-stop, both days to get the job done in a timely manner. He cleaned up after himself and even went the extra mile by rehanging the bedroom and closet doors, which we had no idea he was doing. We were very pleased with the entire process and will work with them again when we have additional carpeting needs. Highly recommend!
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November 2023 by Lynn Stuart
Friendly, knowledgeable with reasonable prices. Excellent work on my luxury vinyl floor. They were careful to make sure it was done right.I've already recommended the Carpet Store to my friends!
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November 2023 by Geni Jay
We had a wonderful experience with everyone . The installers were very courteous and careful not to hit the walls. We have purchased carpet and luxury vinyl flooring over the past few years. The Carpet Store is our flooring store!
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November 2023 by Kaya Cross
The very best customer service and great deals! The carpet store is my go-to anytime I need new flooring or rugs.
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October 2023 by Melissa D.
I had LVP flooring installed last winter, and it was a disaster. The actual install was done correctly, but I was not properly informed of the scope of the project. Tile floors had to be removed prior to placement of the LVP. Even though I told Alex I had no prior knowledge of tile removal, she failed to explain the level of dust and dirt that would be created. I was still cleaning up the mess they left behind this summer.
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February 2023 by Marissa Quigley
The entire process of selecting flooring, arranging schedules, installation and follow-up adjustments flowed smoothly. I worked with many individuals along the way and all of them are profession, responsive and efficient. I appreciate this local company and will use their services in the future. And, I love my new floors. Thank you to Alex, Joni, Chrissy and the installation team.
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February 2023 by Sandy Heaney
Very happy with the sales and installation of my new bedroom carpet. Chrissy was very helpful when picking out the carpet by listening to what we were looking for. Randy did a wonderful install job! I highly recommend The Carpet Store in Centerville.
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January 2023 by Angel P.
Have now used The Carpet Store twice in just one year. The guys who install the carpets are masters in installing carpet. The manager who helped pick out our carpet was friendly and very helpful. If looking for new carpet go to this local business.
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October 2022 by teresa Lindahl
Customer service was excellent and the flooring product is great quality Doug Cox, the person who installed the flooring, excelled at his job. The end product exceeded our expectations. We highly recommend this store and this installer.
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August 2022 by Christy T
A great carpet store with professional staff and dependable carpet installer.\nWe are forever giving all of our business to\nThe Carpet Store in centerville, ohio.
