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June 2024 by James Perkins
Mia was wonderful! She spend so much time answering questions and researching different aspects of what we wanted. We were able to find what we wanted and she was so awesome with us through the whole process.
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June 2024 by Alex Engel
We had to come in and look for a new couch and immediately we were helped. Excellent service.
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June 2024 by Roya Linger
It's a very nice addition to my guest room and I love it.
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June 2024 by Geoffrey McLatchey
Angie was very helpful and friendly in helping me find a new couch!
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March 2024 by Kristen A.
My husband and I came to shop for a new living room furniture set as we just moved to a new house. No joke- we walked around for half an hour and looped the entire store and not a single employee greeted us or checked on us. And it's not like we didn't see anyone, there were at least 3 employees we know saw us but didn't say a single word to either of us. We will not be spending a dime here!
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January 2024 by Donna F.
DO NOT BUY A MATTRESS AT MORRIS FURNITURE COMPANY! I have been sleeping on the couch since October trying to get my mattress situation resolved. It is January 2nd now. 1) They will tell you you can return a mattress as long as it is "within 30 days". Topic was discussed "just in case" as I was worried it may not work with my hip issue. Noah reassured us that the mattress and base could be returned within 30 days. Wrong... it is a one-time "reselection" and you need to wait 30 days before they will exchange it. The base cannot be returned which is okay it was higher than we wanted but fine. It is the mattress that is unusable for me due to my hip issue. 2) So we do the "reselection" and the mattress never comes. I checked online --- the order is on hold. Why? They have no idea so they correct that. 3) The mattress still never comes. Why? There was another issue other items on the same order were discontinued while the order was accidentally on hold. 4) Finally, they come with the mattress. The delivery guys pick up the return mattress put the side on the floor slide it to the doorway and rotate it to get out the door. They then take pictures. They tell me they can't take it because there is dog hair on it. Well, yeah. there was dog hair on the one side you dragged on the floor!!! All the other sides were clean. Doesn't matter -- I'm told that I need to have it professionally cleaned then will need to reschedule the delivery and pick-up. Going on month 3 without a mattress. 5) The guy from Stanely Steamer came out 2 hours later --- I sent the invoice number to Morris customer services via email. I was on the phone with customer service while the Stanely Steamer technician was there. He took pics and was not sure why it needed to be cleaned. He said he used to deliver mattresses and was just dumbfounded. He said it looked brand new. Of course, it did, I slept on it 4 hours before it hurt my hip then it was moved to a guest bedroom, covered with sheets, and not used. 6) Meanwhile, my husband went to the store. They called the third-party delivery company dispatch and told him they would reschedule the delivery/pickup and it didn't need to be cleaned. So now I'm waiting on a call to reschedule that. I will need to take off work again. I don't know if they will reschedule without having it cleaned. Store says one thing & customer service another. Who knows?!? I wonder how many tries it will take to get them out here again. I wonder what the next excuse to keep us hanging will be... The guys in the store are nice enough but it's an unbelievable mess from there. I'm posting complaints and bad reviews everywhere because no one should have to go through this. Look at the pics --it looks brand new, not sure why I'm still dealing with this. Like I said at the beginning: BE WARNED -- DO NOT BUY A MATTRESS AT MORRIS FURNITURE COMPANY
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October 2023 by wendy12381
Beautiful furniture and store! All price points available! We certainly appreciated our salesperson, Travis P. Go see him! He is a gem!
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October 2023 by Hema Chidambaram
My husband and I visited Morris Oct 16th. Our plan was just to look around with no intention to purchase anything as we already set our mind to purchase at different store. When we walked in, we were greeted by this wonderful person Lori Huggins. We said we were looking for sectional couch. She started showing us explaining features which immediately expressed her passion and commitment. We finally changed our mind about going to that different store we initially planned but decided to purchase sectional couch and few more furniture from Morris. Lori is such a gift to Morris. My husband and I are so glad and lucky that we walked into Morris. Otherwise we would have missed this huge deal and great selection Lori helped us find for our dream home. Thanks so much Lori. ❤️ With regards Hema Chidambaram.
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September 2023 by Alicia Cokins
My experience at this Morris location was fantastic!! Tom and Travis D. Helped my husband and I buy a new bed. After shopping at multiple furniture and mattress stores, we felt the most seen and assisted there. Tom wasn't pushy, and yet he catered to the needs we had. Their knowledge of furniture was beyond what we expected. Travis stepped in and helped even more with a lot of kindness. We're so thankful that we decided to purchase at Morris, and I know we will in years to come. Go in and get what you need for your home- you won't regret it!Thanks, Travis and Tom!!!
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September 2023 by Christine D Wright
We purchased a small living room chair for my mother on July 8, 2023. Matthew, our sales person was perfectly nice and helpful! We needed it to be delivered BEFORE my surgery scheduled for 8/23/2023 because we needed to be at mom’s (she has dementia) for the delivery. Matthew said that should be no problem; a month and a half should be plenty of time to get it from the manufacture. It was fully paid for. After several calls to customer service, I could get no delivery date. On 8/17 I spoke with Matthew and he promised he’d call me on 8/20 for delivery. No call and I had my surgery on 8/23. A few days after surgery I called customer service and was told that the chair MAY arrive by 9/15, at which point I cancelled the order and requested a full refund. I was BEYOND frustrated and angry. I was told the refund would take 7-10 business days. This is a refund back to a credit card; should NOT take that long. So I waited the seven days; no refund! Communicated with customer service via the website. Through texting the AI customer service rep, was told the refund had NEVER been submitted! Beyond pissed! She submitted the refund request, received confirmation of that submission, and was perfectly nice! So much better that the live customer service folks I spoke to! And sure enough the refund showed up that same day in my CC account! So my recommendation is DO NOT buy furniture from ANY furniture store unless you can buy if off the floor and take it home that day! Otherwise be prepared to wait MONTHS for your furniture and get the run around from a not so pleasant customer service!
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September 2023 by Glenn Shope
Kayla helped us on our visit to find a couple of new mattresses and frames. Kayla was very helpful and knowledgeable regarding all the mattresses, frames, and pillows. She explained everything and answered all our questions, and we had many. It was a pleasure working with her to help us make our decisions. Thank you, Kayla!
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August 2023 by Frank Fuller
Great experience working with Travis, manager, and Travis, sales. Worked with us on pricing and delivery. Highly recommend visiting for your furniture needs. We'll definitely be back.
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August 2023 by Me Phone
Debra help us pick out an excellent chair for my husband to recover from surgery. She was nice and patient with us. No pressure and we truly appreciate her quality to detail with allowed us to get a great deal. Thank you ?
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August 2023 by cindy warner
Travis was exceptionally helpful and knowledgeable. He has a good eye and an appreciation of colors, patterns and combinations. He was personable, detailed and showed me all possible options-with my comfort at the forefront. It was great working with him.
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August 2023 by Marybeth Krause
Noah was great to work with! He was able to help us with pricing and find a chair to match our couch of choice. We appreciated his effort. We will be back for our sons bedroom and requesting help from Noah again!
