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February 2024 by Scott and Cynthia Colegrove
Good customer service with corporate. I had an issue and it was resolved after communicating with the general manager. The customer service rep Evan was very helpful when I returned the item today. I appreciate the problem being taken care of. Thank you.
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January 2024 by Jennifer Kelly
Went here yesterday with my grandma to get her hair cut in the salon. The lady there was so sweet and chatted with my grandma while doing her hair. She was smiling and having a great time (both of them)! I ended up buying some nail polish and leave in conditioner (they have some 10% coupons laying out on the front desk I used for those.) My grandma worked for this JCPenney's for over 40 years so I'm quite familiar with it! Staff here is great! Nice organized store with huge selection of everything you need. I love the home collection here and the lamp department! They've always got a great clearance shoe section! Check them out!
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January 2024 by June Taylor
Last visit was shoe dept which was a disaster. Empty boxes, shoes thrown all over the place, couldnt find matches, horribly messy.I immediately left and havent been back.
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December 2023 by fred white
Understaffed, If you can't find it you can't purchase it. Corporate needs to hire people that KNOW and UNDERSTANDS retai at the Corporate level. Would hate to see Penney's go under due to poor leadership.
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December 2023 by The Nerd
Very costly
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December 2023 by Megan Lee
The photo people were super nice and took great pics
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December 2023 by Tina Spaulding
They had great sales right before Xmas. Good quality materials as well.
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December 2023 by Ammon Buhler
Great selection of clothes for the whole family. Really nice quality merchandise to choose from. Would lots of different brands to choose from. Staff was helpful, friendly and got me the answers I was looking for quickly and efficiently. It's definitely a location where I'm going to shop that again.
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December 2023 by Franklin Nuss
We shopped there this past Monday. Left close to $300 dollars on the counter. One checkout counter for entire store. One lady by herself trying to keep customers moving. Store was nice other than that.
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November 2023 by Terry Daugherty
Decent selection and found what I was looking for. Finding somewhere to make the purchase was not easy. Then when we found it there was one person working and 10 people in line.
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November 2023 by The Cookie Crumbles
I wish I could give this place no stars, but that's not an option. First off, I didn't know JCPenny was discriminatory toward those of diffrent backgrounds, but clearly I was wrong. I don't understand as to why different ethnicities (SPECIFICALLY muslim women) are shunned and looked down upon BECAUSE they wear a hijab. We are in 2023 there is no reason for JCPenny to be acting like this. GET IT TOGETHER
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October 2023 by Matt Bratton
This location was very clean and tidy. The staff were very polite. My only complaint is that I took my elderly mother to this location. And she has back issues with scoliosis and they had no carts. I told her they would have no cards but she didn't believe me. But there's nothing for an elderly person if they come in and enjoy JCPenney's. It's a store they remember but also I wish they would have like a buggy or a shopping cart for an elderly person to hang on to. The only reason I didn't give five stars.
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October 2023 by Steve Smith
A sad atmosphere, seems to be only three retail clerks for the entire store. Inventory shows considerable depletion and some disarray. The store is quite clean and well lit and what staff was there was cordial and engaging. The selection of dresses was better than Macy's in the same mall.
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September 2023 by JILL SCHAFER
Hired help is wonderful and their sale prices help me out so much !!! LOVE THIS STORE
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September 2023 by Annitta Lykins
I love the store. I love the assortment of clothing. I am handicapped. This store does not provide wheelchairs, or electric carts. I struggled shopping, for two young grandchildren. One is 8 and the other 13yrs old. I had to hold myself up, on a shopping cart. Which they ,don't have but 4, of those. Not a good experience.
