JCPenney is a large retailer offering apparel and home furnishings for the family, including a wide selection of national and private brands. Customers report a great selection of clothes and a nice, organized store with a huge variety of everything you need, from a home collection and lamp department to a clearance shoe section. The salon provides good service, noted as sweet and friendly. Staff members are often described as helpful, friendly, and efficient. However, the store can be understaffed, sometimes with only one checkout counter for the entire location, which causes delays. While customer service with corporate can be good and resolve issues, some feedback indicates a need for better leadership and staffing at both the store and corporate level to improve the overall experience. Despite these concerns, many customers appreciate the quality merchandise and plan to shop there again.
Dark in there when we arrived but finally turned on lights. Great sandal sale
July 2024
Very friendly and helpful employees! Love the discounts!
July 2024
Not enough cash registers available. A lot of elderly shop there. My Mom is eighty five and we had to walk a distance just to pay for our purchases. It seems like the biggest check out area would be open. The one sitting there with the Five Registers.
