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“I got a replacement phone through Google and I had trouble activating it due to eSim that Pixel phones run on. Along with my old Pixel phone had no display so I could not transfer the eSim to my new one. I went to this location on 6/20/24 about 7ish. I was greeting as soon as I walked in the store with a helpful how are you doing and how can we help you. I didn't catch his name but on the receipt from buying my wife a phone case while we were there didn't have a name but has sales rep # ****374. He was very helpful and patient as I fumbled through explaining my issue. Once he knew what I needed to get done off he went clicking on his terminal and my phone. While he worked, we pleasantly chit chatted to help pass the time. With in a few minutes he handed me my phone and said I was good to go. Very friendly, knowledgeable and quick. Thanks!”
“I had an issue with getting my phone connected and I went to several boost mobile locations and they weren't able to assist me I was ready to switch services and I went to the boost mobile store in Kettering and received assistance from a young man named Brodie and he went above and beyond and resolved my issue now im a happy boost customer Thanks Brodie???”
“Ashley has waited on me time and time again providing exceptional customer service. She is friendly, knowledgeable and walks you through what she’s doing. Very impressed with this store.”
“Brogan was very honest and patient with me. He explained things very clearly and was not trying to “sell” me anything. He just helped me upgrade my phone and get me the best service plan I could get.”
“After somehow screwing up the logic on my phone, I took it to my local T-Mobile store (#2SPC) in Dayton, Ohio. Their Mobile Expert, Sarah Wesley, cheerfully had it fixed in less than five minutes. She also made a couple of new suggestions for how to use the device more smoothly. While I was there, I noticed the other associates were treating their clients nicely as well. Sarah was exceptional however, and I'm really hoping she will still be there the next time I have to go back.”
“I'm giving 5 ? to this store due yo excellent service that I received from Cally 3 days ago at this store, she spent one hour with me assisting me with my new Tmobile phone.i purchase the phone from store on Miller Ln in Dayton 1 week prior. I went to Miller Ln to change telephone service from At& T (I had service more than 20 years) I got a new phone there after I was told that they could not transfer info from my old phone to new.. I went back a week later to same store help with phone, did not get any, I also went to another tmobile on Wenger Rd and person there was no help. Finally went to N. Fairfield Rd store, where I was able to resolve all problems, thanks to Cally, she is truly a very knowledgeable person and very patient as I had many questions. Thank you again for your time and service..”
“Went in 45 minutes before closing and met with Alex. Wife's phone reset itself and had issues with the Apple ID. Asked Alex if he'd ever seen this before, he stated "No", I got a little worried, was thinking I'd be spending some money replacing the phone, but 20 minutes later, Alex had the phone working like new. He was a professional, used his own phone to look for additional information about the problem I brought him, never doubted himself. Can't say enough good things about Alex or the rest of the staff @ this location. Any issues or concerns have been handled immediately and resolved quickly. Never any billing issues, same amount auto deducted every month. App works well, if there's a problem, call the store, if they can't resolve it over the phone, then in person they'll handle it. It's seamless and one less thing I have to worry about. We tried the home wifi, sadly, it didn't work well enough for us, NO hassle returning it, no upselling or haggling. Just said OK and provided a return UPS label. Check these folks out if you're in the market to switch or sign up for cellular service, you won't regret it...”
“They have a lot of deals & nice phone. They always keep phone on every class. From the really cheap phones to most expensive phones they have in stock. They never charge anything extra. Sam & Alex they both are really nice with customer.”
“Talked to a guy name Ira he was super friendly and helpful. He took time to talk to me about my existing account and showed me options for upgrading my phone. It was nice to not feel like a burden to the sales associate went you walk in to the store for once.”
“I LOVE THIS STORE. DARRION IS ABSOLUTELY AWESOME. RODNEY AND JENNY ARE TOO. TOOK CARE OF MY SITUATION AND ARE VERY PERSONABLE AND KNOWLEDGEABLE. DARRION DESERVES A PROMOTION!!!!!!!!!!! :) 10 OUT OF 10 WOULD RECOMMEND!”
“Awesome experience overall and my issue was resolved quickly and respectfully. Jack was very understanding and patient while I tried to figure out my account information to activate my SIM card (I am still so sorry about that!). I really couldn't have asked for a better experience, especially after having a bad day. Even the other customers at the time seemed to enjoy the light atmosphere and we all exchanged some fun conversations. I left with a working phone that actually remains connected to mobile data and with the best deal I could have asked for. It definitely felt surreal encountering polite customers and and employees who still felt motivated to help! It really is something that I will think about for a while and continue to be grateful for. I hope they all know that they are appreciated. Thank you!”
“Sasha was very easy to work with getting a new line set up and made sure I got the most out of the promo. Made what I was worried was gonna be a painful process very painless.”
“Everyone here was very helpful and nice! The manager and the young lady that helped me tonight were wonderful!! They helped me with changing over to the 15 pro :)”
“I went to Spectrum at the Greene on Saturday, May 13. I needed urgent help with my mobile business line by Monday morning. Krystal took charge! After spending some time on the issue she succeeded, which I didn’t doubt for a minute! She is very knowledgeable, kind, respectful and friendly. Jessica was in training and was very gracious as well. Krystal is a real asset to Spectrum. Thank you Krystal and Jessica.”
“Ben made this experience extremely quick and painless. I thought we'd easily be there to set up internet service for over half an hour, but we were in and out! He wasn't pushy but did offer us a promotional phone line. 10/10 would recommend Ben!”
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“I recently visited the T-Mobile store in Centerville, Ohio, and had an outstanding experience. The staff was incredibly knowledgeable, friendly, and efficient. From the moment I walked in, I was greeted warmly and felt welcomed.
The representative who assisted me was very patient and took the time to understand my needs. They provided clear explanations about the various plans and helped me choose the best option for my situation. The entire process was smooth and hassle-free.
What stood out the most was the exceptional customer service. The staff went above and beyond to ensure I was satisfied with my purchase and even followed up to make sure everything was working perfectly. I highly recommend this T-Mobile store for anyone looking for excellent service and a great experience.”