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May 2023 by Zach Rahe
The entire staff and facility were wonderful. They take extra care to fully understand my needs and/or questions.
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May 2023 by Jeffrey Hess
Don't get me wrong, we love the dental care we get from Dr. Hess (not related) and his techs. Especially love the detailed care I get from Katie who cleans every spot and gives me pointers for my own dental care. We've been patients for years, ever since Dr. Hess bought the practice from Dr. Hodson. HOWEVER, the recent move to charge a 3% processing fee for paying with a debit card has my blood boiling. Using the debit card my insurance provides is the only way I have to make the payment. Adding a processing fee seems like such a nickel and dime move when receiving payment with a card actually takes much less "processing" than receiving a check. Just sayin' (and said so as I left the office today). Still love the care, though.UPDATE: Dr. Hess himself called to explain his logic for the convenience fee charge, and while we may not agree on who credit cards are more convenient for, I certainly appreciate him following up on my "complaint". I'm going to bump my star rating up a star for great "customer" service. :-)
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December 2022 by Ben Helstad
My wife went here to get some crowns done. They agreed to contact insurance to get a quote. A week later they sent my wife a letter firing her as a patient after 1 interaction. I assume it's due to an interaction she had with the receptionist. The lady at the front desk didn't understand that insurance fraud is an issue and wanted my wife to send her insurance card to their **unsecured hotmail email account. My wife said she was uncomfortable doing so due to privacy issues and that she could provide digital insurance info until we got our new dental cards in the mail for the office to scan. The lady at the front desk scoffed and laughed at her. It was really jarring that they didn't understand the safety issue and made my wife feel like it was HER problem. This letter must be a result of asking for privacy. I DO NOT RECOMMEND THIS OFFICE. If safety and privacy are met with scoffs and derision, they don't have your best interests at heart. Don't trust your teeth with them. You're more important than that!
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December 2021 by Ronda Reynolds
Great office. The Staff and Dentist are very friendly. I had a wonderful Dental Hygienist. She took a lot of care with my cleaning. Highly recommend
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December 2021 by Rae Renee
Excellent knowledge of teeth. He knows exactly how to fix your teeth with very minimal pain, (even after the numbing wears off, no pain for me). Assistants are excellent as well. Office staff very professional.
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December 2021 by David Slabaugh
Great Dentist, and awesome staff. Dr Hess is great about treating what needs to be treated, without upselling or making mountains out of mole-hills!I've also noticed that he is GREAT at narrating what he's doing, and keeping you in the loop as to whats going on. I've been to some dentists who just start working, without explaining what or why.
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December 2021 by claude brooks
Wife and I have been going to going this dentist off and on because we have moved out of the area and recently moved back. We've always had excellent service. I can personally say its one of the best dentist we've been to. And your not a patient # they take pride in their work and not a dentist who would create more work to get you back in the office to make money off of you
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December 2020 by Robert Bishop
Thank you Dr Hess and staff for being so kind and making this a great experience for me ! It’s not often you go to the dentist and absolutely nothing is uncomfortable ! I have been in for multiple appointments and each time every procedure went nice and smooth !! Thanks again
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December 2020 by Jhoanna Alger
Been going to Dr. Hess for several years now. Dr. Hess and staff are very friendly and professional, and they do a great job! Always listen to concerns, and give good advice and tips on proper oral hygiene and care.
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December 2020 by Clarence New
Have had Dr Hess as a dentist for several years. Never a bad experience. Amy who cleans my teeth is a sweetheart as is everyone in the office.
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December 2020 by Rebecca Duffy
I received a filling this morning. What a great job, I hardly felt the needle go in and no pain at all during the drilling. My tooth is now nice and smooth. Becky
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December 2020 by Tess Mantia Augustine
We had an experience w/Dr. Hess's office today! He removed our daughter's tooth quickly, painlessly, and COVID-19 precautions were in place. Dr. Hess and his staff are running a very quick and efficient practice designed to serve patients well and with respect - without compromising service or care - during this difficult time. Thank you so much Dr. Hess!
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December 2020 by Barb Wade
I love the service I received every time I have been there. The best dentist I’ve had in many years. The staff is friendly, patient, and caring. Their work is top notch. I would recommend this office to family and friends.
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December 2020 by Allison Walker
Dr. Hess and his entire staff are the most warm welcome I’ve experienced in a dentist. You walk in and immediately feel like family. Everyone is personable, and they remember you time and time again. Dr. Hess has done great work on mine and my family’s teeth, and also made great recommendations for things like orthodontics and periodontal surgery that he’d rather leave to the experts than do himself - I appreciate that kind of honesty. I would and have recommended him to many friends and family!
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December 2020 by Angela Petrey
Since changing dental offices to Dr. Hess I have been extremely pleased. My entire family from my husband, my two boys and myself are now patients. With our crazy busy schedule we don't have hours to wait and Dr. Hess has been punctual every visit. The entire staff is phenomenal from scheduling my first appointment over the phone to the knowledgeable, yet personable hygienist to Dr Hess and his exam and taking the time to answer every question. Highly recommend this office!! Can't brag on them enough.
