Ace Hardware Carrollton is a friendly, small-town hardware store that is part of a global chain. The store is known for its helpful staff, especially younger employees who are always ready to assist customers. Customers appreciate the personal service and knowledgeable staff who take the time to recommend the best products for their projects without trying to upsell. The store offers a good selection of small parts and repair pieces, making it easy to find what is needed for various jobs. The bathroom facilities are clean, and the store includes a gas station, adding to its convenience. Customers frequently mention that the staff is attentive and eager to help as soon as they walk in. However, some note that older staff and managers may be less helpful, and the return policy on open items is limited. Overall, it is a pleasant place to shop, with a friendly atmosphere and helpful service that makes it a reliable choice for hardware needs. The store truly aims to be "the Helpful Place" by providing quality products and excellent customer care.
If you have questions or don't want to figure out where in a store something is placed. ACE is the place
December 2024
Gen z staff are always ready to help, Boomer staff are hesitant and less likely. Their return policy on open items is non existent as I've learned. Customer satisfaction with the older staff needs improvement, including managers
October 2024
Always a pleasant experience there. I love the employees. So friendly and exactly what you should expect from a small town hardware shop. Although the kid's that work there now after the old timers have retired don't know near as much as the old timers did. But still always eager to help us all with anything that we... read full comment
