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February 2024 by Dan Bertke
Quick service, the employees are helpful.
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January 2024 by Abby Herald
I walked into this tmobile store on Saturday with my father. I have the Syncup Drive on my account but it’s for my father’s car. He wanted to take it over so we went into the store to see if we could take it off my account and add it to his. The gentleman working that afternoon came over to help. I explained what we would like to do. He said that is a lot of work. He asked me how much I pay for it, i said i wasn't sure, maybe $10 a month. He looked at my father and said, “why can’t you just pay her $10 a month?” I looked at him. I couldn’t believe what i just heard. I said I don’t want him to pay me, i want it off my account and on his. He said we would have to get a whole new line. I said that can’t be true. This line is already paid off, we have the device in the car, we just want to change accounts. He said again that it is too much work. It will take a long time to do. Plus my father would have to pay an activation fee. I said that I never paid an activation fee for it. He said it’s a new policy. He said we’d be better off just having my dad pay me $10 a month. This employee was very proud of himself and his responses. He also never looked up my account and never asked our info. We left after I realized this guy does not want to help and does not want to work. I will never come back to that store. I cannot believe the lack of respect and help. After we left and got into the car, i saw this employee go back to his cell phone and was playing on it. I was beyond disgusted. I called customer service 800# and the gentleman i talked to said there is NO activation fee and that he’d be happy to switch the Syncup Drive line to my father’s account. It took him all of 5 minutes to do!!! Why couldn’t your employee at the store do that?! And even if he couldn’t, he could have told us to call customer service or do that for us! But to tell my father to pay the me $10 a month was the worst response I could’ve heard from a store employee.
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January 2024 by Sherri M.
I purchased an iPhone at the T-Mobile location by Belden Village. The staff is always very friendly, much more knowledgeable about tech than I am (it doesn't take much to beat me in that regard, however)and as fast as humanly possible depending on the time of year! I really appreciate the offers available from T-Mobile that are continually available and updated. Yay T-Mobile!!! Good on ya!!!!
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January 2024 by Grace Metheney
Went in with lots of questions and Cody was professional, efficient, and full of great advice about changing plans and future phone upgrades. Really appreciate the service!!
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January 2024 by Shawntae Arcuri
I switched providers due to Tmobiles' service being horrendous since the merge with Sprint. We gave them too many oppurtunies to help us and they didn't. So when we switched, I called tmobile to pay off my daughters phone, and they took the payment but refused to unlock her phone. So I called them upwards of 4 times to get this resolved and was either met with disregard or hung up on. Two separate times, a supervisor was supposed to contact me. That never happened. So I said just said cancel the whole plan and send me a bill. They said ok. This was November 20th, 2023. On December 12th, they took an unauthorized amount of $489.00 from my bank account. They never sent me a physical bill, and as of November 20th, I had no online access either. They blocked me from it. I called and disputed it. They promised to refund me and send me a bill. I also discovered they never closed my account and was still charging me for services I was not using nor had access to. Here we are on December 22nd, and they have not refunded me, nor can I get any resolution. I also have not received the final bill I have requested at least half a dozen times. I've filed an informal complaint with the FCC. They were sent this by the FCC and are supposed to contact me to resolve this and have not yet, so the next step will be whatever the FCC decides to do. They have protocols to go through. I'm not letting this go. You stole almost 500.00 from me and for the last 3 years I have records of calling in several times a year about how bad our service is. There is no compassion with any CSRs either. They don't care because they are all foreign and aren't held to the standard or rules.
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November 2023 by Ralph Case
John was very professional very knowledgeable was able to handle every issue on point
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November 2023 by Joyce Hicks
This morning Jason at the Belden Village store helped unlock my phone and set me up to get into it and get it up and running. All photos are saved, all contacts saved and its working fine. Thank you Jason!
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November 2023 by Larry Pfautz
I was in and in no time,I didn't get anyones name but I got a new screen protector put on!!
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September 2023 by Jonathan Bare
Go to T-Mobile as a last resort. Do your homework before you sell your soul. The worst of some of the other companies looks good in comparison.
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September 2023 by Mike Vitrano's Music
Went there to have my phone looked at to stop its constant rebooting. Staff did not fix my problem.
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August 2023 by Tyler R
Jason was very helpful today. Highly recommend!
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July 2023 by Erica
Came in Sunday afternoon on July 23rd with an issue. Background- had to purchase a used phone which I've done several times in the past with T-Mobile. Couldn't get my SIM card to read in the pixel 6 ended up calling T-Mobile customer service and they said they would unlock my phone so I can use my SIM card. I would have to wait 3 days. Waited 3 days. Nothing was solved so I called back. The second representative told me that I had a Sprint phone and that I had to call Sprint to have it unlocked they wouldn't do it. Garbage customer service. After realizing I got duped I called customer service back explained my situation to a different person and they said that my phone is a T-Mobile phone and that I needed an eSIM so I got the eSIM electronically sent to my phone (supposedly) but she was terrible with directions, said she would call me back in 15 minutes to make sure the download was successful. I waited 2 hours. Nothing. Panicked. Went to a physical T-Mobile store to talk with somebody and a gentleman at this location was able to solve my problem in under 10 minutes. Incredible! Both guys that we're working that afternoon at about 2:30 to 3:00 p.m. were great! What T-Mobile should do as a company-wide thing is pay their physical employees at these locations more money and scrap the call center customer service people because those people are absolutely atrocious at their job and completely useless. They couldn't even solve a problem in four days time span with three different people and one gentleman at this store was able to solve it in 10 minutes! He was a life saver as the phone I was using, till my new one was with service, had an expanded battery and cracked screen and I needed it for a road trip to Kentucky!
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July 2023 by Ralph Spampanato
Went in looking for a new phone but didn't want to pay through the nose. The agent, after looking at the account, was able to get us a Samsung 23 a 799 value for a trade-in and updating the account for an extra 10.00 per month. Taxes needed to be paid on the full value of the phone.We walked out perfectly happy with the deal , service, and experience.
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May 2023 by C. Hall
Was a 5 star rating as a new customer until I got my first bill. Promised $135 a mo for home internet and one line and my first bill is $215 with a bunch of extra fees and insurance plans I never signed up for. Unbelievable bait and switch tactics.
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April 2023 by Alex R.
Have had a good experience the few times I've visited T-Mobile I've gone to a few of thier stores all were clean and had friendly staff