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June 2023 by John W.
Sam's Club has transferred their phones overseas. It's not worth my time or the trouble to schedule rotating my tires anymore. Costco is opening up a warehouse three tenths of a mile away.
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March 2023 by Jack S.
Think twice before you upgrade to a Sam's Plus Membership. The upgrade is easy, getting rid of it once you realize it has little value is a PIA. I tried, but could not find a way to calculate its dollar value. They might keep more customers if any additional savings were listed on the monthly statement. I tried to downgrade over the phone using their toll-free number. The other option is to stand in line and speak to someone in the Club. The first agent I spoke with gathered some information and then told me she had to hand me off to a 'membership specialist'. That put me on hold with a very loud commercial pushing Sam's benefits. Eventually a quite pushy specialist came on. He tried repeatedly to change my mind, even offering to extend my present membership for 6 months (after which I would have to go thru this same PIA process to downgrade again). I stood my ground and eventually got the downgrade.It was obvious neither agent's first language was English. Compounding my frustration with Sam's was their very thick accents which left me guessing at what they were saying.
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February 2022 by Philip D.
Hello again my folks of the wild wild west ....,.. Sam's club in Portage Ohio is another 5-star establishment . 1st class style and don't have empty shelves baby ....... they're also very professional and go above and beyond. !!!!!!!
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September 2021 by Sara J.
I know it's hard to get employees, but many of the workers don't understand what customer service is and are rude. Curbside is a joke.
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August 2021 by Britt C.
I really like the set up at this Sam's. I am used to the ones in California and this one was different. I liked the sushi area the choices were amazing and delicious we bought two platters. They were making the sushi right there. They don't offer that at ours. They also have a butcher block set up for meats. Everything looked amazing. Store was clean and stocked. Check out was a breeze, checker was very nice. They had lots of empty boxes available to pack our stuff in.
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January 2021 by DB 122333
Good prices on large boquets.
