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January 2024 by Mike Trissel
Never answer phones, or robot directed to infinity and beyond. Sign in so low, that if you have a bad back - forget it. Designed for 3' tall people. No help for blind people. Whole waiting room is complaining about bad experiences with the process. Referred to by SUMMA heath in Akron, to save 20 extra mile drive. Tried to call to see if this was the right place, because there are 20 different businesses call Quest, including drug rehabs. Have to drive there to find out, cuz, your questions are not important to us ... click
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January 2024 by Park country
Staff is extremely rude. States they are a walk in clinic will make you wait hours to take a two minute drug test. Very unfriendly place. Do not go here. If I could give a negative review of this place I would.
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January 2024 by Kait
Great phlebotomists!
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November 2023 by Andrea Payne
I was in and out in 15 min (with an appointment). The person who took my blood was friendly and caring. They make it super easy to schedule an appointment and check in.
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November 2023 by Jimbo Cooks
Rude and disorganized. Hippa violations as well.
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October 2023 by Maria Hattery
Wow. They NEED to have a front desk! This was ridiculous! I was confused and couldn’t figure out how to make an appt. I Went on standby I guess. Why would that even be an option.??? Like who wants to sit there all day and wait. Like What???? So I asked 2 different workers to help me with my problem. They said oh just do it again and then we will take you. And doing it again made the appt 1 hr and 40 mins more for me to wait!!!!! This is ridiculous. Everyone was so rude!!! And we’re not trying to be helpful at all. I had a sick baby and my daughter and I both had to have fast blood work. She was starving and I couldn’t ask her to go another 1hr and 40 mins with out eating. Something needs changes this was horrible!! I will not be coming back. I used quest for a lot of thing. Not now. Bye
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September 2023 by Pertrice Ingram
If I could give no stars I would, I went for a drug test for my new job, you would think I was talking to a robot, how rude the lady was, also it wasn’t just one lady that was rude it was two, my mom had got a drug test as well, so it wasn’t a race thing, the workers are literally just mean, I had a white lady, and my mom had a black lady, and they both were mean, the lady I got was upset that I forgot that I wasn’t suppose to flush the toilet, and maybe if she wasn’t so mean and made me feel comfortable I wouldn’t had flushed it, I was also trying to explain to her that I had a female problem going on and that some of the string was in the cup, she didn’t care, and brushed me off and even after all that I was still trying to be nice, and I don’t recommend this place and I’ll never go back here, I suggest if you don’t like your job QUIT, or get a new one!! Life is not that bad to be mean or rude to customers! How can I follow directions when they make it seem like I’m a inmate! Just disrespectful!
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September 2023 by Domonic Tompkins
You might have a debilitating disease— and they will tell you for only $600! What a steal!Seriously for the uninsured or underinsured this place is a nightmare and a money-hungry cesspit.May the owner of this organization burn in the fiery depths of hell.
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September 2023 by Tiffany D
It’s okay when you have a scheduled appointment, if not you usually have a long wait. I’ve Never had a issue with getting my labs done here. I have small veins in my arms, other places have issues as in, using large needles and bruising. Never had a problem here. I frequently get my labs and other bloodwork taken at this facility, since my endocrinologists office is directly above this building. It’s very convenient. I had a appointment for 11:00 am this morning to get a re draw and everything worked out very smoothly.
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August 2023 by Ashley Ruckman
Went in for walk-in blood work, my appointment got set for 20 minutes after check-in. I waited maybe 25 mins and was in and out of the room in 5. Very efficient and professional.
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July 2023 by Taylor Cropper
Was a walk in @1:20pm made an appointment for 1:30pm. Asked if I was staying in waiting room or text when to come in. Was with my 4 year old son so opted to wait in car. 40 minutes went by and still no text. Went in and the two ladies talked to said to try to sign in again. Now it is 1 hr later and the other people on the lobby are telling the staff as the continue to say “it’s okay”… horrible horrible experience! Would 100% not recommend this location. 1/2 star!
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July 2023 by John Sullivan
Not so much the place but how to schedule. Tried to call but no option to talk to a human. Tried to schedule appointment by using their telephone scheduling and it was a joke. Had two open appointment times and when i went to schedule, the system said both were taken but when i called back to schedule it said the earliest open appointments were the same times i tried to book. Tried again and said both were already taken....?♂️
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July 2023 by rizhaya anderson
My boyfriend came here to do a drug test he tried to make small talk and be nice the lady was very rude she told him to pee up to the black line he did and then she tells him to pee more when he couldn’t then she puts him as refusal to take the test when he had enough pee I would not recommend that anybody come here we tried to call the main building place not even a worker for the actual place and she was very rude also !!!!
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May 2023 by M C
Go somewhere else… The nurse who takes your blood is violent and aggressive, she shouldn’t be allowed touching other people at all as rough as she is; she was also super rude and unprofessional; and clearly does not like white people… I felt like she was taking racism out on my arm and have had 100s of blood draws in my life so we are clear…
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April 2023 by Killjoys Juggalo
The lady who drew my blood was very rude and did not listen to me. I have very small veins and have had blood drawn before and was never left with as bad of a bruise as I have now. I told her I have small veins and they do not like to show and she ignored me and now I have a massive bruise and my whole arm hurts. This experience has driven me away from quest and I have told my doctor about the experience.
