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December 2023 by jane smith
PNC in general just sucks. Closing branches so you have to drive miles to the next closest branch. Then…that branch is a cashless branch! Whoever heard of such a thing?!?! Useless company!
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February 2023 by Aaron Anthony Cook
Literally stole my money! I had money in there to feed myself and they took it, overdrafted my account, and now they're threatening to charge a fee for the overdraft! I can never keep money in my account because every single time there's anything in there they purposefully take it and overdraft the account! I'm done with PNC forever! This is literally theft! I'm going to Huntington and I advise everyone to do the same.
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February 2023 by Chelsea Dennis
Very disappointed in this branch. I called to get a new card on Friday after an unfortunate fraud situation. Nick told me the next available appointment was on Tuesday. He also proceeded to tell me that no other branches in the area had anything opened till Tuesday. I walked in the Whipple branch and they got me right in! It takes ten minutes to print a card. I feel they just didn’t want to deal with a walk in on a Friday night. Pnc over the phone even told me they took walk ins. Unfortunately I won’t be going back. I Would have been out a card for five days.
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November 2022 by Kody Richardson
Get to the bank at 1:30 on a Saturday. They close at 2pm and my wife wanted her mother off the account that she’s had since college. They said they needed all parties present which we did have. But they wouldn’t follow through with removing her from the account because they “didn’t have enough time” because they close at 2pm. They couldn’t work a few minutes over to remove someone from and account because they’d be staying a few minutes over!
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November 2021 by Skyline
JenniferThank you for your high level of customer service Your attitude towards your work is on an entirely different level. Good going!I am sure you are a valuable member of your customer service team.
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September 2021 by Craig Parrish
Horribe customer service by Ryan. The branch screwed up a deposit. It took two days and three phone calls to finally get ahold of Ryan. Ryan promised it would be taken care of but he completely dropped the ball. Now I've spent an hour and a half trying to find someone that can fix it but no one will help me. Time to switch banks.An update, I'm actually in the process of moving my mortgage to another bank. I had yet another problem with deposits at this branch and Kelly literally told me I'd be happier at another bank. They just don't care and like to tell you they don't care.
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August 2021 by Dawn Espinoza-Cruz
Love their services. Always very professional. Always friendly. You are all awesome.
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March 2021 by Cardkings Inc.
35min to cash a check
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March 2021 by G K
Can't say enough good things about this bank! I have dealt with several banks and none have gone above and beyond the way that PNC has. Kimberly is one of the kindest, most helpful bank associates I have ever interacted with. If you're looking for a reputable bank that will take excellent care of you this is the bank for you!
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August 2020 by Micah R.
Horrible customer service. I have been a business customer there for a number of years and unfortunately they treat you like another number. We had an issue with one of our accounts (that was on pace to pay PNC $36,000 in fees ALONE this year). They didnt seem to care enough to keep me as a customer. They wouldn't work out my issue so I decided to take the accounts to Westfield. This bank is too big and as a result lacks customer service and has extremely high fees.
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July 2017 by William Rogers
This branch of PNC has excellent customer service. They are always very friendly and helpful, which is the most important aspect of any bank to me. I opened a business account there and they helped me determine what type of account was best for my needs and were very thorough in explaining the details. They offer all of the services that you need. I have been a customer of PNC for many years and recommend them to everyone.
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April 2017 by Sohee Cha
They never have done anything right for mortgage. I never got my house that I want for like three months already. loan officer and the manager are really rude and there is no date to get to close . do not even go to PNC mortgage . Thia is my nightmare of getting loan from this company They always ask me to bring a document and try to make me to calm down and say I will get that house but when ? for three months ? They are not working as I expented and they never said about closing up to this date. Do not go to pnc mortgege.
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March 2017 by Jason Wetzel
I love the bank great experiences there and my banker tony has been great help to me and my family.
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August 2015 by Cynthia R.
Don't ever try to get a mortgage from this bank. Even after they pre approve you they take months, don't respond to you, ask for mountains of paper work but only one item at a time. It has been over two months, they pre approved the buyer yet still no decision on their loan. They promise to get back to you but they don't. They promise a decision will be made by the end of the day and it is not and they don't even have the courtesy to let you know the status. They have missed the contract deadline by a month and don't seem to care. Meanwhile you sit with your house off the market and no end in sight. Never do they give a straight answer to inquiries as to what else they may need to bring and end to the loan approval process. The worst customer service I have ever experienced. Never try to get a loan from this bank.
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July 2012 by Jarmar Gaines
Don't ever go to this branch. If you do stay far away from the Assistant Branch Manager Jill.