-
April 2024 by Steve Lamiell
Best to pass on All Travel / Palmer Agency. We called ahead and stated we wanted to book a specific river boat cruise. They said they work with that company and they'd be happy to book it for us. We made an appointment and when we arrived, sat down and were immediately told they do not book with that cruiseline. We have no idea why we were misled other than they were hoping to lure us in and sell us a cruise on one of their preferred lines. In other words, they want to work with certain lines with bigger commissions. Our agent even told us he doesn't like Viking Cruiselines at all but books them because people ask for them. I'm not sure if that's who I want booking for me. Finally, the ownership is no longer local. It is a large Los Angeles company. I'd pass and find another travel agency
-
April 2024 by Richard Nolan
Communications are beyond terrible. We were awaiting a promised email which was a summary of our trip with a few options to choose, then we would pay the deposit when the choices were finalized. Our first agent was out of the office, then contacted us promising to send the info. The automatic cancelation date was down to one day, still no one reached outafter we had called the office twice to receive the simple email or even a text. Would not want to try to work with them if we were out of country and needed assistance with concerns or troubles. I called in and told them we would be choosing another agency. Maybe that gave them a break from strenuously ignoring us.
-
October 2023 by Wilneshia Ballou
This number keeps calling my phone leaving voicemails of a fax machine noise. Please stop calling me!
-
April 2023 by Kathy Borntrager
Love the service at palmer travel, wouldn't go anywhere else. They work hard to develop the best vacation package for our needs.Highly recommend.
-
March 2023 by Patrick Rowland
Lisa planned us a wonderful vacation. Her expertise was very valuable in picking the best choices for our trip. She was available and helpful at every turn.
-
October 2022 by Ohio tickets with Robert
Very pleasant and Todd was very helpful planning my trip.
-
October 2022 by Stephanie Carroll
They were very helpful through the whole booking process while we were trying to book a cruise. And when that cruise was later cancelled they were even more helpful in rebooking us. It was an incredibly easy process thanks to them, and we'll definitely be using them again!
-
October 2022 by Dean Cecconi
They have been very helpful booking, cancelling ( because of Covid) and rebooking the cruise I'm going on.
-
October 2021 by Susan Santavicca
Just returned from our third vacation planned by Palmer Travel! Todd and Mustafa planned our family Caribbean cruise, a Globus Tour of Italy and our recent Danube River cruise -5 countries in 12 days. They kept us informed of ever changing Covid protocols and we were prepared with all of the necessary paperwork for arrival and reentry. It was a breeze! If you are fully vaccinated and willing to wear a mask, Europe awaits! Thank you Palmer Travel for another incredible journey!"Travel is the antidote to ignorance." -Mark TwainJeff and Susan Santavicca
-
October 2020 by Steven Cain
very knowledgeable. Lisa Palmer very friendly and helpful in assisting us plan a trip to Budapest
-
October 2019 by Linda Hartman
Very helpful agent, Todd. We are in the early stages of planning, and he was very informative.
-
October 2018 by Libin K Thampi
Is this have any branch in India or kerala please inform
-
October 2018 by Monica Furbay
Excellent travel group
-
October 2018 by Lori Suarez
My first and last time I will ever use Palmer Travel Agency. Very disappointed!!I contacted Palmer Travel to book my stress free family vacation to San Francisco. First of all I just want to say that I didn't realize that Palmer used a third party travel agent until after booking my hotels and a couple of other excursions. (of course fees were applied for the services) At this point I decided to book the remaining activities myself. This saved me money.The first complaint I have is that I specifically asked that the hotel at Fisherman's Wharf be contacted to let them know that we would have a late check in. (around midnight). I called the hotel the day before we left to verify that we had a late check in. So glad I called. The hotel did not have any note of that. We could have lost our rooms.The second complaint I have is that I requested 2 rooms for a hotel in Sonoma for one night. When we arrived at the hotel to check in they only had reservations for one room. Needless to say the hotel wasn't even in Sonoma. (40 minutes away). I tried to contact Palmer Travel and they were closed. No number for emergencies. (I left a message) After 30 minutes of holding up the line and being embarrassed we finely got a second room. (Hats off to Ryan at the hotel. I believe he worked harder than Palmer Travel)Palmer Travel did call me back the next morning. However, there is a 3 hour time difference on the West Coast. My cell was ringing at 6:15am. When I called Palmer back and spoke with a rep I was assured that Palmer did everything that I requested and that the error was on the third party travel agent. If you put your name on a document than you should make darn sure everything is correct.We have been home one week and I have not heard from Palmer Travel Agency. I do not feel that this is any way to keep customers satisfied.
-
October 2018 by Patrick McHugh
First impression!! This is why people now book flights online instead of going to an agent. I walked in and an agent named Todd asked me what I wanted. I wanted to book a flight. I told him and I sat at his desk for 10 minutes while he said and did nothing. No introduction, no conversation; VERY poor customer service. I was there, feeling frustrated because I knew I was wasting my time, when he basically told me there was no advantage looking for a flight to Asia through him. A total waste of my trip to their office. Do not waste your time as well!
