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March 2024 by Aimee Dubell
This place is a joke. My friend booked us a couples massage in like November of last year for feburary 18th of this year that's a 4 months out appointment well we get a text the day before that someone called off so that we couldn't get our massages. I guess it is no big deal, so we rescheduled again for March 29th next Friday the day they canceled the first one. We'll my friend got another text today, the 22nd of March, that one of the people giving the massages is out until may 17th. This is ridiculous. And not a good business. If you're planning on going here, don't even waste your time they will just reschedule you over and over.
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March 2024 by Elizabeth strohscher
Had a 90-minute appointment with Alex. OMG, he has magic fingers. It was one of the best massages I have had and will definitely book agian with him.
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December 2023 by ARuth Sussex
I was a member for years. During Covid closure I continued to pay membership fee to support the business. After they reopened I had issues getting appointments so I opted to end my membership. I had accumulated a lot of massages from over the period they had been closed for Covid but when I called to schedule an appointment they told me I couldn’t use the massages I had paid for with membership charges because I only had a limited time after ending the membership to use the accumulated massages! I explained to them the situation and they didn’t care at all. Nice! Terrible customer service.
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November 2023 by Bethany Suntheimer
The services are good...ive been a member for years, but honestly anymore I cannot even get someone to answer the phone so I can make an appointment. This is a business... pretty ridiculous. I've given up making an appointment countless times because I literally cannot make one.
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November 2023 by Nickalas Riffle
I am canceling my subscription. Used to be able to call when I had a day off now, they can never seem to get me in without a weeks notice
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November 2023 by D
Alexandra was great!
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October 2023 by Marilyn Vaughn
Zack is the real deal!!!! Awesome!!Tip him large! He is worth it!!!
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October 2023 by Ramatu Johnson
What can I say? This massage envy location is the best. Starting with the booking service when I called to the actual massage. The process was wonderful and seemless. The ladies at the front desk were friendly and attentive. No, wait, time for my appointment once my intake was completed. My massage was wonderful, Alex has miracle in his hands, seriously. The checkout process was fast and easy. I will definitely be going back.
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August 2023 by anna reid
I had scheduled a 90 minute massage last week. I drove an hour to get to Massage Envy and somehow they deleted my appointment. It wasn't even 11:30 and the receptionist was stupid and kept giving me options for later in the day. Like driving one hour out of my way was appropriate.
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July 2023 by Elaina Kirkpatrick
I got Sam and she did absolutely amazing! I couldn't have been more relaxed. The people there are great and super kind!
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July 2023 by Carrie Horner
Incredibly hard to transfer balance to a friend. Membership not worth it. What you are verbally told and what is in the fine print of the signed agreement is different.
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June 2023 by Mark Lamielle
My wife just had a massage and she came out worse than when she went. One leg and one arm did not even get massaged. I paid for the exfoliating hand treatment and they literally just rubbed her hands with lotion and that was it. The woman (Pamela) was loudly chomping on a mint the whole time. When she tried to use a gift card they gave her an attitude about not having a barcode. Well, we never got a barcode when I purchased it so I don’t know what to tell ya. The head massage was just a woman pulling her hair and called it “moving the scalp around”. The counter women were loudly talking about their “tinder” the entire time she waited. If I could give zero stars I would! And I’m sure I’ll get a smart response to this review considering the quality of customer service she just received. I recommend NO ONE go here!!!!!
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May 2023 by jennifer
Elyse was absolutely the sweetest. She was very informative and patient with my questions. My massage was with Bill and he did a terrific job. I highly recommend coming here for the warm welcome and great service.
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March 2023 by Mark David
This was an amazing experience and completely reset my overly contracted muscles. The wait was reasonable and my therapist, Carol, not only did an incredible job but also provided me education on stretching that will help in my recovery.My only recommendation is that they purchase a higher quality linen yo coat the table as it never felt luxurious and initially felt very itchy.
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February 2023 by Salvatore Russo
I had such a great experience today after a 6 year hiatus! I was paired up with Shane after requesting a deep tissue massage on the app (and found an opening in just 2 hours from when I was booking which was super convenient). Shane provided the perfect amount of pressure and gave me substantial relief in my current problem areas. He was further super kind in answering my many questions. Shane is super professional and a good dude. I personally look for someone I feel comfortable with to help me relax as part of the massage experience as I always feel a bit nervous and self-conscious. I felt at home, like I was talking to an old friend. I started a monthly membership back up today and wouldn’t have done so had my experience not been so positive. I look forward to again making Massage Envy a regular part of my routine. Thanks for such an awesome experience and thanks also to all the ladies in the front desk/check-in area. Top notch experience from the moment I walked in to the moment I left!
