Liberty Ford Canton is a well-regarded dealership in Northeastern Ohio, known for its commitment to customer service and employee satisfaction. With over 35 years in business, the dealership has built a reputation for handling service needs with a personal and professional touch. Customers appreciate the attentive and empathetic approach from management, especially when issues arise. Many have shared positive experiences, particularly highlighting the exceptional service provided by staff members. For instance, one customer had a notably improved experience after switching service advisors, praising the new advisor for her communication and follow-through. While some customers initially faced challenges, including repair costs shortly after purchasing a vehicle, the general manager's willingness to address concerns and offer reimbursements demonstrates a genuine care for customers. Additionally, the body shop continues to deliver reliable service, maintaining a standard of good work at reasonable prices. Overall, Liberty Ford Canton stands out for its dedication to creating a positive experience for both customers and employees, living up to its motto of "good people doing business with good people."
Bought a 2022 F150 from them yesterday and had a great experience all throughout the buying process. Showed up at 4:30, left in under 2 hours, filled up the tank for me while I was waiting. Very satisfied overall with the purchase and the entire process.
August 2024
Excellent dealership to work with regarding service. Not all dealerships are alike they handled things personally and professionally without treating me as a "sale". I disagreed with a smaller service performed and upper MGMT was empathetic towards my situation and customer service agent professional as well.
August 2024
Connor and Nick were awesome helping me get into a new truck, did everything they could to get me what I wanted and even stayed over past closing time to help me, awesome people!
