JCPenney is a large store with a great selection of apparel and home goods. Customers note it has a bright, well-organized interior with helpful and knowledgeable staff. Many find good bargains and full shelves with great size selections. However, the store is consistently described as too hot and muggy, making the shopping experience unpleasant. Checkout and return lines can be very long, making it a poor choice for those in a rush. Some shoppers report difficulty finding items listed as available online. While many have shopped there for years, others say they will probably just stick with ordering online.
