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February 2024 by Michael Fettman
Up front and honest regarding not needing a wheel alignment at this time. Very much appreciated.Sincerely,Michael
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February 2024 by Heidi Neil
Very knowledgeable and friendly staff working there.
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January 2024 by Nikki Brinkman
Tires are wonderful, customer service and wait time is horrible.Made an appointment to purchase and install new tires on my car. Was told to be there at 11am and that it would take around an hour and a half. My husband and I had to wait 20 minutes to check the car in and were told they would call when they were done. We walked to lunch and two and half hours roll by I call to get an update. Was told there was an issue with a car so it was taking longer then expected (they have like 6 bays, how does an issue with a single car affect the other 5 bays?!) Anyways, after being told it would only be another 15/20 minutes. We head back to the store. (We do not live close, we were walking around to near by stores trying to kill time). Another hour goes by before my car was finally finished.I will say in the end. The manager gave us a free alignment and a small percentage off the tires/install. But still very frustrating wasteing an entire afternoon and absolutely no communication with customer service. Will not be visiting again.
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January 2024 by Jeffrey Wilkof
My family and I have been customers for more than 10 years; this is an outstanding operation from start to finish; scheduling, customer service, quality of work, scope of work offered; pricingOUTSTANDING!
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December 2023 by Evie Welch
Friendly, knowledgeable and fast!
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December 2023 by Michelle
I liked the professional and honest approach your employees exhibit in a fast-pasted, hectic environment.
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November 2023 by Daniel Staub Still
purchased tires from Tire Rack and had them installed here. Went BAD at first as when I tried to confirm the appointment Firestone had cancelled without contacting me. Next appointment worked out fine.
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October 2023 by Judy Threats
Went in had my car inspected got paperwork and left. Then noticed the plastic piece under the car was hanging. Call back in and was told to bring the car back even though they said they didn't do it. Well to look at anything underneath the car you have to remove the plastic piece that's covering everything. So they put it back up like it was supposed to be no charge. So I scheduled to have new tires put on. When we pick up the car there was lights on about the tires so we question why the lights in when they wasn't on when we drop car off. They told us to drive the car 15 miles and it would reset itself. Well that didn't happen. It was reading The tire pressure monitoring system fault. So took the car back the next day. Michelle the lady at the desk was very rude. Tired to tell me one of the sensors was bad. I told them I wasn't paying for nothing because there was no lights on my car before they got it so I was told they change the right front passenger sensor after Michelle call the police and told them I threaten her and that wasn't true only told her I wasn't paying for anything. The guy working on my car was rude also told me I will not tell him how to do his job and then said they don't even have the equipment for a Jaguar so I ask them why would you touch the car knowing you don't know what your doing and he walk away. So once police came they talk to me and of course I had to leave with the lights still on my car. I called corporate they took a report and told me the area manager would call me. Well still haven't gotten that call. I called the manger the next day he listen and said I'll take care of you. So I took my care to Jaguar dealership to see why the lights was on. They found out that they didn't change the sensor on the right front but change the one on the left front and it was giving off bad signals. So got to order a new sensors. The owner did say he would pay to have my car fix. It's costing them almost $500 to have Jaguar fix their mistake. This could of all been avoided if they 1st had of been honest that they could not do the work and 2nd if they had of just listen to what I was trying to say instead of being defensive about they didn't do anything wrong. Firestone did not know how to reprogram the brake system but instead of just saying that they made it like it was my fault and called the police and lied. Still waiting to here from corporate. Will never go back and will tell everyone I know not to go there. Horrible customer service and Michelle should not be working with people's.
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October 2023 by Drema Dixon
Michelle & Tom were amazing! We were an hour away from home & noticed a thick piece of metal in my tire & came here a half hour before closing on a Saturday. They were so helpful and got a new tire put on & finished it before closing at 6PM. Amazing customer service!Service: Tires
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October 2023 by David Dennison
The tires warranty and service around. Been going there over 20yrs.
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September 2023 by Darren McGrath
Only been there once after having my catalytic converter stolen at the local comfort inn while visiting the football hall of fame . While there wasn’t anything they could do to help fix the car , they were a huge help with getting us in contact with car rentals . Very friendly service !!!!!
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July 2023 by Tina Ingram
Great service, honest guys. Fast friendly work. Great tires at a fair price!! 10 out of 10!!!!
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July 2023 by Brandon B.
Absolutely terrible. Scheduled an appointment for 2pm and the truck sat where I parked it in the parking lot till 3:30. Then a 20 minute job turned into a 40 minute job somehow. Don't recommend
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July 2023 by SCUMDOG FISHING
Got new tires. Great service and friendly staff.
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May 2023 by Ryan Frederick
Two bad alignments on two different cars. Brought my car in for front tires and an alignment and my steering wheel is still crooked. My girl Brought her car to them to have her wheels balanced and an an alignment and somehow they managed to make her car drive worse. Also they tried to sell her a bunch of unnecessary stuff.Services: Tires