CVS is generally appreciated for its friendly and helpful staff, especially during overnight shifts when employees are cheerful, professional, and patient. Customers have shared positive experiences with the courteous cashiers and pharmacists, noting that the employees often go above and beyond to assist, even during busy times like Christmas Eve. One customer highlighted the helpfulness of the staff during urgent situations, such as dealing with a pet’s emergency or last-minute financial needs, emphasizing the staff’s effort to put a smile on customers’ faces. However, there are some concerns. Customers find it difficult to contact the store by phone, making it hard to quickly get prescriptions or assistance. Additionally, there are complaints about a pharmacist who appears to disregard customer privacy by loudly asking for personal information in a way that can be overheard by others. This behavior was perceived as impersonal and aggressive. Despite these issues, many customers acknowledge that the store offers good deals at times, especially with a rewards card, and they generally have positive experiences with the staff in-store. Overall, CVS is seen as a place with hardworking employees who provide helpful service, though some operational and privacy concerns remain.
