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July 2024 by Beth Bradley
The young man was helpful in helping replace our phones and help me select a Clickr for the back of my phone. Good communicator.
We are happy with the experience and our new phones.
Elizabeth A. Bradley
P.O. Box 117
Lithopolis, Ohio 43136-0117
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June 2024 by Tracy Cannady
Came in late and Noah helped me and ended up staying late due to some problems with my old phone. Great service and a very nice associate.
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June 2024 by Aaron Leith
Terrible customer service. I will never go back to this store. Take your business elsewhere.
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June 2024 by KB LIMO
Misleading store and no idea how to explain about any situation. Lots of lies on selling phone and service. I prefer anyone not to shop there.
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May 2024 by Hanna Detwiler
My husband and I had great customer service today while switching phone plans and getting new phones. The guys who work here know their stuff, are extremely patient and helpful, and they make sure you know exactly how much everything will cost up front.
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April 2024 by Conrad Jackson
Loren and Dustin provided excellent customer service and product knowledge.
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April 2024 by Loretta Gilkerson
Great service and help
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February 2024 by Dana S
Still charging me for a phone we paid off. Stopped in twice - no call back tho they said they would resolve. Call phone on google and goes to a foreign call center who never connects to actual store.
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February 2024 by Dean Mcknight
Lauren was great. Very knowledgeable and answered all our questions.
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February 2024 by Holly Dolence
Dustin always provides exceptional service. He is honest and open about what to expect, and doesnt try to sell me things I don't need. He is quick and efficient and I never have to spend hours there when setting up a new phone.
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January 2024 by Sarah Evans
Don’t try calling them. I was put on hold forever and did not even get help with my question
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November 2023 by Walter Kalinowski
Canal Winchester Verizon provided excellent customer service to me on 11.20.23. Noah W was an excellent representative for Verizon. He was clear and direct with his communications. Noah listened intently to my explanations and provided answers/results in a truly calm and collected manner. He is quite the professional and I highly recommend seeing Noah W at the Verizon store in Canal Winchester.Walter K
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October 2023 by Lorrie Moehrman
I still had an I-phone 7 because I was hesitant to change. I went to the Verizon store to see what I could do. Keifer was so nice and explained everything in a way that I understood. I purchased a new iPhone and want to let him know how much I appreciated his help. He is so knowledgeable but never explained things over my head to demonstrate his knowledge. I really appreciated that. He is an asset to the store.
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October 2023 by Mason Boyer
Excellent customer service helped me above and beyond to help me with a new phone and explaining to me about everything to where I could understand
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October 2023 by Matthew West
When my wife and I walked in to the store to trade in our devices and switch to Verizon, the associate appeared nice and genuine. However, after making the sale, he became incredibly rude. My wife returned to exchange phones since she didn't like her new phone and was told that she couldn't be helped due to the associate having a baby at home and he would have to leave late if he helped her. She walked in the store 2 hours before they closed...When she went back the following day, she was told "well, you just want everything for free" in a rude tone when she asked about the extra phone fees that we were originally told were being waved.As of now, the associates have verbally harassed and insulted my wife twice. This store is incredibly unprofessional. When we went to another location, they knew exactly what we were talking about when we mentioned the Canal location and there employees.Avoid this location at all cost. It's a shame that such a reputable company allows locations like this to exist.
