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“Went in to check out a new phone, and Trent was so incredibly helpful! He explained the difference between the models and had the one I wanted in stock that was fully charged, he explained the process as he breezed through everything. All contacts and apps successfully transferred. The whole time, incredibly professional and friendly. This is not the only time I have been into this store, and every time I have gone in every person who has been there has been helpful and knowledgeable. Today it was Trent, and he was wonderful! I went home not only with a brand new phone, but also a new Internet gateway that works better than the one I had before, and he set everything up so when I got home, all I had to do was plug it in! I highly recommend T-Mobile and specifically this store - Thank you, Trent!”
“I Want to say thanks so much to the Rep Miss Daeja she was beyond extremely helpful to us she went above and beyond and was very patient with my sister and I while we were having a brief time blocker with a situation she also explained everything to us very detailed information that could help us in the near by future and the discount that was provided was beyond extraordinary mind blowing prices for being a loyal customer thanks so much miss daeja for all the help ten star visit and one of the best reps on the east coast”
“I stopped by Boost Mobile today! I saw on Facebook they were doing an event. Visit with Santa and they were handing out free toys! We took our 2 year old daughter! It truly was so so nice! She has talked about it all day! Is was so great! It truly was. I was worried pulling in they would try to pitch us. Which I would if totally understood if they did. But they let us enjoy the time with our daughter! And visit with Santa. Gave her a free toy! It was awesome. All the staff was amazingggg!! Truly amazing! My contract is almost up with Verizon and I do plan to check Boost out! Thank you for today Boost Mobile! ? ? Your Santa was amazing! My daughter even thought it was cooler that he was sitting in a snow globe! Thank you!! ?”
“Miss Liyah was a fantastic help. She helped get a new phone after i lost my old one. All my files and contacts were recovered remotely. Great service and professionalism.”
“I just got a new phone this month at another location. I went back to that location with an issue but they could not fix it. I stopped into this location today and Yanni had me all fixed up in just a couple of minutes. She was both knowledgeable and friendly. Not something you always find. I left very happy. Thank you Yanni!”
“Stopped in boost mobile to get my phone unlocked Ty was quick with the help He gave me Glad he been with the company so long he was already aware of what to do.that guy deserves a raise and a bonus the best phone guy ever”
“The most knowledgeable staff in the area. The staff takes a minute to understand the need and can alway fix most anything, including issues taken to another store before seeking them out.”
“John and Kayla at New Albany were awesome.Chris at Reynoldsburg was great also, between the 2 we have better plan and they worked to make us satisfied.Thanks T-Mobile for dedicated employees.”
“I had a problem when a salesman at Walmart changed me to T-Mobile. I went to this T-Mobile store were Aaron was a true professional and took the time to resolve the issue. Thank you Aaron and keep up the good work.”
“I was impress with how quickly the report.
Despite a busy shop they managed to fix my screen within a few hours . This quick turnaround was extra peace of mind.”
“I am saving the 5th star to when we actually get service. I will be ditching Breezeline. I was waffling between TMobile and Spectrum. T Mobile now has the edge thanks to Yanni. Why? She did not try to oversell us. Spectrum kept trying for all those add ons, like TV packages, repeatedly. Dont need them. Yanni listened to what I WANTED. I like they have a gadget kinda like my router modem, at no cost to me, that I just plug in and move it around the house to find my best reception. Apparentally it is an easy install. I really like that I dont have to keep an eye on my fees and beg retention not to raise my rates. Big plus there. I am dreading canceling Breezeline because I am sure they will transfer me over and over until they finally get that I am done with Breezeline. I have my eye on two things...my cell and my internet. You will always win if you keep my charges stable. Spectrum is only slightly cheaper...for a year. Then up go the rates. I wasnt looking for gaming speeds. Just internet, enough to stream, enough to read my newspaper or ask Alexa a zillion stupid questions. Looks like T Mobile for me thanks to Yanni's expertise. She didn't oversell me.”
9:00 AM - 5:00 PM
1980 Alum Creek Dr, Columbus
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“The boss n team are great at what they do I would not go anywhere else thank you for a wonderful job n I know do to ya be busy busy but ya seem to make it work thank u”
“Stopped in today with my wife to switch from AT&T. AT&T never game me the same bill. This store gave me an amazing deal and had some of the best customer service ive seen in a while. Abby was amazing, this staff is nice and cares. Highly recommended this location.”
“Very Good Experience! Alex was wonderful to work with both times we were at the Verizon Location here in Reynoldsburg. She was very attentive to our needs and did everything possible to help us and make the experience good. We have talked to multiple representatives and managers online and on the phone, no-one was as helpful or knowledgeable as Alex. Keep up the good work!! Go to store for any Verizon needs!!”
“When you have to find a different store to pay your bill and don't have to put up with offended work that gets an attitude because you tell the truth. Great service and the kiosk even worked and took cash. Please learn some manners from this store Whitehall location. Thank you.”
“I went there right after work to do an exchange of equipment and saw that the waiting time was ridiculous!Some people expressed their frustrations for waiting an hour and agitated with the fast approaching time to be elsewhere soon!Rather than joining the "Miserable Members" crew, I had signed in and then went window shopping at the store next door!But when I returned, those still sitting & waiting informed me that some people had left, and also how they had the privilege of watching various employees' shifts end and then walk right out the door too with NO ONE to replace them!The store had only 1 employee to work the floor and she took HER TIME!!! Although she did the occasional rolling eyes at the mumblings, she remained professional and took care of the next individual with maturity!!!She also kindly referred those who were making payments to the kiosk on the side... That stunt deflated about 4-5 people's bubbles of anger!It had also bumped me up to a single digit on the waiting board, caused my waiting time to be cut to less than 15 minutes...Then not long after I was the one walking out saying,"Good Evening" to those who signed in after me!”
“When you have to find a different store to pay your bill and don't have to put up with offended work that gets an attitude because you tell the truth. Great service and the kiosk even worked and took cash. Please learn some manners from this store Whitehall location. Thank you.”
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“Thank you so much miss Daeja for helping me I came in today because my brand new phone wasn't working and miss daeja informed me on the software updates and the storage of my phone so thank you so much for the kind service and the information I'll be back to see ? her for any other problems ? if they occur in the near by future”