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July 2024 by kissy Lepage
I came in to get help because my phone wasn't charging, I was greeted by Jordan !!! We discussed issue, I have insurance on phone, Jordan asked if I wanted to order a replacement phone or if I'd like to upgrade as I was eligible !! Looking at new phone I decided to go with it ! Jordan got phone , transfered info and data ...I was in and out in 25min. This was the second new phone I've purchased with Jordan as my sales rep and she is awesome!!! I would recommend Jordan to everyone !! She needs a raise, she knows her equitment and is beyond helpful !!!!!
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July 2024 by bigchew2
Very knowledgeable staff
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July 2024 by Taylor Mc
After the atrocious mess that the new Phila location put me in, I reached out to Jordan Carr and she helped me tremendously. She answered all my questions thoroughly and completely understood my concerns and wanted to help me. I absolutely recommend Jordan. If I choose to stick with verizon, I will now be reaching out to Jordan for any further assistance if I need it!
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June 2024 by Gerry Beckner
Sam was great. No pressure to make expensive purchase that I didn't need or want. I told her what I use my phone for and she recommended an affordable phone, transferred my apps and info and I was on my way.
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May 2024 by Daniel Carr
Fast and friendly.
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April 2024 by Angela Stanley
Love this location. They have always been friendly and helpful. Excellent service.
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April 2024 by Theresa Jefferis
Very appreciative to Levi for helping me obtain a phone suited for my needs.
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March 2024 by Tracey Cummings
Levi has helped me twice with a new phone now. I wouldn't want anyone else to take care of me. He's about my sons age and is very respectful. He's so knowledgeable about the phones and services. I don't like that I have to go there but it's so worth it. I love all the people at Verizon store Cambridge ohio.
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February 2024 by Diana Dull
he explained and gave cost right up front very informative
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December 2023 by Jill Quillin
These guys are pros! Conor and Jordan helped lower my bill and got me into a new phone. Definitely coming back!
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December 2023 by James Jordan
This store is amazing! Ryne and Jordan are my go to employees anytime I need something with my phone. They always go above and beyond to help and are always so friendly and caring. The new store looks great as well!!!
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December 2023 by Giselle Wells
I am completely appalled and dissatisfied with the service received at this Victra location.On 11/22/23, I went into the store due to having troubles with my mobile jetpack and dealt with store manager Ryne. I told him I tried contacting Verizon's customer service numerous times and kept getting an call transfer error message after successfully going through the automated system prompts. I also brought in the mobile jetpack, in hopes that there was something he would be able to assist on a more technical aspect. Standard operating procedures, he asked for my telephone number to gain access to my account which triggered the text message with the link to authorize access. I clicked the link and Ryne placed my jetpack on a store charger in attempts to get the device to turn on while connected to the power source. He stated the device was unresponsive and I needed to contact customer service myself to get the issue fixed or the device replaced. I informed him that this will be the 4th request for a replacement device and I was not happy that these devices do not last. He suggested that either I pay off my current device balance and purchase a new one in the store or call customer service.Frustration mounting, I asked him how many months I had remaining on my service agreement until I can cancel all 5 lines altogether and he was quick to inform me I can cancel at any time; all I would need to do is contact customer service because they cannot cancel services at his location. He went through my account and gave me the dollar amounts I would need to pay should I choose that route and stated that the closest corporate store location is New Philadelphia. I thanked him for his time and walked away. Shortly thereafter, I quickly returned to this Cambridge store having still not being able to get through to customer service and asked him for a better phone number for customer service in which he provided it to me.On 11/27/23 I received an email from Verizon that stated my account change notice was available. I didn't think anything of it as I thought to myself maybe it was due to the fact that I recently did the device return/replacement. Then I started getting text messages about finish setting up a Walmart+ account. I thought it was spam. I deleted and reported it as junk but other users on my account stated they were getting the same messages which prompted me to take a look at my Verizon account.To my surprise, there were UNAUTHORIZED services added to my account. I called customer service on 11/5/23 and spoke with a CSR at length who informed me that the changes were requested on 11/27/23. I told her to remove and delete them because I DID NOT request them. I logged into my Verizon account and found a document from the Victra Cambridge store on 11/22/23 with an effective date of 11/27/23. At no point in time did I ask Ryne to add Walmart+, 2TB Cloud Storage, 100GB Mobile Hotspot and to reduce my jetpack plan to 15GB. I returned to the store on 12/6/2023 to find out why I have a service document in my Verizon account stating that these items were added without my authorization.While speaking with Ryne, he was extremely condescending, demeaning and passive-aggressive with me. He asked for my phone number and wanted me to click the link to authorize access to my account and I told him the last time I did that with him there were fraudulent charges on my account so I am hesitant in doing so. He said "If you wont allow me access, I cant see what the problem is to fix it." I asked him to allow me to finish voicing my complaint and he said to me "If your going to be like that then I will have to ask you to leave." I asked him how the services were added to my account and he stated it could've been a "System Glitch."If this completely unethical and frankly illegal way the store manager Ryne, is choosing to lead a team & do business in hopes to make quota or a Christmas bonus then my rating of 1 star is far too high for this location. If I could rate this store 0 based on
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November 2023 by Tana
Excellent!
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August 2023 by Michael Sarap
Knowledgeable and pleasant rep. Very cognizant about the time it took to complete transaction.
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July 2023 by Gary Campbell
Very friendly and most helpful.
