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January 2024 by Charlene Herrmann
I appreciate the reply back however it would be better if u had no bugs or u can give me some of my money back
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January 2024 by Faith D
Very clean. Somewhat dated. Staff is always courteous and helpful. Nice breakfast options. Easy in and out to shopping on Southgate and downtown and literally 1 minute to I-70 and I-77 interchanges.
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January 2024 by Beth Greimann
Ashley greeted us with water and a snack pack. Room was great, very comfortable. Hot breakfast was delicious. Very nice staff.
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December 2023 by Jake Yardas
Bryce was very helpful looking for rooms for us and helped us get checked in when we really needed a room! Thank you again!
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December 2023 by Steve Wickenheiser
Awesome stay at this Hotel.Check In and Out…. Was easy and quick.Very clean and this is my go to hotel when I am traveling West of Pennsylvania.Well Done!Rooms: Clean and refreshing.
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November 2023 by Heather Upchurch
Great stay, clean room. Used digital key and app to check in so we didn't have to stop by the front desk. Massive desk in room. Great breakfast as well.
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November 2023 by Hilary Gore (JHGTravels)
Evening staff was flustered and overwhelmed, but accommodating. Made everything work out for us but he looked stressed. Morning kitchen staff was extremely kind and friendly.
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November 2023 by Mary Esposito
Would 100% stay here again. Everything was clean and comfortable. Wonderful staff. Great location. Ambient noise was not distracting despite proximity to the highway. Great destination overall.
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November 2023 by Cam
Had an incident happen in the parking lot with a trailer sideswiping my rental vehicle causing significant damage. Once discovered I reported the issue immediately to Michelle who was on duty at the desk and was WONDERFUL. She came out inspected my vehicle and made an incident report. She was able find the driver of the trailer and she told me to follow up with her boss, in the morning. When I went to speak with her boss he didn't really seem interested in helping. I showed him the damage and asked him if he could please reach out to the driver since he had their information. I went to get ready for my day and went back to check with him and hour or so later and he didn't contact the driver at all-- instead told me that he "couldn't find the owner" Michelle was able to find it, why couldn't he? When we told him where to look he instantly found it, called the owner (went to voicemail) and said that he didn't pick up. He didn't bother to call the room or offer and other type of support. Horrible customer service. Why does a guest have to be on top of you to do your job? Upon departure, I went to ask the manager/boss who i believe was named Matthew, for the name of the night clerk, he was standing at the entrance of the hotel smoking a cigarette with two other associates. Gross. Bottom line, if you have an incident happen here, good luck. Also, give Michelle a raise
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November 2023 by Donna Conklin
Good location, but after driving many hours for 3pm check in our room was not even ready! Had to wait an hour due to staff shortage? Poor excuse, room was located directly next to pool with music playing and open until midnight.Safety: Side entry door to parking lot did not even lock, no room key entry needed
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November 2023 by Toni Egle
The employee that was working on Friday, November 3, 2023, was absolutely wonderful! Something went wrong with my reservation I made thru Priceline and she was so helpful with my situation. She couldn't find my reservation because the third party app I used had yet to communicate with the hotel. I had been driving for a long time and was ready to just rest. She made my daughter and I feel comfortable enough to make the right calls to get it fixed. She was so pleasant and apologetic, even tho she didn't do anything wrong. She was by herself and things kept happening. She was very professional while answering the phones and trying to help me, at the same time. The room was comfortable and accommodated all of our needs. The service was excellent! She deserves a promotion!
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October 2023 by Dan Devitt
Clean and quiet, beds were comfortable and the breakfast was great!!
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October 2023 by Pat S
We didn’t stay here, but we stopped to use the restrooms. Staff was really nice. Definitely a high quality, clean, and well maintained hotel. I’d highly recommend staying here.
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September 2023 by Kevin M.
My wife and I stopped here as we were wrapping up our East Coast swing vacation. Outwardly the hotel looks terrific and well-kept. Checking into our room (100) showed there was some wear on the furniture including the seats. Standard size pillows on a king size bed? What's up with that? And then, when we went to bed, we found a sheet that barely stretched across the king sized bed. Perhaps a standard or queen size sheet? There was some issue with contactless check-in via the app. We weren't able to actually check in until pulling into the hotel parking lot and the digital key was not ready. Asking the front desk person about it, the response was, it was just finished being cleaned. The overall breakfast was fairly nice and the coffee fresh. Well getting around before leaving for the day. My wife noted that the hairdryer had a partial open in the wire and was working intermittently.
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September 2023 by Harriet Stopyak
Very satisfied! Staff was extremely friendly and helpful and they had the best ever complementary breakfast-good variety of choice and hot and
