CVS, a well-known pharmacy chain, has received mixed reviews from customers. While the store itself is often described as nice and the staff as polite, the pharmacy experience can be inconsistent. Some customers report helpful and patient cashiers, while others faced long waits and difficulties getting their prescriptions filled, even after multiple visits. The pharmacy's communication methods, such as text and email reminders, are also unreliable. However, the business has shown improvement, with one customer noting a great improvement since their initial negative experience. Overall, CVS provides a varied customer experience, with the store's amenities balancing out the challenges in the pharmacy department.