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July 2024 by Kyle Waitkunas
I hate having to leave bad reviews, especially for local companies. But the owner of this shop must know this one is coming. At the very least, he is dishonest and will nickel and dime you and milk everything out of you if you aren't a professional mechanic yourself and can tell him when things aren't necessary (I'll expand on this below as well). At worst, he is negligent and would not accept responsibility for the damage he caused.
1. Took a car in to get new brakes and rotors. Shimmy in the steering wheel was the only symptom. Zero other issues. Seems simple right? New brakes. New rotors. Easy-peasy. Nope. He said he needed to sandblast the calipers too (not a cheap process). We said ok fine whatever, thinking that was the extent of it.
2. At completion, he somehow was able to figure out a way to charge us $1300 to simply have new brakes and rotors installed on a Toyota sedan. Pretty impressive honestly (in the worst possible way - will break down the nickel and diming later). We weren't happy, but whatever.
3. Now the real issue at stake here. Within a few days, we began noticing a new issue with the brakes that most definitely did not exist before. I posted a video of the issue to an auto mechanic related Reddit. They said it seemed like a speed sensor/ABS sensor was damaged or faulty - which is interesting, considering this mechanic just got finished dismantling the entire braking system a few days prior. Quite a coincidence, no?
4. Returned the car and informed him that he caused this issue - it did not exist before and he literally just got done working on the precise area of the sensor in the car. Not only did he deny that he caused this issue, he charged us $300 and 6 labor hours to diagnose something I was able to catch on video within a matter of minutes. He would not release the car until we paid the $300 in diagnostic fees. At this point there was no way we were letting him touch the car any further. (Reddit speculates that maybe he negligently beadblasted the calipers while still attached to the speed sensor. This is speculation though, there are plenty of ways that he could have damaged the sensor).
5. I ended up posting all of this to the auto mechanic reddit. There were hundreds of mechanics across the country that chimed in on his work. Here are some of the reasons to avoid Great Deals Auto Care based on the feedback of the mechanics:
*He will nickel and dime you. A lot. To break it down more:
1. Diagnostic fees are not rolled into the repair fees that other mechanics will waive if you perform the repair there.
2. He charged us to remove the rust from new rotors (this was the most outrageous part to the other mechanics - they simply couldnt believe he charged for this).
3. He charges a 4% credit card fee, otherwise its cash only. Not many people have exactly $1327.29 or whatever it came out to in cash, so that leaves us with a card. Reddit pointed out that the most expensive credit card from a merchant standpoint, American Express, doesnt even charge that much for their swipe fee, so this shop is making money on you for simply using a credit card (MAKING money, not just breaking even on the swipe fee).
4. He's among the more expensive repair facilities, even in HCOL areas. Not THE most, but up there. Numerous shops around the country said they would have done the work for quite a bit cheaper and were pretty surprised that a rural Ohio shop would charge so much.
So to sum up:
Took the car in for new brakes and rotors. It costed me $1600 to leave the facility with new brakes and rotors on a Toyota sedan. Actually unbelievable. But now I have a broken speed sensor caused by either the mistake, or the negligence (...or perhaps intentional?) of Great deals Auto Care.
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May 2024 by charmane schoonover
Honest
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February 2024 by Mike Domer
First time customer, Zach does phenomenal work and he really pays attention to detail.He's one of the most genuine and honest mechanics ive ever dealt with and he left me confident that the job was actually done right.
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October 2023 by Don James W
Professional and honest service.
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July 2023 by Justin Edwards
Zack is super friendly and really knowledgeable about cars. He's the only one I trust with my vehicles.
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October 2022 by Rachelle Falcon
Very considerate take great care of your vehicles and answer all your questions
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July 2022 by Madelyn Becht
Zach was amazing and fast. He was even able to repair work I got done previously by someone else that was incorrect. Thank you!Services: Brakes
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May 2022 by michael Lovett
Great personal attention to detail and a no excuse no nonsense sort of man with a strong knowledge of mechanics.. Fair prices and he is always smiling..thks mike..
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August 2021 by Hannah Moore
In response to your message about me being “clearly mistaken”. To be clear, my review is being 100% honest. I have an understanding of what was on my car when it was brought it. It also was only there for a few days. It was not delayed due the pandemic. Also, when I brought up the gouges, not scratches, on the side of my car that somehow got there when it was under YOUR care, not one of your employees came to look at the car. They were very rude to me and acted like I should have never noticed new marks on my car simply because it is old. I am fully aware of every mark on my car before bringing it in to your shop. They were fresh gouges. Not scratches. That is why I wrote the review that I did and you should no longer expect business from me, my friends, and my family who has been coming to you for most of our car needs lately. These reviews would not have happened if your staff would have been more concerned for my concerns as a customer and actually came to see what the issue was. And you mentioning my parents, they also know that the gouges, not scratches, on the side of my car were not there before bringing it in. Especially because they were so fresh and had no wear on them. Don’t tell me that I am mistaken when I am not the one making a mistakeService: Oil change
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November 2020 by Brenna Dilyard
This review is LONG overdue. Back in July, I got a flat tire while visiting family in Wooster. I was an hour away from home and pulled into Zach's shop without a plan. Zach and his team don't fix tires, but they helped me get my tire fixed as though I was family or a close friend. What a great group of people! I highly recommend. Thank you again, Zach!
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September 2020 by Hannah Osborn
In response to your message about me being “clearly mistaken”. To be clear, my review is being 100% honest. I have an understanding of what was on my car when it was brought it. It also was only there for a few days. It was not delayed due the pandemic. Also, when I brought up the gouges, not scratches, on the side of my car that somehow got there when it was under YOUR care, not one of your employees came to look at the car. They were very rude to me and acted like I should have never noticed new marks on my car simply because it is old. I am fully aware of every mark on my car before bringing it in to your shop. They were fresh gouges. Not scratches. That is why I wrote the review that I did and you should no longer expect business from me, my friends, and my family who has been coming to you for most of our car needs lately. These reviews would not have happened if your staff would have been more concerned for my concerns as a customer and actually came to see what the issue was. And you mentioning my parents, they also know that the gouges, not scratches, on the side of my car were not there before bringing it in. Especially because they were so fresh and had no wear on them. Don’t tell me that I am mistaken when I am not the one making a mistake
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September 2020 by Hannah Lee
Don’t go to Great Deals for ANY car needs! I took my car in about a month ago and I found GOUGES on the driver side of my car that were not there before leaving my car in the care of the workers at Great Deals. When I brought this to the attention of the man at the desk checking me out for MY OIL CHANGE, he had an attitude, was very rude, and said “Your car is 10 years old. You should expect some scratches on it”. I waited about a month to write a review because I was waiting to see if they would own up to this mistake after I brought it to their attention. They have not. I will never go to their company for anything related to my car again, and neither will any of my friends and family.
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September 2020 by Ron Hawkins
Zach did a great job my car repairs.
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May 2020 by Derek Henry
Great work and honest prices.
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March 2020 by Helen Shore
In a good location close to home. Great customer service, good prices, quality in repairs and upfront and honest about what needs to be done.
