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June 2022 by Bryan Vidmar
I needed mulch delivered asap and the people there made it happen. I believe his name is Brian. It's really nice to know there are still good people out there. I will definitely be a customer again.
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October 2021 by Jessica Tutogi
We've bought wood twice now. Friendly and prompt service. The quality is great and burns well. Also of note, both deliveries were considerate in that it wasn't just placed right in the middle of our driveway. It was thoughtfully placed towards the back and to the side so we could still access the driveway/garage. That was most appreciated and not asked of you. Honestly, I wouldn't have thought to ask that of you guys but I'm grateful for that. It was most appreciated! Thank you!
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July 2021 by Steven R.
New Name: We Care Denali LLC was kind of confusing at first, but the service was spot on as it's always been in the past! Not only are they flexible with delivery details, but the product is great quality. The drivers are friendly and careful as well!
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June 2021 by Ray Felton
I have used Madden Brothers for years while living in Brunswick. Always great service and materials. The area we have at our new home in Hinckley is much smaller as we have yet to build up the landscape so for the past few years I resorted to buying bags from the store for my mulch. This year I bought mulch and soil delivered from Madden Brothers and it is a world of difference. The all bark mulch looks amazing and the soil is of high quality to build back up the beds and fix some bare spots in the lawn and settling from the newly built house. I would advise anyone I know to put their trust in this company for their landscaping material needs.
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June 2021 by Steve Price
From ordering to delivery as always has been perfect!. The team at Madden Brothers goes beyond expectations. The care with customers is absolutely outstanding!..I received my delivery 12/4/2020 The driver had called my cell which I was unable to answer at the time. Bobby took notice the area that was cleared out and where the firewood racks are located, he ensured to do the best he could to off load the wood exactly where it needed to be placed. (Perfect placement). I appreciate Madden Brothers dedication to the service provided.Will be chatting soon when I need additional wood.Thank you againSteve
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June 2021 by Mark Schmidt
This follow up review was requested by Brian Madden for resolving the unseasoned firewood he sold me that has grown mold and resulted in my one-star Google review.Brian did immediately reply to my review promoting his five-star Google reviews and writing that something must have gone wrong. I understand that mistakes happen and but it’s how you resolve the issue that matters. Any business selling a commodity product for a premium price has to provide an exceptional customer experience to remain competitive. I had three interactions with Madden Brother I’d like to share.1). I ordered the wood on 11/6/20 with delivery scheduled for the second week of December. Later that day I got a thank you email from them with a nice video of Brian and his family. Later I got a second email asking for a Google review for my purchase. I ignored it since the wood had not yet been delivered. Then over the next couple of days, several more emails were received for a Google review. I finally called the office and asked them to stop the emails and take me off their marketing lists. I gave them my email expecting my receipt, which was on paper when the wood was delivered not an inbox full of google review requests.2). The wood was delivered on 12/4/20 and would not burn. I called the office and Tina explained the kiln drying process of first removing all the oak because it was too hard to dry and then the mostly maple and ash are run through the kiln three times. Later that day, Bobby Madden came to the house to probe the wood with a moisture meter with most logs in the high teen/low 20’s with some as high as 37% moisture. Bobby left the decision up to me and I agreed to keep the wood thinking I’d just get more bad wood from them or it may dry in my garage and I would run short season with a refund. I lived with my decision and it burnt by adding other seasoned wood and did not complain until it started growing mold. If Google ratings are so important, Bobby should have insisted on removing or replacing the wood rather than leaving a problem with a customer that eventually resulted in the low review.3). My third interaction was my phone call with Brian Madden which was the most unusual approach to resolving a customer issue I’ve ever seen. He never once apologized for selling unseasoned wood, instead, he played the victim for receiving a bad Google review! He started the call by aggressively asking me “WHY WOULD YOU POST A ONE-STAR REVIEW WITHOUT CONTACTING ME FIRST”? (If they have a CRM system and had he checked my record before the call, he would have seen he already had the chance to make this right). He went on to say: WE ARE A SMALL FAMILY RUN BUSINESS! WE EMPLOY 20 PEOPLE! HOW COULD YOU TELL THE WORLD WITH YOUR LOW REVIEW WITHOUT CONTACTING ME? After about four minutes of hearing about his problem, we finally got around to discussing the issue that caused the low review. At the end of the day, I got a text just saying they would refund my money with no apology.The impression I will always have of Madden Bros. is that they are so obsessed with their Google rating that they have lost the personal touch and concern for their customers that had gotten them high ratings in the past.
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May 2021 by Kevin O.
Ordered their Maddgrow Compost - not happy at all, its basically mulch screenings, not suitable for garden, top dressing, really just finer mulch. I'd stay away from this product, I ordered 5 yards, and really no place to put it except my mulch beds. Terrible!
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November 2020 by Nate lundner
I purchased a 1/5 chord of camping fire wood. The wood burns like a dream and splits well. I plan on purchasing more wood when the kiln dried wood is available if I run out of wood. The price was very fair and service was great! It was worth the 40 minute drive to pick up the wood.
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November 2020 by Larry Miller
Sometimes you find GREAT service in unexpected places!! I never expected a mulch company to be so friendly and reliable! I have ordered mulch and wood chips from Madden Brothers for years and have always found them to be easy to deal with, priced competitively, and very dependable. I'll keep coming back year after year!
