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October 2024 by Tara Huber
Wonderful and helpful!!!!!
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October 2024 by Stephanie Marchant
Excellent moving crew! Service with a smile! Took great care of all our belongings!
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October 2024 by Kaczfam T
Willie, John, Omar, Demarious moved us today and did a fantastic job. Very quick and efficient. No wasted effort. 2nd time using Two Men and a Track and just as great.
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October 2024 by Pam Ward Goodwin
We called the company to move a dresser and a bed from our second floor to the main floor.
We were quoted in excess of $500. We immediately informed the sales associate we would look for another option due to the price.
Within a few minutes of us hanging up the sales associate called us back with a much cheaper quote to which we agreed. The movers arrived and moved the furniture but did extensive damage to our walls, ceiling, and furniture. A damage claim was filed by the movers. Before leaving we were presented with a bill in excess of $500. We called the office since that’s not what we agreed to. We were told we had to pay a fuel surcharge of $75.00 to and from our home. Also we were charged for insurance in case they damaged anything( explain why a moving company is charging me for insurance in case they damage something)? Moving companies have to carry insurance , as does most any business so why would they charge the customers for insurance? After several rounds of arguing with the manager we did settle on a price $350.00. Which was still higher than we had expected to pay. Needless to say, if you are looking for a moving company, avoid Two Men and a Truck. The fees attached to the hourly rate will break the bank.
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September 2024 by Kremit
My movers were hardworking and friendly but I’m not happy with the company. The movers were super late and it took them a really long time to do the move. Come to find out, my crew was scheduled to do two large moves in one day. It was 81° and humid. One of the guys got sick from heat exhaustion and my vanity got damaged. I asked before they left what time they started and if they were able to take a break at all. These guys worked over 12 hours moving heavy furniture in the heat with no break. This is totally unacceptable. Treat your employees better.
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August 2024 by Julie Zamski
I had a very sub par experience with my moving crew, however, I think the most upsetting part of this experience is the lack of customer service after the move by the manager, Katie.
First of all, let me begin by saying, ALEISHA in the office is the only person that has done any sort of follow up. I feel like she is put in the middle of a tough situation, so I want to make it clear that she has been great. Give her a raise.
I have moved multiple times with my job and this was the first time I had to contract movers on my own. I was pleased with the quote from Aleisha which was 3 men for 2.75 to 4.75 hours at $249/hour.
The weeks leading up to the move, I decided to take it upon myself to move 90% of my things. I emptied all drawers, packed all closets up. And the only remaining items from my rental townhome was my bedroom suit, (dresser, two night stands, queen size tempur bed) a guest bedroom (queen standard bed on a basic bed frame, two empty nightstands from hobby lobby) my couch, and a small 3x3 pub table and four chairs. Literally only the furniture. Because I did all of the pre work, I expected this move to go no more than 4 hours, because the only “big” things were the items in the main bedroom.
Well the day of the move came. And I had only two men show up, and it was apparent they were “dragging” to say the least. I have never seen in my 5 moves across the country movers with so little pep in their step. Would you believe it took the guy downstairs 2 hours to bubble wrap the small pub table and chairs? They also took 2 smoke breaks.
Once we finally got to my new house they ended up knocking into my new walls and causing three gouges, and multiple scuff marks. When they packed up my old space they insisted on taking apart the pub table.. when I showed them where it went in the new house,, they “couldn’t get it back together” so they left it in pieces. My 78 year old father screwed it together just fine the same day. Unreal. almost 7 hours they wrapped up and left. 7 hours! I should have just done it myself.
So, I ended up for the first time calling the office to bring up my experience. The call went very well. Katie (the manager) asked if they could repair the walls, and also offered a refund for some the total because I was unsatisfied. I appreciated that and agreed. Emailed them pictures of the walls and she told me the refund would post to my account within 10 days. Almost two months later and that refund has never happened.
My builder ended up fixing the walls for me, to which I emailed Katie and Aleisha inquiring about the refund and letting them know my walls were an issue they don’t need to worry about that. No response. I then realized I didn’t email the right email address, so I forwarded the email to the right emails, and Aleisha did respond and said she was forwarding to Katie and putting this in my file. Again, at least she has the decency to respond. It has been almost 2 months and I have never received the money I was promised and not even a phone call or email back from her.
What I find amazing about this is when Katie and I spoke, she did say to make sure I left an honest review and to mention how they took care of me after my sub par experience. She wanted me to do it right away but something told me to wait for when the refund posted to my account.
Well, here you go Two Men and. Truck. two months later, this is your review.
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March 2024 by shannon hadick
They showed up without tools, kept dropping things, went way over the estimated time and took two breaks but I got charged for that , put a six foot long ditch in my new yard from their truck tires , then they said they couldn't fit all our belongings even though nothing changed from what I told them , they wanted to make two trips I said no because it would charge me even more so I'm moving half of my stuff now anyway , I called to complain about all these issues to a manager and was basically told sorry but there is nothing that can be done to compensate. With paying two thousand dollars I expected no issues I expected to be helped if I call with issues but that wasn't the case . I will never use their service again and will recommend to all friends and family that they never use them as well. Very disappointed with the amount of money I spent it was not worth it with all the issues that arose especially when I call to speak to a manager and they did absolutely nothing at all to compensate for the issues , just really upset that two thousand dollars didn't get me better service.I am updating this review because a manager did reach back out to me , and apologized for the office staff not escalating me to management right away. They did make it right in the end and only charged me about half of the original quote which I thought was fair and would cover the damage that was done to my yard and my belongings, because of that I would possibly consider using their services again because it isn't often you come across a business that is fair and truly makes it right when the services weren't up to par in your eyes as a paying customer.I am updating this review for now the third time ......so after all the issues with the movers and after they compensated the price for me I had to call back because I was missing a piece to my bed frame and I am also missing a mirror and I have been through every single box and room they are just missing so I called them to have them check and they said the movers couldn't check the truck at the moment but that I would get a phone call first thing in the morning...well I never got the phone call and the mirror especially can not be replaced because it was special made for a antique dresser , it most definitely was packed but never brought in here so maybe they broke it and then got rid of it because of all the issues there was and they weren't happy with me cause I complained...but it's not right ....I would strongly recommend to not use this company.
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February 2024 by Christina Hunter
Too expensive for my budget couldn't use them
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February 2024 by Kathy B
Excellent job moving from 2 separate locations to one. Very efficient & courteous. I would highly recommend 2 Men and A Truck.
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January 2024 by Francine Ciaccia
I've never seen movers take such excellent care to cover and wrap the furniture before putting it in the truck. Great group of guys; very professional, wonderful people skills. Highly recommend!
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January 2024 by Allie Melvin
This is the best moving company there is. I’ve used them twice now and both times I had the best experience. The movers are very careful and the team checks in to make sure everything goes well. When I didn’t use them I had the worst experience possible. I will only be using two men and a truck for any of my moves!
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December 2023 by Jason Mondrach
The movers were nice and accommodating. They claimed to be able to move our fridge but ended up breaking parts of it and scratching up the front when they easily could have removed the door of the house. In the end the office made up for it after about 2 months of me going back and forth trying to figure out how they would rectify the issues. I feel as though if I wouldn’t have reached out they wouldn’t have followed up or owned up to the damages. Just always follow through and make them pay.
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November 2023 by Kandace Perkins
I HIGHLY RATE THIS COMPANY BECAUSE THEY WERE SO NICE AND THEY SET EVERYTHING UP FOR ME!
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November 2023 by Hannah Dennison
We had a wonderful moving experience!
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November 2023 by Crystal Lynn
Good luck!
